7 of 7 Service Design Jobs in the North East

flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require ito 27 days leave (increasing with length of service) plus 8 bank holidayso Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you … provide in- depth, actionable insight, so that issues and opportunities are clearly identified and properly reported. Planning, designing and conducting interviews, workshops and usability testing sessions to support the design and development of digital services. Leading the user research process from developing the research methodology and user recruitment scripts through to analysis and user research outputs. Conducting in-house … wide range of quantitative and qualitative research methodologies, such as contextual interviews, pop-up interviews, surveys and usability testing, to ensure that user needs are fully understood in the service design. Working collaboratively with the project team, designers and developers to turn user data into actionable product/service requirements that feeds into prototype development, and influences product More ❯

Service Design Analyst – Public Sector (Contract) Location: Newcastle/Hybrid Rate: £34,611 – £39,372 Contract: 12 months An established public sector organisation is seeking a Service Design Analyst to support the development, improvement, and transition of IT and digital services. You’ll work across teams to ensure service design meets user needs, business … objectives, and operational requirements. The role involves service design documentation, stakeholder collaboration, service readiness planning, and supporting go-live activities. You should have experience with: ITIL-aligned service management Writing service design packages and support models Supporting the transition of services into live operation Working with delivery teams in Agile or project-led environments … Engaging with technical and non-technical stakeholders This is a fantastic opportunity for a process-driven service analyst to support digital transformation at scale. Apply now to learn more and secure an interview. More ❯

closely with cross-functional technical teams and client stakeholders to shape digital solutions that align with strategic objectives. Working within agile frameworks, you’ll join forces with professionals in design, engineering, and user research to deliver impactful outcomes. You’ll contribute to setting product direction, defining key features, and managing prioritization through structured backlog management. Facilitating workshops and discovery … depends on having substantial experience as a product manager, particularly within complex, full-lifecycle projects. You should be well-versed in software development principles, agile methodologies, and human-centered design practices. Your application and interview should highlight how you have: Experience working within a Central Government body Created and secured alignment around product visions and MVPs Used service design methodologies to explore the broader product environment Translated strategic roadmaps into actionable delivery plans Navigated senior stakeholder expectations while ensuring effective delivery Demonstrated excellent communication and interpersonal skills Fostered team culture built on collaboration and mutual trust Beyond product management expertise, we’re also looking for foundational consulting capabilities. In your interview, be ready to show how More ❯

job poster from UK National Audit Office Location: Newcastle with occasional travel to the NAO's office in London, Victoria. Salary: Newcastle c£76,000 per annum plus civil service pension scheme. Higher ranges may be available for exceptional candidates. Hours: Flexible working and part time hours will be considered. Closing date for applications is 23:59pm on Tuesday … EUSS) Please note, we are not able to sponsor work visas or accept temporary visas as we are looking to hire on a permanent basis. Please contact the HR Service desk (hrservicedesk@nao.org.uk) should you have any questions on your nationality eligibility. Introduction: Head of Cloud Services (HoCS) is a newly created role within the NAO’s Digital Services … DS) function. With responsibility for the development and continual improvement of NAO cloud service composition and provision. They will also lead the technical architectural practice and wider strategic cloud implementations, providing expertise and leadership in the definition, design, implementation, adoption and adherence to enterprise architecture strategies and standards. With the NAO having completed it’s journey to cloud More ❯

This role focuses on measuring, analyzing, and continuously improving the customer experience, helping integrate digital solutions that enhance both customer satisfaction and operational efficiency. Aligning with ITIL 4's Service Value Chain (SVC) and Service Design principles, it ensures support is seamless, effective, and adds measurable value to the customers. The position also requires strong collaboration with … other CX-oriented teams within Ubisoft to ensure that support topics are well integrated at all steps of the player journey, while supporting CRC Service Improvement teams in operational enhancements. Key Responsibilities Define and execute customer experience (CX) strategies that deliver measurable improvements to support interactions Monitor and analyze key performance indicators (KPIs) to identify trends, opportunities, and areas … for enhancement Design and maintain comprehensive customer journey maps with integrated feedback loops Support the broader CRC effort to "shift-left" and bring more self-serve options to relevant service requests Collaborate closely with product teams to ensure seamless customer experiences across all touchpoints Document and share customer support insights with relevant departments to improve company-wide service More ❯

CISM, etc.). Apply now to make a significant impact on NHS BSA's cyber security strategy! What do we offer ?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Hybrid working model (we are currently working largely remotely)o Career development … DHSC Cyber Assessment Framework, and HM Government Cyber security strategy. Develop, maintain, and promote security procedures and standards in line with NHSBSA requirements. Implement, monitor, and report on agreed service levels, KPIs, and standards within security operations. Oversee the lifecycle of security solution implementation, ensuring accurate translation and operation. Engage and foster relationships within the organisation and with third … security incidents, vulnerabilities, and malfunctions, ensuring efficient resolution. Conduct forensically sound acquisitions of computer systems and media for evidence collection. Provide advice and guidance in penetration testing and improving service offerings. Carry out reviews, internal audits, and spot-checks to ensure effective operation of security measures. Provide expertise in the design and implementation of specialist security technologies and More ❯

Social network you want to login/join with: Service Transition Lead, Newcastle upon Tyne Client: Location: Newcastle upon Tyne, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: bed8b254110c Job Views: 37 Posted: 22.06.2025 Expiry Date: 06.08.2025 Job Description: Hays Recruitment is working with an organization based in Newcastle to recruit an IT Service Transition Lead on a temporary basis. The Service Transition Lead will be responsible for IT Service Transition, including the Service Transition framework, creating operating models, risk management, developing required processes, and managing acceptance criteria to ensure effective and efficient service setup and change. Key Responsibilities: Manage and improve the Service Transition framework Ensure continuity … of service beyond Go-Live Engage with business stakeholders to understand their requirements and translate them into effective Service Designs Collaborate with technical domain leads to integrate new technologies and solutions into service architectures Play an integral part in the stage gates, including project approvals and ‘Go/No Go’ decision-making Assess and manage risks associated More ❯