3 of 3 Service Desk Analyst Jobs in Merseyside

Service Desk Analyst, Liverpool Are you seeking a role in which you can develop your skills and experience? Are you excited by the opportunity to provide excellent service to our end users, ensuring challenges are resolved quickly and effectively using a variety of channels? We are seeking a Service Desk Analyst to join … opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. You will investigate and provide solutions for issues raised from calls to the service desk from either internal or external sources, via telephone or email, escalating where appropriate to 2nd and 3rd line support. Using the call logging system, you will be … and MS Hyper-V, An understanding of ITIL principles would be advantageous. The ability to multitask and prioritise own workload whilst working in a fast paced environment. Excellent customer service and communication skills, you will have the ability to build strong working relationships. Willing and able to work shifts between 07.00 and 18.00 Who are we? Already one of More ❯

IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst/1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using … are looking to pay a starting salary of £24,000 - £27,000 + benefits. To apply press apply now or send your CV to matthew.leach @ circlerecruitment . com Keywords - Service Desk/Helpdesk/IT Support/1st Line/Liverpool Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral More ❯

clients. Reporting to the IT Hub Lead, you will be assisting the delivery of functions within the IT team and the wider BDO business by working on the IT Service Desk. You will record and resolve support incidents/service requests when received and escalate issues to appropriate teams ensuring that the BDO IT Support function is operating … within defined KPIs and SLAs to ultimately protect BDO reputation and enhance customer relationships. You'll be someone with: Customer Service Experience Proven experience of working with Tier 1 Microsoft applications (O365) Essential Proven Experience of Incident Management Systems (ServiceNow) Essential First Line level IT support experience preferably within a remote support position Knowledge of the operational and support More ❯