10 of 10 Service Desk Analyst Jobs in Merseyside

Senior IT Service Desk Technician - Liverpool Career progression available into Service Desk Team Leader role. Onsite. Role Overview Experienced, senior, first and second (1st and 2nd) line Service Desk and IT support analyst needed to handle, log and troubleshoot IT requests across the organization. Responsible for initial incident triage and resolution or escalation … as needed. Required Experience & Skills 5+ years in a similar Service Desk or 1st/2nd line IT support role Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11) Experience with Android/iOS, MDM solutions, Active Directory Advantageous: Citrix, VMWare, Cisco/Meraki technologies Methodical troubleshooting approach Excellence in customer service Strong More ❯

people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses. We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves … breadth and depth of advice expertise to deliver first-class results. Read more about us and available career opportunities here: and Job Description What will you be doing? IT Service Desk Analysts provide first line technical support to all Evelyn Partners staff. Service Desk Analysts are responsible for answering the Service Desk phone, logging … Incidents and Requests and responding to queries raised by email or self-service. As Service Desk Analyst, some of your responsibilities will include: Provide excellent Customer Service via the telephone, email and customer portal Log all Incidents and Requests in ServiceNow Using the impact and urgency matrix, ensure that all Incidents are assigned the appropriate SLA More ❯

Location United Kingdom,--Liverpool Job Type Permanent Description My client is looking for an enthusiastic and driven individual to join their thriving team as a service desk analyst. Within the role you will have a range of responsibilities and each day will be different. The suitable candidate will help to provide support to users of all IT Business … management tools. Key Responsibilities and Duties Investigate anomalies with the key applications and work with suppliers to identify and resolve issues. Accurate ticket logging of all IT incidents and service requests whilst managing your ticket queue, making sure calls are prioritized and closed within SLA. Assisting the broader IT Teams with the preparation of hardware/software for implementation … should be escalated to management. Complete assigned tasks to a high standard as part of the implementation and operation of IT Business Services Develop ongoing relationships through quality of service provided and management of customer expectations Technical Skills Knowledge and proficiency in: Desktop Support Microsoft 365 Key Capabilities Aptitude and desire to learn new skills Strong communication skills, both More ❯

Liberty has an exciting opportunity for a Service Desk Analyst to join our team on a 12 month fixed term contract (maternity cover). Based in the North West region (Knowsley), you will be working a full-time, 40 hour week and in return, you will receive a competitive salary of between £26,000 - £28,000 (dependant … property needs with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. Key responsibilities for this Service Desk Analyst will include: Provide operational support, over the phone and face to face for the IT Service Desk Ensure all incidents are recorded on … the Service Desk Management Tool and are resolved Ensure all incidents and service requests are identified, categorised, prioritised, diagnosed and managed effectively Take ownership of incidents and service requests through to resolution Ensure all incidents and service requests which cant be resolved at the service desk are escalated to the relevant teams and More ❯

Service Desk Analyst (Fixed-term Contract) Location: Liverpool, United Kingdom Salary: 24000GBP DoE This role is a 12 month fixed-term contract. Purpose of the Role: The Service Desk Analyst role is integral to the support team, ensuring all incidents and service requests are effectively assessed, triaged and escalated for onward resolution and … where possible, apply first-time fixes. Supporting the whole customer base and working across Application and Technical Support, the Service Desk team provides engagement of the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the support function. The Service Desk Analyst will be in … with customers on a regular basis and will be responsible for ensuring customers’ issues are triaged, progressed, investigated, updated and managed within SLA. They will form part of the Service Desk team which is accountable for driving up customer satisfaction by fostering a positive collaboration between System C and the customer. They must ensure that customer’s needs More ❯

Join to apply for the IT Service Desk Analyst role at Watson Communications . This position requires working office-based, Monday to Friday, in Liverpool. Shift hours are 8am to 4pm or 9am to 5pm. You will be on call once a month. You will report directly to the IT Service Desk Lead and join … the IT Service Desk Team based in Liverpool, providing expert assistance in resolving technical issues. Job Responsibilities Troubleshooting hardware and software problems. Managing and maintaining support tickets to ensure timely resolution. Following established processes for troubleshooting and system setup. Escalating complex issues to tier 2 support or management as needed. Participating in continuous improvement training as prescribed by … your manager. Collaborating with internal teams to ensure seamless IT operations. Documenting and logging support activities and resolutions meticulously. Delivering high-quality customer service and support. Skills Required 6 to 12 months of experience in 1st line IT support. Enjoy working in a collaborative, team-oriented environment. Strong troubleshooting and problem-solving skills. Excellent spoken and written communication skills. More ❯

Join to apply for the Senior Service Desk Analyst role at Crown Commercial Service 2 days ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at Crown Commercial Service Crown Commercial Service provided pay range This range is provided by Crown Commercial Service. … Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Crown Commercial Service Resourcing Lead at Crown Commercial Service Job Title: Senior Service Desk Analyst Band: 3 Location: Liverpool/Newport/Norwich/Birmingham Terms: Permanent Hours … the role for you! Job Summary CCS is looking for an individual to help us deliver best in class, highly available Digital Services, ensuring that our Software As A Service (SAAS) services and internally developed applications and services remain available and responsive to our customer needs. You will act as the ongoing interface between the Service Desk More ❯

Service Desk Analyst Liverpool Concerto (Part of Bellrock Group) are looking for a Service Desk Analyst. The successful applicant will form part of the Service Desk to provide excellent customer service to Concerto customers and internal staff and achieve the team ambition of becoming a world-class Service Desk & Support … to remotely assist our customers. In addition to this, you will offer technical advice and support in relation to all aspects of the Concerto software, whilst logging Incidents and Service Requests on behalf of customers and ensuring compliance with policies and processes. Furthermore, you will be required to liaise with other members of the Concerto team to ensure the … SLAs are met. Moreover, the role will require working closely with customer accounts managers to better help, manage and support their instances. Key Responsibilities: Responsible for delivering the agreed Service Desk, Incident Management and Service Request processes, including: Prioritise workload and monitor tasks autonomously. Provide timely updates to end users via written and verbal communication. Troubleshoot software More ❯

IT Service Desk Analyst required to work office based, Monday to Friday in Liverpool. Shift hours are 8am to 4pm or 9am to 5pm. You will be expected to be on call, once on month. You will be reporting directly to the IT Service Desk Lead. You will be joining the IT Service Desk … to ensure seamless IT operations. You will be required to meticulously document and log support activities and resolutions. You will place a strong emphasis on delivering high-quality customer service and support. Skills required: Proven 6 months to 12 months as 1st line in IT. Enjoy working in a collaborative and team-orientated environment. Strong troubleshooting and problem-solving … Ability to self-manage and prioritise multiple tasks. Capability to work on a rotating shift schedule, including weekends (once a month) and bank holidays. A positive attitude toward customer-service and willingness to go the extra mile to assist. An interest in IT and related subjects and a passion for customer service. Full training will be given. Please send More ❯

WHAT IS ON OFFER Alfred H Knight has an exciting opportunity for a Senior IT Service Desk Analyst to join our team based at our Head Office in Liverpool, UK. You will be responsible for accepting, logging, and responding to IT support requests from across the AHK group. You will also be responsible About the company Delivering More ❯