Service Desk Analyst Job Trends in Merseyside

Service Desk Analyst
North West > Merseyside

The median Service Desk Analyst salary in Merseyside is £26,000 per year, according to job vacancies posted during the 6 months leading to 28 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Dec 2025
Same period 2024 Same period 2023
Rank 55 - 45
Rank change year-on-year - - +35
Permanent jobs requiring a Service Desk Analyst 9 0 6
As % of all permanent jobs in Merseyside 1.39% - 1.26%
As % of the Job Titles category 1.59% - 1.33%
Number of salaries quoted 1 0 6
10th Percentile - - £23,875
25th Percentile - - £25,000
Median annual salary (50th Percentile) £26,000 - £25,750
Median % change year-on-year - - +3.00%
75th Percentile - - £27,813
90th Percentile - - £28,641
North West median annual salary £29,000 £27,924 £26,216
% change year-on-year +3.85% +6.52% +4.86%

All Permanent IT Job Roles
Merseyside

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Merseyside. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Merseyside with a recognized job title 567 437 450
% of permanent jobs with a recognized job title 87.50% 83.56% 94.14%
Number of salaries quoted 329 251 320
10th Percentile £27,980 £30,750 £28,000
25th Percentile £29,000 £33,000 £35,594
Median annual salary (50th Percentile) £45,000 £45,000 £47,000
Median % change year-on-year - -4.26% -1.05%
75th Percentile £60,000 £64,375 £64,625
90th Percentile £70,000 £75,000 £77,500
North West median annual salary £50,000 £51,238 £52,500
% change year-on-year -2.42% -2.40% -0.94%

Service Desk Analyst
Job Vacancy Trend in Merseyside

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Analyst' in the job title relative to all permanent IT jobs advertised in Merseyside.

Service Desk Analyst job vacancy trend in Merseyside

Service Desk Analyst
Salary Trend in Merseyside

Salary distribution trend for Service Desk Analyst job vacancies in Merseyside.

Salary distribution trend for Service Desk Analyst job vacancies in Merseyside

Service Desk Analyst
Job Locations in Merseyside

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Merseyside region over the 6 months to 28 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Liverpool - 7 £26,000 - 1
Bootle - 2 - -
Service Desk Analyst
North West

Service Desk Analyst Skill Set
Top 26 Co-Occurring Skills & Capabilities in Merseyside

For the 6 months to 28 December 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Merseyside region featuring Service Desk Analyst in the job title.

1 8 (88.89%) Customer Service
1 8 (88.89%) Microsoft
2 6 (66.67%) Active Directory
2 6 (66.67%) Agile
2 6 (66.67%) Azure
2 6 (66.67%) Cloud Computing
2 6 (66.67%) Coaching
2 6 (66.67%) Creative Thinking
2 6 (66.67%) Incident Management
2 6 (66.67%) Mentoring
2 6 (66.67%) Microsoft 365
2 6 (66.67%) Mimecast
2 6 (66.67%) SCCM
2 6 (66.67%) ServiceNow
2 6 (66.67%) SharePoint
2 6 (66.67%) Sophos
2 6 (66.67%) Windows
2 6 (66.67%) Windows 10
2 6 (66.67%) Workflow
3 2 (22.22%) B2B
3 2 (22.22%) ITIL
3 2 (22.22%) Logistics
3 2 (22.22%) Microsoft Excel
3 2 (22.22%) SC Cleared
3 2 (22.22%) Security Cleared
3 2 (22.22%) SLA

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities in Merseyside by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (66.67%) SharePoint
Applications
1 2 (22.22%) Microsoft Excel
Cloud Services
1 6 (66.67%) Azure
1 6 (66.67%) Cloud Computing
1 6 (66.67%) Microsoft 365
1 6 (66.67%) Mimecast
General
1 6 (66.67%) Finance
2 2 (22.22%) Inclusion and Diversity
2 2 (22.22%) Public Sector
Operating Systems
1 6 (66.67%) Windows
1 6 (66.67%) Windows 10
Processes & Methodologies
1 8 (88.89%) Customer Service
2 6 (66.67%) Agile
2 6 (66.67%) Coaching
2 6 (66.67%) Creative Thinking
2 6 (66.67%) Incident Management
2 6 (66.67%) Mentoring
2 6 (66.67%) Workflow
3 2 (22.22%) B2B
3 2 (22.22%) ITIL
3 2 (22.22%) Logistics
Qualifications
1 2 (22.22%) SC Cleared
1 2 (22.22%) Security Cleared
Quality Assurance & Compliance
1 2 (22.22%) SLA
System Software
1 6 (66.67%) Active Directory
Systems Management
1 6 (66.67%) SCCM
Vendors
1 8 (88.89%) Microsoft
2 6 (66.67%) ServiceNow
2 6 (66.67%) Sophos