14 of 14 Service Desk Analyst Jobs in the North East

Join to apply for the IT Service Desk Analyst role at Equans UK & Ireland 3 days ago Be among the first 25 applicants Join to apply for the IT Service Desk Analyst role at Equans UK & Ireland EQUANS is looking for a IT Service Desk Analyst to join our team based in Quorum Business Park on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £24,570, dependant upon skills and experience as well as benefits package. The IT Service Desk Analyst is required to support the IT Service Desk Team Leader in providing an efficient, cost effective and customer focused IT Service Desk which provides a single point of contact for all users of IT through the logging and management of all More ❯

We Put People First so you can Deliver Outstanding Service This is a great opportunity to join our IT team in the Gateshead office. As an IT Service Desk Analyst , you will be assisting and supporting the wider team across the administration of user services. As … IT Service Desk Analyst you will: Administer and control all internal line of business software systems Maintain, update, and create administration documentation Administer and support IT assets and equipment including iPads, laptops, and mobile phones, liaising with the external 3rd party Mobile Communications provider Troubleshoot network issues … and liaise with our network providers Take incoming calls and remotely support IT issues Support IT projects when required As IT Service Desk Analyst you'll have: A good administration background with the ability to perform general administrative activities Effective communication skills, including telephone etiquette The ability More ❯

We Put People First so you can Deliver Outstanding Service This is a great opportunity to join our IT team in the Gateshead office. As an IT Service Desk Analyst , you will be assisting and supporting the wider team across the administration of user services. As … IT Service Desk Analyst , you will: Administer and control all internal line of business software systems Maintain, update, and create administration documentation Administer and support IT assets and equipment, including iPads, laptops, and mobile phones, liaising with the external 3rd party Mobile Communications provider Troubleshoot network issues … and liaise with our network providers Take incoming calls and remotely support IT issues Support IT projects when required As IT Service Desk Analyst , you’ll have: A good administrative background and the ability to perform general administrative activities Effective communication skills, including telephone and written communication More ❯

IT First Line Service Desk Analyst Location: Newcastle Salary: £27000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing … colleagues with the tools they need to do their job. Prompt identification, understanding and resolution of issues. Pro-actively working towards issue prevention. Continuous service improvement. As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating More ❯

Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The NEC Software Solutions Central Service Desk Team is seeking Service Desk Analysts to provide first-line Level 1 support to internal and external accounts. The Service Desk Analyst will work with a team under the supervision of a Service Desk Team Lead, serving as a single point of contact for IT issues, aiming for first-time resolutions. Maintain punctuality to ensure call management in line with SLAs Manage customer mailboxes and … training and provide IT support and maintenance Maintain comprehensive documentation and review support processes regularly Qualifications The ideal candidate will have: First-line IT service experience Excellent customer service and influencing skills Knowledge of Microsoft Office suite Flexibility, self-motivation, decision-making ability, and strong communication skills Attention More ❯

An exciting opportunity has arisen to join ZIGUP Group IT Service Desk Team as an experienced Service Desk Analyst, providing first line IT support to end users across the business. Based in our Peterlee office, your main responsibilities will include efficiently handling and documenting customer … contacts from various channels, accurately capturing all essential details. Leveraging your technical expertise, you'll provide timely diagnoses and resolutions to ensure exceptional service delivery. You will make personalized decisions and actions while maintaining a high standard of customer service throughout all interactions. Additionally, you will support onsite … desk support and perform ad hoc duties as required. Following successful completion of probation, there is potential to participate in an on-call rotation to address urgent IT issues outside of core business hours, including evenings, weekends, and Bank Holidays. Join ZIGUP as an IT Service Desk More ❯

Content Link Select how often (in days) to receive an alert: Location: Newcastle, New South Wales, AU, 2300 What you’ll be doing The Service Desk Analyst offers technical support to clients, addressing Level 1/2 issues and escalating as necessary. This role involves daily interaction … with end-users, requiring efficient problem-solving and customer service skills to ensure a positive support experience. Key Responsibilities: Promptly respond to, diagnose and troubleshoot incoming service desk requests and queries which can be via phone, customer self-service, email, remote support or walk-in. Receive … log and action service requests for standard IT services according to established procedures and timeline. Provide support with user onboarding and offboarding processes. Perform other duties as assigned by the Service Desk Manager or Team Lead. Escalate unresolved issues to Level 2 or 3 teams following established More ❯

Service Desk Analyst - 6 months FTC This range is provided by TrueNorth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range We have a starting salary range of £28k to £33k pro rata (dep on … experience) plus an excellent benefits package. Job Overview TrueNorth is exclusively working with a global organization on their search for a 1st Line Service Desk/Help Desk Engineer to join the team. You will be working closely with the existing team on supporting approximately 750 users … from the Newcastle office, primarily offering service desk and deskside support to the team across both hardware and software support. Key Skills and Experience Required: Commercial experience of 1st line support (at least 6 months) Support in a Microsoft/O365 based environment Strong focus on customer service More ❯

This is a fantastic opportunity for an experienced 2nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the region and UK-wide and we have seen substantial … growth since our inception in 2013, this appointment will add to our experienced service desk team to support our continued success. Applicants must be based in the North East area, be able to drive and have own transport. Role, Duties & Expectations Provide high quality desktop, server and cloud … the ability to troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments Be seen as a trusted advisor on service issues and be able to communicate to every level within an organisation Communicate with 3rd party providers including hardware and application vendors to resolve More ❯

This is a fantastic opportunity for an experienced 2 nd Line Service Desk Analyst to join a leading cloud solutions and managed services business based in the North East. Synergi is an Award-winning technology provider working in the region and UK-wide with companies such as … AA, Highways England and Northumbrian Water. Synergi has seen substantial growth since its inception in 2013 and this appointment will add to our experienced service desk team to support our continued success. Role, Duties & Expectations Provide high quality desktop, server and cloud platform support Demonstrate the ability to … troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments Be seen as a trusted advisor on service issues and be able to communicate to every level within an organisation Communicate with 3rd party providers including hardware and application vendors to resolve complex multi-party More ❯

We're looking for a Service Desk Technician to join us initially for a period of 6 months. You'll be based from our office on Newcastle Quayside and you'll be the first point of contact for providing technical support to end-users who need assistance with … their computer hardware or software. This could involve fixing a technical fault, answering a query or fulfilling a service request, anything that is needed to allow the user to return to work satisfactorily. You will also assist with user rights, passwords, user accounts and basic level security administration. We … and problems Supporting colleagues around the business with IT issues and requests. Escalating issues in a timely manner to relevant contacts Delivering excellent customer service and explaining technical issues in a way that non-experts can understand. Most of your work will take place over the phone, by email More ❯

specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. Overview of Role Working as a Service Desk Analyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution … outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees. … experience in providing support on Windows 10, Office 365 services, Teams, and remote support. Excellent verbal and written English communication skills. Experience in a service desk support role, ideally working to SLAs. Experience of using an ITSM system to record and manage work. Graduate or equivalent qualification in More ❯

Service Desk Analyst, Newcastle upon Tyne Client: Somerset Bridge Group Location: Newcastle upon Tyne, United Kingdom Job Category: Other EU work permit required: Yes Job Reference: 4f2abd3a0fba Job Views: 10 Posted: 17.06.2025 Expiry Date: 01.08.2025 Job Description: Key Responsibilities: Provide 1st and 2nd line IT technical support … Ensure all tickets are logged, prioritized, and resolved within SLA Handle all queries professionally and efficiently, maintaining high customer service standards Follow IT processes at all times Provide hardware and application support Escalate tickets when necessary to the relevant team Create and maintain process and procedure documents Maintain user More ❯

Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The NEC Software Solutions Central Service Desk Team is seeking Service Desk Analysts to provide direct first-line level 1 support to internal and external accounts. Responsibilities … ensure punctual login and aid call management in line with SLAs. Manage customer mailboxes and log emails in ITSM Tool. Accurately log incident and service requests according to procedures. Allocate categorization and prioritization based on contractual requirements. Provide first-line investigation and diagnosis, reporting issues to appropriate teams for … support and preventative maintenance for contracts. Maintain comprehensive documentation of procedures and support processes. Qualifications You must have: 1st line experience in providing IT service support. Excellent customer service and influencing skills across various mediums. Knowledge of Microsoft Office Suite (Outlook, Excel). Flexibility, self-motivation, decision-making More ❯