5 of 5 Service Desk Analyst Jobs in the North East

Principal Service Desk Analyst - Doxford, SR3 3XP Position Principal Service Desk Analyst Reports to: Service Support Manager Main purpose of the position Arriva is one of the largest transport services organisations in Europe, employing more than 60,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. … We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with I Squared who acquired Arriva in 2024. The Principal Service Desk Analyst is a senior technical and operational role within the Service Desk team, responsible for providing expert-level support to end users, acting as a technical … escalation point, and contributing to the leadership and development of the Service Desk function. This role combines hands-on service desk responsibilities with mentoring, quality assurance, and line management duties to ensure high standards of service delivery and continuous improvement. Please note, due to the nature of the role, this role will be part of More ❯

Service Desk Analyst Location: Onsite - Pity Me, Durham Contract: 6-Month Contract | Inside IR35 Hours: Full-time | 37 hours per week Shift Rota: 7:30am-6:00pm Mon-Thu, 7:30am-5:00pm Fri Are you passionate about delivering exceptional IT support and providing top-class customer service? We're looking for a Service Desk Analyst to join our team on a 6-month contract, working onsite in Durham. What you'll be doing As a Service Desk Analyst, you'll be the first point of contact for IT support, handling incoming calls, tickets, and messages with confidence and professionalism. You'll provide effective troubleshooting, resolve technical issues, and ensure … customers receive an outstanding service every time. Your role will include: Managing and resolving support requests via phone, email, and Teams Troubleshooting across Office365, Exchange, Active Directory, and Windows Using ITSM tools (ServiceNow) to log and manage incidents Applying ITIL best practices in a busy Service Desk environment Working collaboratively with your team to deliver high-quality More ❯

IT First Line Service Desk Analyst Location: Newcastle Salary: £27000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. … Providing colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused service with every interaction. You will be part … walk up & chat, collaborating with the wider IT Team when needed and communicating effectively with all stakeholders * Ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes, ensuring accurate assignment of tickets * Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for More ❯

Job Title: 1st Line Service Desk Analyst Location: Billingham (on-site only) Type: Temporary Contract Our client a reputable manufacturer based in the North East is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of … basic user and server administration Document resolutions and processes clearly and accurately Exposure to Oracle is a bonus, but not essential Requirements: Experience in a similar 1st line or service desk role Strong troubleshooting and communication skills Ability to work independently and take ownership of incidents Organised and calm under pressure Full Clean Driving Licence More ❯

Job Title: 1st Line Service Desk Analyst Location: Billingham (on-site only) Type: Temporary Contract Our client – a reputable manufacturer based in the North East – is seeking a proactive 1st Line Service Desk Analyst to join their internal IT function. Supporting around 300 users, this role will see you managing a steady flow of … basic user and server administration Document resolutions and processes clearly and accurately Exposure to Oracle is a bonus, but not essential Requirements: Experience in a similar 1st line or service desk role Strong troubleshooting and communication skills Ability to work independently and take ownership of incidents Organised and calm under pressure Full Clean Driving Licence More ❯