Service Desk Engineer Jobs

1 to 25 of 65 Service Desk Engineer Jobs

Service Desk Engineer- 3rd Line

Surrey, South East, United Kingdom
Gold Group Limited
3rd Line Service Desk Engineer Epsom, Surrey As a 3rd Line Service Desk Engineer this role will be 5 days a week onsite My client a leading financial services organisation based in Epsom, Surrey, who are recruiting for a 3rd Line Service Desk Engineer, with experience in a similar 2nd/3rd line role in an ITIL environment with knowledge of desktop and server operating systems, AZURE, O365, SaaS, MDM, Active Directory, Exchange, O365, GPO, basic networking, virtualisation (VMware, Hyper-V) and scripting (Batch, PowerShell) As a 3rd Line Service Desk Engineer, you will be providing IT support to end users. Provide expert support and resolution on complex incidents and processes related to IT & Security. Participate in IT projects and handle incoming requests and changes to the Service Desk & Cyber Security team via telephone, e more »
Employment Type: Permanent
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2nd Line Service Desk Engineer

KT17, Epsom, Surrey, United Kingdom
Integral Recruitment Ltd
Job title – 2nd Line Service Desk Engineer Location – Epsom, KT17 4NL Salary – £40,000 per annum plus generous benefits Duration – Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 2nd Line Service Desk Engineer … them. You will be providing first response and analysis on incidents and follow through to resolution. This role would suit an experienced 2nd Line Engineer with experience of working in a structured service desk environment, who is looking to progress their career in a fantastic working environment. … As 2nd Line Service Desk Engineer your responsibilities will include: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Act as SMEs on fields of more »
Employment Type: Permanent
Salary: £35000 - £40000/annum
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Service Desk Engineer

United Kingdom
Applause IT Recruitment
Service Desk Engineer – Freight and Logistics organisation – ITIL, 1st Line/2nd Line Birmingham - £30,000 Applause IT are looking for a Service Desk Engineer to join a Freight and Logistics company based in Birmingham. The organisation is a provider to leading British and … brands, their cargo ranges from raw materials to finished products. The role itself will consist of providing 1st and 2nd line support within the service team to all IT, communications, and freight related systems. The team works in an ITIL based environment will you be answering calls, fixing, and … escalating faults for their onsite and remote users. You will also manage escalation through other teams always ensuring high quality of feedback and service to customers. The ideal Service Desk Engineer MUST have: Experience with working in an ITIL environment. Windows 10, Windows Server more »
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Service desk engineer - lead

Swindon, Wiltshire, South West, United Kingdom
Mainstay IT
Service desk engineer - Lead Mainstay is proud to represent a leading managed service provider, that is currently on a growth phase is seeking a service desk engineer to lead a team with this organisation. As a service desk engineer you … is a fantastic opportunity where you will support on technical 1st line issues an act as a escalation point within the team. As as service desk engineer you will be serving as the initial point of contact for internal and external customers, ensuring prompt and professional communication … via various channels (desk, phone, email). You will also be responding to support requests by identifying, registering, and categorizing incidents and resolve issues using standard procedures and knowledge base, escalating complex problems to other support teams when necessary The successful the service desk engineer will more »
Employment Type: Permanent
Salary: £35,000
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IT Service Desk Engineer

Epsom, England, United Kingdom
Nuffield Health
Technology Service Desk Engineer Hybrid • Epsom| Technology | Permanent | Full Time | Monday - Friday | 37.5 x Hours A Week | Competitive Salary, DOE | Excellent Company Benefits Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to … you have a passion for technology and a drive to make a difference in healthcare? Are you relentlessly getting to the bottom of Technology Service Desk Engineer how things work and solving problems at the core? Join Nuffield Health, where your expertise as a will play a … provide you with the support and opportunities to build a rewarding career while making a positive impact on people's lives. As a Technology Service Desk Engineer reporting to the Service Desk Manager, you will be part of a dynamic team responsible for providing exceptional more »
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EHT Service Desk Engineer

Nottingham, Nottinghamshire, East Midlands, United Kingdom
Hybrid / WFH Options
Littlefish
hear from you. The role and what youll be getting up to on a day-to-day basis: Littlefish are recruiting for a EHT Service Desk Engineer to join the Service Desk Team. This role is home based position on a 4 on 4 off … in the office (if able to do so) ? What youll be getting up to on a day-to-day basis: Reporting into the EHT Service Desk Team Leader, as a EHT Service Desk Engineer, you will provide effective technical support to Littlefishs contract customers. The … Service Desk Engineer will resolve desktop, laptop, printer, application issues, as well as performing network/server troubleshooting and administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish more »
Employment Type: Permanent, Work From Home
Salary: £24,000
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Service Desk Engineer

Oxford, Oxfordshire, South East, United Kingdom
Cloud Decisions
Service Desk Engineer (1st line/2nd line) Oxford - Onsite Up to £28k + Benefits Join a multiple award winning Microsoft Solutions Partners who have gained credible praise for their commitment to customer satisfaction across the UK. As a personable and dynamic Service desk Engineer you will be based on site in Oxford, providing top-notch 1st/2nd line support and contributing to the success of the service delivery team. As the successful Service Desk Engineer you will have: Experience as a ServiceDesk engineer (1st/2nd line … of Raid configurations, iLO, on servers. Active Directory configure new users, new OUs, configure sites and services, resolve issues. DNS Firewalls As the successful Service Desk Engineer you will be responsible for: Provide technical software, hardware and network problem resolution onsite to client. Performing problem diagnosis and more »
Employment Type: Permanent
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Senior IT Service Desk Engineer

West Ealing, London, United Kingdom
Morgan Law
Villiers High School Senior IT Service Desk Engineer Job Description & Person Specification Position Title: Senior IT Service Desk Engineer Responsible to: IT Manager Salary: Salary £33,000pa-£36,000pa Working Arrangement: On Site 5 days a week Hours: Full Time (35 hours per week … up to 13% employer contributions - 25 days leave inc bank holidays - Additional 3 wellbeing days -Access to Ealing Borough Services employee discounts The IT Service Desk Engineer is responsible for assisting the IT Manager in the efficient operation of IT systems across the school. Main Duties: - Assist … in the day to day running and maintenance of the IT systems. - Break fix duties include and are not limited to: - Service desk tickets & resolution. - Prioritise helpdesk tickets and monitor service desk SLAs. - User administration and permissions (Azure MS 365). - Server/Switch maintenance including more »
Employment Type: Permanent
Salary: £33000 - £36000/annum
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3rd Line Service Desk Engineer

Borehamwood, Hertfordshire, UK
Hybrid / WFH Options
Rise Technical Recruitment
3rd Line Service Desk Engineer Borehamwood £40,000 - £45,000 Hybrid Education funding An exciting opportunity beckons for an experienced IT 3rd line support Engineer to excel within an established company, where you will have the opportunity to be involved with a wide range of challenges. … This role offers a chance to enhance your existing skills and make the most of your career-acquired knowledge. As an 3rd Line Support Service Desk Engineer, your duties encompass 2nd line and 3rd line support, as well as solving complex monitoring alerts, deploying the latest security … a client base in London and various parts of Europe. Due to their growth, they are currently on the lookout for an 3rd Line Service Desk Engineer who can be a leader for the junior engineers. This opportunity allows you to broaden your experience in the IT more »
Employment Type: Contract, Permanent, Contract/Permanent
Salary: £40000 - £45000/annum Hyrbid + Funding Education
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3rd Line Service Desk Engineer

Borehamwood, Hertfordshire
Hybrid / WFH Options
Rise Technical Recruitment Ltd
3rd Line Service Desk Engineer Borehamwood £40,000 - £45,000 + Hybrid + Education funding An exciting opportunity beckons for an experienced IT 3rd line support Engineer to excel within an established company, where you will have the opportunity to be involved with a wide range … This role offers a chance to enhance your existing skills and make the most of your career-acquired knowledge. As an 3rd Line Support Service Desk Engineer, your duties encompass 2nd line and 3rd line support, as well as solving complex monitoring alerts, deploying the latest security … a client base in London and various parts of Europe. Due to their growth, they are currently on the lookout for an 3rd Line Service Desk Engineer who can be a leader for the junior engineers. This opportunity allows you to broaden your experience in the IT more »
Employment Type: Permanent
Salary: £40,000 - £45,000
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Service Desk Engineer

Liverpool, Merseyside, United Kingdom
Michael Page
This role involves providing first-class technical support to a large professional services organisation. The Service Desk Engineer will be a key player in the Technology department, helping to ensure smooth daily operations and troubleshooting IT issues. Client Details Our Client is a global professional service firm expanding their IT team based in Liverpool. Description The Service Desk Engineer will be; Providing first-line technical support to the organisation's global workforce. Troubleshooting hardware and software issues promptly and effectively. Collaborating closely with other members of the Technology department. Assisting with the … are handled in a timely and professional manner. Helping to implement new technology initiatives within the organisation. Contributing to the continuous improvement of the service desk function. Maintaining a high level of knowledge about the organisation's IT systems and procedures. Profile The successful Service Desk more »
Employment Type: Permanent
Salary: £19800 - £25000/annum
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2nd Line Service Desk Engineer

Glasgow, City of Glasgow, United Kingdom
Hybrid / WFH Options
In Technology Group
2nd Line Service Desk Engineer Glasgow/Hybrid £25,000 - £30,000 We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line Service Desk Engineer to join their team. As a 2nd Line Service Desk Engineer, you'll play a crucial role in providing technical support and break-fix solutions. This role offers a hybrid working model, combining service desk responsibilities with on-site break … fix support for our valued clients. Day-to-Day: Respond to escalated service desk tickets, providing efficient and effective technical support. Conduct break-fix solutions on client sites, addressing hardware and software issues. Collaborate with the service desk team to resolve complex technical challenges. Contribute to more »
Employment Type: Permanent
Salary: £25000 - £30000/annum 31 days holiday, pension, discount
Posted:

3rd Line Service Desk Engineer

KT17, Epsom, Surrey, United Kingdom
Integral Recruitment Ltd
Job title – 3rd Line Service Desk Engineer Location – Epsom, KT17 4NL Salary – £40,000 - £50,000 per annum Duration – Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 3rd Line Service Desk Technician to … lots more. You will be providing IT support for internal users and participating in IT projects. This role would suit an experienced 3rd Line Engineer who has worked in a formal service desk environment, who is looking to progress their career in a fantastic working environment. As … 3rd Line Service Desk Technician, your responsibilities will include: Handling incoming requests and changes to the Service Desk & Cyber Security team via telephone, e-mail, and ticketing system, to provide resolution of end user issues within SLAs. Assisting 1st & 2nd line Engineers in escalated incidents by more »
Employment Type: Permanent
Salary: £40000 - £50000/annum + Bonus, Pension, Healthcare
Posted:

Service Desk Engineer

Aberdeen City, Scotland, United Kingdom
Global E&C
Global E&C are looking for a Service Desk Engineer to join the team in Aberdeen on a permanent basis. As Service Desk Engineer you will be responsible for providing first line technical support and assistance to end-users within Global E&C to … resolve IT-related issues and ensure smooth operations within the company. Reporting to the Service Desk Manager you will assist in supporting all internal IT services, governance, security & risk management, network infrastructure and applications. Your regular duties will include: Providing Effective Service Desk Support. Logging and … by users in our dedicated ticketing system. Prioritising Incidents based on urgency and impact. Following established procedures, incident resolution and escalation. SLA Management, ensuring service desk operations meet or exceed the agreed service levels. Monitoring and reporting on Key Performance Indicators related to response & resolution times including more »
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IT Service Desk Engineer

Prescot, Merseyside, North West, United Kingdom
Ascent People
IT Service Desk Engineer - Liverpool, Office based, Please only apply if you can commute to the office 5 days a week My client is a global company that has been established for many years. They have an excellent reputation for staff retainment and are looking to expand … their IT Service Desk team. As an IT Service Desk Technician, you will be responsible for accepting, logging and responding to IT support requests from across the group. You will be responsible for initial incident triage and troubleshooting before either resolving the issue or escalating to … the relevant team. A proactive approach to customer service and support is necessary to succeed in this role. Job responsibilities for the IT Service Desk role Provide high quality IT support to the group. Categorise and record IT issues. Communicate with end users professionally in order to more »
Employment Type: Permanent
Salary: £30,000
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Service Desk Engineer

Bishop's Stortford, Hertfordshire, South East, United Kingdom
Hybrid / WFH Options
Circle Group
IT Service Desk Engineer - £28K-£35K - Microsoft Gold Partner (Hybrid Working) Looking to join a forward-thinking MSP who pride themselves on staff wellbeing, flexible working and a clear progression path with in-house training? With big growth plans for 2024, this leading MSP in Bishop's … Stortford are looking to grow their IT Service Desk across the board. Key Skills required: Previous commercial IT Service Desk experience, preferably in an MSP environment Window Server OS & Desktop OS experience Office 365 maintenance and administration (Exchange, SharePoint, OneDrive, Teams) Active Directory, Azure AD Group … with hardware firewall technologies, VPNs etc Proven experience troubleshooting and diagnostic experience via logs, tickets and reports The roles and responsibilities of the IT Service Desk Engineer include administering escalated support requests, accurate call logging and relevant escalation when necessary. Working closely with the Service Desk more »
Employment Type: Permanent, Work From Home
Salary: £28,000
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Service Desk Engineer

Coventry, England, United Kingdom
Zenzero
Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will … work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience. Responsibilities: Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work … verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team more »
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2nd Line Service Desk Engineer

Scotland, UK
In Technology Group Limited
2nd Line Service Desk Engineer Edinburgh/Onsite £25,000 - £35,000 Our client is actively seeking a skilled 2nd Line Service Desk Engineer to join their dynamic team. They're a Managed Service Provider, delivering top-notch services to clients in the … heart of Edinburgh, known for their unwavering commitment to technical innovation. As a 2nd Line Service Desk Engineer, you'll play a pivotal role in providing remtoe technical support and the occasaional onsite break-fix solutions Day-to-Day: Swiftly respond to escalated service desk … on-site technical support. Implement break-fix solutions directly at client sites, addressing a spectrum of hardware and software issues. Collaborate seamlessly with the service desk team to overcome complex technical challenges. Contribute to the development of the technical documentation. Tech Stack: Active Directory Office 365 Windows Server more »
Employment Type: Permanent
Salary: £24,000
Posted:

2nd Line Service Desk Engineer

Edinburgh & Lothians, Scotland, United Kingdom
In Technology Group Limited
2nd Line Service Desk Engineer Edinburgh/Onsite £25,000 - £35,000 Our client is actively seeking a skilled 2nd Line Service Desk Engineer to join their dynamic team. They're a Managed Service Provider, delivering top-notch services to clients in the … heart of Edinburgh, known for their unwavering commitment to technical innovation. As a 2nd Line Service Desk Engineer, you'll play a pivotal role in providing remtoe technical support and the occasaional onsite break-fix solutions Day-to-Day: Swiftly respond to escalated service desk … on-site technical support. Implement break-fix solutions directly at client sites, addressing a spectrum of hardware and software issues. Collaborate seamlessly with the service desk team to overcome complex technical challenges. Contribute to the development of the technical documentation. Tech Stack: Active Directory Office 365 Windows Server more »
Employment Type: Permanent
Salary: £24,000
Posted:

Service Desk Engineer

Milton Keynes, England, United Kingdom
TechNET IT Recruitment Ltd
2nd Line Service Desk Engineer Milton Keynes | Hybrid Up to £35,000 DOE A 2nd Line Service Desk Engineer is required to join a marketing-leading IT MSP that has been operating for over 20 years. They provide comprehensive IT Support and technology solutions … such as O365 applications, Cloud services, Managed Print, Cyber Security and Data Recovery, Telephony and more. The Role As a 2nd Line Service Desk Engineer, you will provide technical support to customers, resolve complex IT issues and ensure the seamless operations of IT environments. You will be … a vital member of the Service Desk Team, leveraging your IT expertise and delivering high levels of customer satisfaction. Some of what you will be doing: Meeting targets and adhering to SLAs End-to-end ownership of tickets Solving complex IT issues Responding to service desk more »
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Service Desk Engineer

Nottingham, Nottinghamshire, East Midlands, United Kingdom
Hybrid / WFH Options
Littlefish
hear from you. The role and what youll be getting up to on a day to day basis We are currently recruiting for a Service Desk Engineer to join our ever-growing Service Desk team on our exciting journey! Reporting to the Service Desk Team Leader, you will handle and resolve desktop, laptop, printer, application issues and basic network and server troubleshooting with administration. As a service Desk Engineer you will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer … specific SLAs. As a Service Desk Engineer you will also be; Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers Prioritising, progressing and monitoring IT incidents and requests to ensure they are more »
Employment Type: Permanent, Work From Home
Salary: £24,000
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Service Desk Engineer

Sheffield, South Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Littlefish
hear from you. The role and what youll be getting up to on a day to day basis We are currently recruiting for a Service Desk Engineer to join our ever-growing Service Desk team on our exciting journey! Reporting to the Service Desk Team Leader, you will handle and resolve desktop, laptop, printer, application issues and basic network and server troubleshooting with administration. As a Service Desk Engineer you will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer … specific SLAs. As a Service Desk Engineer you will also be; Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers Prioritising, progressing and monitoring IT incidents and requests to ensure they are more »
Employment Type: Permanent, Work From Home
Salary: £24,000
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Service Desk Engineer

Bedford, England, United Kingdom
TechNET IT Recruitment Ltd
1st Line Service Desk Engineer Bedford | Onsite Up to £27,000 DOE A 1st Line Service Desk Engineer is required to join a marketing-leading IT MSP that has been operating for over 20 years. They provide comprehensive IT Support and technology solutions such … as O365 applications, Cloud services, Managed Print, Cyber Security and Data Recovery, Telephony and more. The Role As a 1st Line Service Desk Engineer, you will be based on a customer’s site supporting with their everyday user issues and delivering excellent customer service. Ensuring you adhere … to SLAs to meet requirements, utilising experience and knowledge with Office 365 troubleshooting and MS Windows Service Technologies. Some of what you will be doing: Meeting targets and adhering to SLAs Reviewing and handling tickets Escalating tickets Responding to service desk tickets Troubleshooting Office 365 Prioritise and more »
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2nd Line IT Service Desk Engineer

Bolton, Greater Manchester, United Kingdom
Outcomes First Group
At OFG, we are on a mission to ensure our colleagues have an amazing work/life balance! Job Title: 2nd line IT Service Desk Engineer Hours: 37.5 hours per week Location: Bolton Salary: Up to £27,000 per annum Want to earn 100% of your salary … working week trial in which you continue to receive your full salary and annual leave entitlement! We are looking for a 2nd line IT Service Desk Engineer to join our IT team. As our 2nd line IT Service Desk Engineer , you will provide 2nd … team of experienced engineers, ensuring colleagues across the group get the IT support they need. You will own, monitor and resolve IT incidents and service requests by investigating a range of technical issues impacting colleagues across all areas of the business. As well as supporting queries raised by colleagues more »
Salary: up to £27,000 per annum
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Service Desk Engineer

Westfield, S20, Beighton, Sheffield, UK
Kathryn Hanks Recruitment Ltd
JOB: Service Desk Engineer LOCATION: Mosborough/Halfway STATUS: Permanent SALARY: up to £28k dependent upon experience A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE Overview This is an exciting position in a rapidly growing company where you will play a pivotal role in supporting … with the skills needed to progress. Key Responsibilities Provide technical support and resolution for all incidents reported across the group. Ensure all incidents and service requests are resolved within the timescales defined in the SLA. Provide service desk communications and notifications for service outages to IT … users, liaising with suppliers and colleagues Respond to alerts notified to the Service Desk from monitoring tools, ensuring these are assigned to and resolved by the correct support teams or vendors Escalate any issues or concerns within the company IT service Carry out daily IT support and more »
Employment Type: Permanent
Salary: £27000 - £28000/annum Pension, Holidays
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Service Desk Engineer
10th Percentile
£24,939
25th Percentile
£26,000
Median
£31,500
75th Percentile
£37,250
90th Percentile
£48,750