17 Service Desk Manager Jobs

Senior Service Desk Manager - Up to 75K - Hybrid - Central London An exciting new opportunity has become available for a Service Desk Manager within a Microsoft Gold Partnered Managed Service Provider (MSP) in Farringdon, London. We are looking for enthusiastic, passionate Service Desk Manager to join a forward thinking and growing MSP. There is ample opportunity for career progression with the company thriving and experiencing a 50% expansion over the last 18 months. Hybrid working is encouraged with the position with a 3/2 split. The role would suit an … established Service Desk Manager, Senior Service Desk Manager or Head of Service/IT Support. The position incorporates leading a team of 25 1st, 2nd and 3rd line IT Support Engineers within an ITIL environment. Service Desk Manager Experience: * 5+ more »

IT Service Desk Manager/ITIL/Support - Cardiff IT Service Desk Manager with proficient experience in leading a team of service desk analysts. Experience managing SLAs and monitoring KPIs is also essential for this leading company based in central Cardiff. You … will join an already established service desk team that offers hybrid working, so 3 days in the office, and 2 days working from home. Essential Skills Required: Service desk team leading experience Experience with working in a service desk/IT helpdesk environment ITIL … Knowledge of service desk procedures General helpdesk IT support such as active directory, exchange, PC support, and IT admin, etc Any experience working within a professional services or finance company such as an accountancy or law firm would be a bonus . Desirables: ITIL Certified Work with multiple more »

IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role … will be split between management (75%) and hands-on support (25%). The IT Service Desk Manager will play a crucial role in maintaining high levels of customer satisfaction, managing service delivery, and driving continuous improvement initiatives within the service desk function. Main Responsibilities … Management Lead, mentor, and manage a team of 10 service desk engineers, providing guidance, support, and coaching to ensure high performance and professional development. Oversee the day-to-day operations of the service desk, including ticket management, prioritisation, and resolution of IT support requests and incidents. more »

Service Desk Manager Birmingham Hybrid £40,000 Are you an experienced IT professional who is looking to upskill in their career? We are seeking a Service Desk Manager with 2-3 years of experience in a Managed Service Provider (MSP) environment to join … our clients growing team. As a Service Desk Manager, you will play a crucial role in leading their service desk team to deliver exceptional IT support to their clients. Key Responsibilities: Lead and mentor a team of service desk technicians to ensure they … deliver high-quality and timely support to their clients. Oversee the day-to-day operations of the service desk, ensuring that service level agreements (SLAs) are met and exceeded. Act as a point of contact for key clients, maintaining strong relationships and addressing any escalations or issues more »

Service Desk Manager - German and Czech Speaker - Permanent - Prague Robson Bale are looking for a German and Czech Speaking Service Desk Manager to come on board for a permanent opportunity in Prague. Permanent, Excellent salary The ideal candidate will have the following skills and … experience: Robust understanding of IT service management frameworks and hands-on experience implementing best practices. Exceptional communication and interpersonal abilities, capable of engaging effectively with stakeholders across all levels. Demonstrated proficiency in team leadership and motivation, with a focus on driving performance and fostering a collaborative atmosphere. Previous experience … overseeing service desk operations, including incident management, problem resolution, and service request fulfilment. Responsibilities: Lead and supervise the Service Desk team, ensuring prompt resolution of IT issues and smooth day-to-day operations. Oversee the implementation and adherence to best practices, ensuring service delivery more »

IT Service Desk Manager 🚀 - 💰 Salary - £50,000 per annum plus Bonus 🚗 Location – Liverpool (Hybrid working) - EA First are currently working with a global FTSE 100 client who are looking for their next service desk leader following a retirement within the team. This vacancy has opened … up a great opportunity for a current Service Desk Manager to expand their management skillset within a multi-billion pound, globally recognised manufacturing setting. - ✍ About the Role ✍ We are on the lookout for an experienced, people-first manager to take the lead on an exciting service desk team that are integral to the function of internal operations. - With complete oversight of the onsite UK & remote Ireland teams, this is a brilliant opportunity for someone who is looking to propel their career by taking on a rapidly expanding function that has ambitious growth plans over more »

White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you … will act as the main conduit between the service desk and other service management process leads to ensure the service desk is kept aware of all updates to allow the service desk team to manage tickets and customer expectations accordingly. Key Skills/… Experience: At least 5 years experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it more »

Experienced Service Desk Manager (MSP) opportunity for an established and fast growing MSP based in the heart of Bournemouth offered on a hybrid basis. Working for this Microsoft Cloud based solutions, customer focused business you will be part of the ''team'' as they strive to make a … great place of work. The Service Desk Manager is a leadership role responsible for the operational effectiveness, performance, and ongoing development of the Service Desk practice. Reporting directly to the CTO, the Service Desk Manager will directly manage the Service Desk more »

Job Title: Service Desk Manager Location: Northwich Salary: up to £40,000 Our client, an award winning Managed Service Provider based in the heart of Cheshire are expanding their growing team and are on the lookout to employ a Service Desk Manager who … salary! If the above skills match your current profile and you are interested in the position, please apply for immediate consideration! Key words: IT Manager, IT Team Leader, Technical Manager, Team Lead, Technology Manager, Helpdesk Manager, Service Desk Manager In Technology Group Ltd more »

Global Service Desk Manager | Environmental Services | £60,000 - £70,000 | Hybrid | Brentford WeDo has recently partnered with a global Environmental Services organisation who are currently in the market for a Global Service Desk Manager to come on board. The business is currently going through … the team structure across their UK and European offices. The individual will have the following experience and skillset. Managing and refining IT incident and service request procedures to elevate service standards. Ensuring smooth implementation of system changes to minimise service disruptions. Leading collaborative service initiatives with … global IT support teams. Implement new SLAs Establishing and meeting IT Service Level Objectives. Mentoring junior members of the the team. Effectively communicating, managing customer expectations, and utilizing feedback for continuous improvement. Anticipating Service Delivery needs aligned with global and regional plans. Collaborating with SMT. Your character You more »

client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in … orchestrating and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline … processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and more »

Key responsibilities: Direct line management for a team of Service desk analysts, providing feedback through 121s and formal reviews Draft the Service desk strategy to drive the shifting of incidents and requests to more efficient and faster resolution processes and design a flexible and robust service Develop, gain agreement to, own and maintain the Incident, Critical/Major Incident and Service Request processes (ITIL) and procedures, ensuring procedures are followed, including reviews and problem analysis Management of Incident escalations Own the knowledge base tool and develop IT Services policies and procedures for its effective … use, including review and compliance Monitor the performance of the Service Desk through the review of existing SLAs and KPI's and report against them monthly, as required by senior management Manage the onboarding of Starters/Movers/Leavers Laptop builds Management of the Service Desk more »

Role: Service Desk Manager Company: Multi-Location Managed Service Provider: 50 People in 4 offices Location: Colchester Salary: £50,000 - £55,000 Our client is a 50-man MSP based out of four Southern based locations and is experiencing rapid growth as a business. They are … looking for an experienced Service Desk Manager to join the team. As a business they have a strong commitment to helping staff in gaining knowledge of new technologies and offering career enhancing job opportunities. This role is to manage a team of Service Desk Engineers more »

Job: Service Desk Manager - IT Support - ITIL Location: Ipswich Salary: £45,000 - £50,000 I am working with a fantastic business in the Ipswich area to recruit a Service Desk Manager as part of their ongoing growth plans. This market leading business have gone … position that has been created as part of ongoing growth, as this business continues to invest in their technology platform. Key skills include: - Previous Service Desk experience of a small team (3 - 5). - Strong Technical background, able to operate as point of escalation. - Service Delivery process more »

Job Description Our Client is a retail technology software company. They are urgently looking to recruit a Service Desk Manager with at least 3 to 5 years commercial helpdesk support experience. Key skills required: Supporting various teams across the CS Department and the Company to ensure the … highest quality of service to our Customers - both internal and external. Overall ticket workflow management and ownership, including 1st line triage and escalation of tickets to 2nd and 3rd line. Troubleshooting, fault diagnosis and providing resolution to customer issues as appropriate. Processing all enquiries professionally and efficiently, ensuring customers … sense of humour whilst working in a fast-paced dynamic team! Essential Skills ... At least 2+ years of experience in a customer facing Service Desk role , ideally in a SaaS environment within the Internet industry. Working knowledge and experience of ITIL Service Management concepts, and how more »

in workplace management and automations, providing an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, and workplace sensors. The Service Desk Manager will be principally responsible for ensuring that the departments project tracking tools (primarily ClickUp and JIRA service desk … specific tool. Previous experience of being a Subject Matter Expert of a tool (ideally a project management tool such as Clickk-up and Jira Service Desk. more »

you a seasoned IT professional looking for an exciting opportunity to lead a dynamic team? Look no further! I am currently seeking an IT Service Desk Manager position with my client team in Huddersfield, with the flexibility of working two days in the office and three days … the lead, driving initiatives forward. Your proactive approach will be key to their success. They understand the importance of a smooth transition, the hiring manager will be there every step of the way to ensure you settle in comfortably. What they're looking for: Strong customer service skills … are essential for building relationships with various teams across the organisation. You'll be responsible for reporting and identifying pain points within their service desk. Your analytical abilities will be crucial in driving improvements. Comfortable with a hands off managerial position. They're seeking someone who has previously excelled more »