22 of 22 Service Desk Manager Jobs

Role: ITIL Service Desk Manager - (up to 12-month temporary contract) Location: Bournemouth Salary: 36,000 - 40,000 DOE Holt Recruitment are working with a client in Bournemouth to recruit a ITIL Service Desk Manager on a 12-month FTC contract. The service desk manager needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve … team and to manage people effectively aligned to ITIL framework. This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents. What do you need as a Service Desk Manager? SQL or MySQL any PHP Knowledge of cloud-based More ❯

Role: ITIL Service Desk Manager - (up to 12-month temporary contract) Location: Bournemouth Salary: £36,000 - £40,000 DOE Holt Recruitment are working with a client in Bournemouth to recruit a ITIL Service Desk Manager on a 12-month FTC contract. The service desk manager needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve … team and to manage people effectively aligned to ITIL framework. This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents. What do you need as a Service Desk Manager? SQL or MySQL any PHP Knowledge of cloud-based More ❯

Job summary A dynamic and pivotal role has arisen within our Digital Team to lead and develop a talented service desk team to assist with the implementation of the new Electronic Patient Record (EPR) system . This will be an ideal opportunity to shape our service delivery … and make a real impact on user experience. The role is expected to work across all the stages of the ITIL Service Lifecycle involving Service Design, Service Transition, Service Operation, and Continual Service Improvement. Main duties of the job Main duties will be: o Delivery … of a customer focused Digital Service Desk for all service users o Manage a team of IT Engineers and Service Desk agents including their workload. o Manage incidents and service requests using ITIL processes and ITSM tools. o Ongoing development of staff and processeso More ❯

Service Desk Manager Manchester Hybrid (2 days p/w on site) Up to £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to grow further at … scale this year. As such, as we are looking to recruit an experienced Service Desk Manager, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on site in Manchester … days per week. Role Summary: The Service Desk Manager is responsible for leading a 24/7 service desk team, ensuring efficient resolution of incidents and service requests while maintaining high service standards and supporting continuous improvement initiatives. Key Responsibilities: Lead day-to More ❯

Provides onsite Service Desk support at Archives II in College Park, MD, staffing the help desk in support of the day-to-day operations and support of IT applications. The minimum qualifications are: 10 years' experience managing a service desk; Expert knowledge of desktop and … skills. Need experience running large helpdesk 20+ people. Tier 0,1 and 2. Has or eligible for Public Trust clearance. RESPONSIBILITIES • Manage the onsite Service Desk with receives an average of 3,000 monthly incidents and service requests from 5,300 users • Develop and implement service desk policies and procedures • Staff and train service desk agents • Monitor and improve service desk performance • Work with other IT departments to ensure that service desk requests are routed to the appropriate department for resolution • Work with customers to resolve service More ❯

Service Desk Manager Manchester Hybrid (2 days p/w on site) Up to £55,000 + benefits Harvey Nash are proud to be partnered with a FinTech organisation based in Manchester; who are going through a largescale transformation, and has big plans to grow further at … scale this year. As such, as we are looking to recruit an experienced Service Desk Manager, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role you will be required to be on site in Manchester … days per week. Role Summary: The Service Desk Manager is responsible for leading a 24/7 service desk team, ensuring efficient resolution of incidents and service requests while maintaining high service standards and supporting continuous improvement initiatives. Key Responsibilities: Lead day-to More ❯

unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Quality Assurance Manager for a Full-Time position. Job Description Quality Assurance Manager (QAM) with Enterprise IT Help Desk/Service Desk Background … The ideal candidate for the QAM position, coming from a Help Desk/Service Desk background, should have the following qualifications and attributes tailored to enterprise IT environments: Enterprise IT Help Desk/Service Desk: 7-10 years of progressive experience in IT Service Management (ITSM) roles, including Quality Assurance, Service Delivery, or IT Operations management. Experience managing large-scale enterprise service desks with at least 75+ Full-Time Equivalents (FTEs). Expertise in ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Background in leading More ❯

Job Title: Service Desk Manager Location: Milton Keynes (Fully Onsite) Salary: Up to £50,000 Per Annum plus Benefits Employment Type: Full-Time, Permanent Department: Operations 🚀 About the Role: We are seeking a motivated and experienced Service Desk Manager to lead a fast-paced … customer-centric IT support team. This role is perfect for someone who thrives on delivering excellent customer service, driving performance through data and KPIs, and leading a high-performing team to deliver measurable improvements in customer satisfaction and operational efficiency. As the Service Desk Manager, you … will be instrumental in shaping the customer support experience, managing team dynamics, and improving systems, tools, and reporting processes to ensure world-class service delivery. 🎯 Key Responsibilities: Champion a customer-first culture , ensuring all interactions are professional, empathetic, and efficient. Monitor and improve CSAT (Customer Satisfaction) and NPS (Net More ❯

Job Title: Service Desk Manager Location: Milton Keynes (Fully Onsite) Salary: Up to £50,000 Per Annum plus Benefits Employment Type: Full-Time, Permanent Department: Operations About the Role: We are seeking a motivated and experienced Service Desk Manager to lead a fast-paced … customer-centric IT support team. This role is perfect for someone who thrives on delivering excellent customer service, driving performance through data and KPIs, and leading a high-performing team to deliver measurable improvements in customer satisfaction and operational efficiency. As the Service Desk Manager, you … will be instrumental in shaping the customer support experience, managing team dynamics, and improving systems, tools, and reporting processes to ensure world-class service delivery. Key Responsibilities: Champion a customer-first culture , ensuring all interactions are professional, empathetic, and efficient. Monitor and improve CSAT (Customer Satisfaction) and NPS (Net More ❯

Service Desk Manager - Manchester My Client is looking for an experienced Service Desk Manager to lead their 24/7 support team. In this role, you will ensure excellent service delivery, manage escalations, and support continuous improvement, helping to maintain a high standard … of customer experience. Key responsibilities: Lead and develop a high-performing Service Desk team Manage incidents, service requests, and major issues Monitor and drive performance against SLAs and KPIs Optimise use of service management tools such as ServiceNow Encourage collaboration and service improvement across teams … About you: 35 years of experience in IT support or service desk roles, with 12 years in a leadership role Proficient in service management tools (e.g. ServiceNow); ITIL knowledge is a plus Strong communication and leadership skills Committed to delivering exceptional customer service Competitive salary and More ❯

Magento Service Desk Manager (or Analyst looking to make the leap into a manager role), is required by my client who are an eCommerce Technical Development Agency. This role is remote based. They are passionate about innovating within eCommerce - whether working directly on projects with retailers … will also need the ability to diagnose and resolve common Magento issues, including performance bottlenecks, payment gateway problems, and integration errors. As a Technical Service Desk Manager, you will be responsible for the successful delivery of all client tickets raised via the Service Desk, including … platforms. Strong communication skills to effectively liaise with clients, understand their issues, and explain technical concepts in a non-technical manner. Experience with support desk ticketing systems like Zendesk, Freshdesk, or Jira Service Desk for managing and prioritising customer requests. Knowledge of SLAs and the ability to More ❯

ManTech seeks a motivated, career and customer-oriented Senior Service Desk Manager to join our team in the DC, Maryland, and Virginia (DMV) area. This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and … ensure that problems are resolved effectively to increase productivity and user satisfaction. Responsibilities include, but are not limited to: Maintain high performance levels for service desk operations, processes, and implementing improvement activities wherever necessary Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between … stakeholders for post-incident reviews; work closely with the Watch Officer, operations teams, and others to maintain focus on key requirements and service delivery opportunities and issues Accountable for service desk performance, meeting customer expectations, and driving continuous improvement Will analyze third-party as well as internal More ❯

ICT Service Desk Manager - Nottingham My client is seeking a skilled and proactive ICT Service Desk Manager to lead the delivery of high-quality IT support services across a wide network of sites, including libraries, learning centres, archives, and cultural venues. This role is … ideal for an experienced IT professional with strong leadership abilities and a commitment to excellent customer service, looking to make a real difference in a dynamic and diverse environment. What youll be doing: Leading and developing a responsive, efficient ICT Service Desk team Managing the resolution of … incidents, service requests, and major technical issues Coordinating with third-party vendors and monitoring service level agreements Overseeing IT asset management and ensuring data protection and security compliance Supporting over 700 users across more than 100 sites Identifying service improvements and promoting end-user satisfaction What were More ❯

IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers … hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with Cyber … compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is More ❯

IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers … hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with Cyber … compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is More ❯

partners. Meet HII's Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense - the data evolution - by accelerating a breadth of … to meeting you. To learn more about Mission Technologies, click here for a short video: Summary HII, Mission Technologies is seeking an experienced Lead Service Desk Manager responsible for developing and mentoring Service Desk personnel while ensuring operational excellence in IT support delivery. Position will … enabled, data centric, coalition information sharing functionality to DoD components, allies, and interagency partners. This role combines technical expertise with leadership skills to enhance service quality and team capabilities across all support classifications. What you will do Responsible for training and coaching Service Desk team members on More ❯

Position Description: Inserso is seeking a Project Manager I level Account Service Desk (ASD) Team Lead to join the team for a rewarding and challenging opportunity at a government customer site in the Washington, DC metro area. The ASD Team Lead provides dedicated support to the Customs … and Border Protection (CBP) Technology Service Desk (TSD), Account Service Desk (ASD) for the Automated Commercial Environment (ACE). The ASD Team Lead oversees the 24x7x365 ASD for ACE for over one-hundred thousand active users, including Trade, Participating Government Agency (PGA), and CBP clients, and … responsibilities • Oversee operation of the ACE Secure Data Portal for centralized on-line access to the ACE system and ensure delivery of PSW-specified service levels for ASD Ticket Processing and Resolution (ASD provides Tier II support for ACE, dealing with trade facilitation, trade compliance and trade enforcement. ACE More ❯

Overview This position supports IT service desk operations and knowledge base management for an Information Technology Department, ensuring efficient and effective service delivery. The role includes overseeing areas of IT service desk operations and maintaining a comprehensive knowledge base management system. Job Summary Supervise and … coordinate activities of IT Service Desk Specialists, Coordinators, or Technicians to ensure efficient and effective service delivery. Identify, troubleshoot, or resolve information systems problems to minimize downtime of applications and personnel. Assist computer users with hardware and software questions and problems, providing timely and accurate resolutions. Field … telephone calls, email messages, and other contacts from customers seeking guidance on technical problems, demonstrating excellent customer service skills. Perform more independent thinking, complex tasks with little to no supervision, and may be required to supervise junior staff members. Oversee all aspects of survey planning, design, sampling, and development More ❯

and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager … be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service management practices. Essential Requirements: Proven … a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience managing SLAs, KPIs, and producing regular service More ❯

and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager … be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service management practices. Essential Requirements: Proven … a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience managing SLAs, KPIs, and producing regular service More ❯

and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager … be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service management practices. Essential Requirements: Proven … a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience managing SLAs, KPIs, and producing regular service More ❯

IT Service Desk Lead/ITSM Implementation Manchester – Hybrid, 2 days in the office (M1 Postcode) £350 - £400 (Inside IR35) Contract to 31st March 2026 Morson Group are working with a public sector organisation to recruit a highly capable and hands-on Service Desk Transformation Lead … to deliver two strategic initiatives within their Digital, Information & Technology (DIT) team: 1. Implementing recommendations from a recent review of the Service Desk. 2. Replacing the current ITSM platform with Atlassian Jira ITSM, ensuring a seamless and value-driven transition. Key Responsibilities: • Design and formalise SLAs and define 1st …/2nd/3rd line support boundaries across service requests, incidents, and training needs. • Set up and maintain standardised reporting and dashboards on key service desk metrics and KPIs. • Document and train staff on core Standard Operating Procedures (SOPs), including triage, incident, and problem management, Service More ❯