25 of 25 Service Desk Manager Jobs in the UK

title: Service Desk Team Manager Salary: £35,000 - £40,000 (DOE) Location: Nottingham (with weekly travel to Lincoln) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Employee of the Quarter, Employee Referral program … looking for an experienced Service Desk Team Manager to join XMA, leading and developing a team of 1st Line Analysts while driving performance and service excellence. Based in Nottingham, with weekly travel to Lincoln, you'll play a key role in ensuring the smooth running ...

Title: Service Desk Manager (Internal Applications Only) Location: Cardiff (Hybrid) Contract type: Permanent #LI-Hybrid About the role This position sits within the Service Desk function of the Cloud, Cyber and IT (CCIT) Business Unit and reports directly to the Head of Service Desk. … Service Desk Manager is responsible for the operational leadership, performance and continuous improvement of ARO’s 1st and 2nd Line Service Desk teams. The role ensures the consistent delivery of high-quality support services, achievement of contractual service levels and customer outcomes ...

Service Desk Manager – MSP £40,000 - £45,000 with solid benefits Location: Preston area 5 days a week in the office The opportunity: I'm working with a growing MSP in the Preston area who are looking for a Service Desk Manager to come … their 1st Line team. Now, this is a slightly different one, as they're not just looking for someone who can manage a busy service desk, keep on top of tickets and act as the technical escalation point. What they're really after is someone ...

Service Desk Manager required by a leading Finance and Private Banking firm based in the City of London, a short walk from banks and Liverpool Street, paying up to £50k plus bonus of up to 15%. Hybrid, 4 days a week in the office. You will … manage a team of two Service Desk Engineers, with a new Entry Level Service Desk Analyst to bring on board and develop. This is a genuine hands on leadership role for someone who wants to own the service desk and shape how it runs. ...

Service Desk Manager - MSP £50,000 - £60,000 Leeds City Centre | Hybrid (3 days office/2 days home) We're recruiting for a fantastic, growing UK IT Managed Services Provider (MSP) looking for an experienced Service Desk Manager to take ownership … busy Service Desk operation, lead a team of engineers and drive service performance, customer satisfaction and continuous improvement. The Role Lead, manage and develop a team of 10 Service Desk Engineers across 1st, 2nd and 3rd Line Support. Own day-to-day Service Desk ...

looking for an experienced and people-focused Service Desk Manager to lead our Global Service Desk operation and deliver an exceptional support experience across the business. This is an exciting opportunity for a service leader who is passionate about developing teams, improving service performance, and creating a culture of continuous improvement. In this role, you'll be responsible for overseeing day-to-day service desk operations, ensuring the consistent delivery of high-quality IT support, and driving improvements that enhance both customer satisfaction and operational efficiency. Working closely with colleagues ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support … Manager**Salary Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused ...

well-established MSP client is urgently recruiting for an IT Service Desk Lead/Manager to oversee the day-to-day operation of the Service Desk, ensuring the delivery of high-quality IT support and an excellent customer experience across its client base. The successful … candidate will lead and support the Service Desk team, acting as an escalation point for complex technical issues while ensuring incidents and service requests are managed efficiently and within agreed SLA targets. This is an excellent opportunity for an experienced Service Desk professional looking ...

Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee the day-to-day operations of a busy service desk, managing and developing a team … first and second-line support professionals. You'll play a pivotal role in driving service excellence, improving processes, and ensuring Service Level Agreements (SLAs) are consistently achieved. Working closely with clients and internal stakeholders, you'll identify opportunities to enhance service delivery, implement best practices, and help ...

based at an iconic home in West London, with a well-established Microsoft-based technical environment. This is a great opportunity for an IT Service Desk Manager to take ownership of a team of five, made up of two service desk analysts and three … culture of ownership. Responsibilities: Lead, manage, and develop a team of 5 IT support engineers across 1st, 2nd, and 3rd line functions Own the service desk operation end to end, ticket management, SLAs, quality, and team accountability Build a culture of ownership and responsiveness, clear expectations, fair management ...

conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading. About the Role The Service Desk Manager plays a critical role in leading the effective operation of our service desk team and ensuring we consistently deliver … agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity to combine ...

Role: Service Desk Manager Location: Mainly Remote with occasional on-site attendance required. Clearances: Internal Background Check (DBS)/Eligible for Security Clearance About Us: Solirius Reply part of the Reply Group is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through … approach, you’re comfortable engaging with clients, understanding their needs, and translating them into effective outcomes. About the Role We are seeking an experienced Service Desk Manager with 5+ years of hands-on leadership experience to oversee a mature support service environment. You will manage ...

High Blantyre, Scotland G72, United Kingdom Full-time Permanent Manager Posted 07 Oct 2026 Description About DataVita DataVita is a next-generation cloud and infrastructure company operating from Tier III-certified data centres in Scotland. We work extensively with AI and automation, integrating these technologies into complex legacy environments … join a business that is scaling rapidly and play a key role in shaping its growth. About the Role We're looking for a Service Desk Manager to lead our support team, delivering fast, effective, customer-focused service across our IaaS, BaaS, DRaaS and Network offerings. ...

Service Desk Manager required by a leading Finance and Private Banking firm based in the City of London, a short walk from banks and Liverpool Street, paying up to £50k plus bonus of up to 15%. Hybrid, 4 days a week in the office. You will … manage a team of two Service Desk Engineers, with a new Entry Level Service Desk Analyst to bring on board and develop click apply for full job details ...

Zenzero Solutions Ltd is seeking a Service Desk Manager to lead the service desk team and ensure a consistently excellent customer experience. You will manage performance against KPIs and SLAs while driving improvements across ticket handling, incident resolution and service reporting. Working with global … stakeholders, you will shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams. #J-18808-Ljbffr ...

Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires ...

Role: Service Delivery Manager – Help Desk Location: Peterborough Salary: £40,000 - £45,000 DOE Sector: Engineering/Facilities Management This client is GROWING! To support that we are looking for a confident, hands-on Service Delivery Manager to take ownership of the Helpdesk and help … into a high-performing, customer-first team. You'll lead a growing team of Helpdesk Administrators, making sure customers receive a responsive, professional service from first contact through to resolution. This is a role for someone who enjoys improving how things work, developing people, and turning operational data into ...

DataVita is seeking a Service Desk Manager to lead and mature the support team across IaaS, BaaS, DRaaS, and Network services. You will build a structured path from 1st to 3rd line, act as escalation point, and own incident outcomes while hands-on in daily operations. ...

Hamilton Barnes is seeking an IT Service Desk Manager to own and develop a five-person team across 1st to 3rd line support in a renowned West London venue. The role emphasizes people management, structured leadership, and accountability, with Microsoft licensing and policy oversight. You will ...

Solirius Reply, part of the Reply Group, is seeking an experienced Service Desk Manager to oversee a mature, high-velocity support operation serving 400+ end-users across analytics and IT teams. The role demands strong leadership, advanced Jira expertise, and a proven ability to drive incident resolution ...

Role: Service Delivery Manager - Help Desk Location: Peterborough Salary: £40,000 - £45,000 DOE Sector: Engineering/Facilities Management This client is GROWING! To support that we are looking for a confident, hands-on Service Delivery Manager to take ownership of the Helpdesk and help ...

Company Shop Group is seeking an IT Support Manager to lead the delivery of all IT support functions in a hybrid role based in Tankersley, Barnsley. The role focuses on meeting SLAs, managing outsourced services and vendors, and ensuring stable, secure IT operations across the business. You will oversee … service desk, drive performance improvements, and mentor the support team while aligning with group IT security policies. Hybrid work requires 3 days in the office and 2 days remote. #J-18808-Ljbffr ...

engineers and technicians whilst applying a deep knowledge in the leading technologies across a pool of mainly mid-market clients. Liaising with the Operations Manager, you will be defining the Technical Learning Program for the team. Working with internal consultants and developers, you will be customising the processes, reporting … error and the need for break-fix. You will be a master in scripting and have the creative mind to help establish ground-breaking service techniques. Research and Development: As the MSP -level partners with each of the technology partners, you will research and test new systems and technologies ...

always on the lookout for talented and ambitious people to join our teams. With offices across the UK, ARO is perfectly placed to service customers with a nationwide team. Cardiff Glasgow Farnborough Leeds Liverpool Kilby House, Liverpool Innovation Park, Liverpool, Merseyside, L7 9NJ #J-18808-Ljbffr ...

Armstrong Knight in Shoreditch, London, is seeking a Technical Lead to build and manage a high-performing engineering team. You will drive automation initiatives, design scalable solutions, and collaborate with operations to deliver reliable services. ...