14 of 14 Service Desk Manager Jobs in the UK

Service Desk Manager/Service Desk Team Lead – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that … next step up! Successful Service Desk Manager/Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI's as well as resource management, handling escalations. As Service Desk Manager/Service Desk Team Lead you should have … excellent communication skills to handle stakeholder management/3rd party interaction. If you as a Service Desk Manager/Service Desk Team Lead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage! We are only interested in Service Desk Manager More ❯

Service Desk Manager/Service Desk Team Lead – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that … next step up! Successful Service Desk Manager/Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI’s as well as resource management, handling escalations. As Service Desk Manager/Service Desk Team Lead you should have … excellent communication skills to handle stakeholder management/3rd party interaction. If you as a Service Desk Manager/Service Desk Team Lead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage! We are only interested in Service Desk Manager More ❯

Service Desk Manager £60,000 - 70,000 GBP Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Role: Service Desk Manager Salary: £40,000 - £48,000 Additional Package: 5% SiS Bonus, Extensive Benefits Package Location: Bracknell Are you a Service Desk Manager ready to lead from the front? This … is your chance to step into a dynamic leadership role where you'll oversee a high-performing service desk team delivering 1st, 2nd, and 3rd line support across multiple UK locations. With a mix of hands-on technical exposure and team management, becoming a service desk manager is a great platform to build your skills … be joining an established, collaborative environment where leadership, clear communication, and continuous improvement are central to the culture. Whether you're mentoring junior techs or streamlining IT processes, this Service Desk Manager role offers the scope to grow your influence and your capabilities. Role Requirements of a Service Desk Manager: Lead the day-to More ❯

Service Desk Manager 12-month contract Location: Gloucestershire (5 days on site) Salary: £350 - £400 per day inside IR35 Job Purpose The ICT Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and … request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely … resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Coordinate out-of-hours on-call support to ensure 24/7 coverage. Manage feedback, analyse root causes More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a fully remote … contract with additional benefits. To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong … managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. More ❯

Service Desk Manager 12-month contract Location: Gloucestershire (5 days on site) Salary: £350 - £400 per day inside IR35 Job Purpose The ICT Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and … request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely … resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Coordinate out-of-hours on-call support to ensure 24/7 coverage. Manage feedback, analyse root causes More ❯

Were looking for a Service Desk Manager to lead our front-line support team and help drive exceptional service delivery across our business. As Service Desk Manager , you'll lead a team of skilled service desk analysts and engineers, ensuring the delivery of timely, effective, and customer-focused support to our … clients. Youll play a critical role in maintaining service excellence, managing SLAs, and driving continuous improvement across our IT support functions. Key Responsibilities: Lead and manage the Service Desk team, including recruitment, training, performance management, and development Act as an escalation point for complex technical or customer issues Monitor performance against SLAs and KPIs; implement service improvements where required Drive a culture of ownership, accountability, and customer-first thinking Work closely with technical teams to ensure effective handovers and resolution of incidents Own the service desk toolset, ensuring effective ticket management and reporting Produce regular service performance reports for internal stakeholders and clients Support ITIL-aligned processes (incident, problem, change) Collaborate with More ❯

office-based (London, Holborn), Monday to Friday. This is a leadership position that will best suit an already established, hands-on and people-oriented professional, with an exceptional customer service ethos and deep understanding of how to drive a 1st class user support experience. You will lead a London-based team of circa 15 UK support engineers and work … closely with our Malaysian operation to ensure consistent 24/7 global support. You will play a pivotal role in upholding Doherty Associates' service excellence, focusing on team development, operational effectiveness, and client satisfaction. Responsibilities Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Conduct regular one-to-one meetings to ensure … staff's wellbeing Ensure effective staff onboarding, probations and performance reviews Train the service desk team on how to deliver outstanding customer experience Perform skills analysis, identifying technical training needs across the team Service Desk Operations Ensure effective and efficient ticket triage, escalation, and resolution Act as a senior escalation point for complex support issues; take More ❯

Service Desk Manager/Technical Team Lead Location:Onsite - Cambridge, UK £58,000 - £66,000 (depending on experience) We are seeking a dynamic and hands-on Service Desk Manager/Technical Team Lead to oversee a high-performing service desk team delivering technical support across a fast-paced, enterprise-grade IT environment. … This is a fully onsite role based in Cambridge , responsible for managing team performance, overseeing escalations, and driving service excellence through process improvement and strong leadership. Key Skills - Lead and mentor a team of 1st to 3rd line engineers, fostering technical development and service excellence Own the incident, request, problem, and escalation management processes, ensuring SLAs and KPIs … are met Act as the final technical escalation point for complex issues across Windows, M365, and network environments Champion ITIL-aligned best practices in service operations Develop performance reports, trend analysis, and service improvement plans Work closely with infrastructure, networking, and cloud teams to ensure end-to-end service continuity Drive adoption of automation, standardisation, and process More ❯

About the Role: The Service Desk Manager oversees the daily operations of the IM&T Service Desk, ensuring timely and efficient resolution of IT incidents and service requests. This includes managing the service desk team, setting performance targets, and improving team productivity and service quality. The role is responsible for maintaining … user satisfaction by ensuring effective first-line resolution, timely communication, and restoration of normal service operations. It also involves overseeing the Service Desk and Desktop Support teams, and managing software, hardware, and access control systems within the organisation. Responsibilities include owning the change management process and ensuring adherence to ITIL principles for release, deployment, and change control. … across the IM&T Leadership Team to ensure robust incident and problem management processes from tier 1 to tier 3. Key Responsibilities: Oversee daily operations of the IM&T Service Desk Manage team performance Monitor system performance Train, coach, and develop staff Communicate during high-severity IT outages Govern the release/change management process Identify and pursue More ❯

Sr. Manager, OTS SD APAC, OTS Service Desk Transform how Amazon's worldwide operations receive IT support by leading our 24/7 Global Service Desk team. Shape the future of IT support for one of the world's largest tech companies while building high-performing teams across multiple regions. About The Role: We're … seeking a forward looking thought leader to establish and lead our OpsTech Solutions Service Desk operations across the Asia Pacific region, with primary focus on India and Japan. This role presents a unique opportunity to build the foundation of our next-generation IT support model from the ground up. As the APAC leader, you'll be responsible for … obsessed culture that delivers exceptional support to Amazon's operations teams. You'll also play a crucial role in our global transformation initiatives, particularly in implementing automation and self-service solutions that scale across regions. This role offers the exciting challenge of balancing regional autonomy with global standardization, requiring strong cultural awareness and the ability to influence across multiple More ❯

hour working week, on-site Monday-Friday working pattern and other benefits Hays Technology are working in partnership with a large public sector organisation to recruit an IT Service Desk Manager on a permanent basis. Our client is modernising the way they deliver technology services and are looking for a confident, customer-focused, technically experienced IT Service Desk Manager to lead a team of 1st and 2nd Line IT Support staff through this next phase of improvement and innovation. This is your opportunity to take ownership of a high-performing team, drive a culture of service excellence, and play a pivotal role in enhancing the IT experience for more than 1,000 colleagues … across this organisation. Key responsibilities include: Coaching and developing a skilled team of Service Desk Analysts and Technical Service Engineers. Acting as the senior point of escalation for complex support queries. Embedding a proactive, data-driven approach to service improvement - monitoring key metrics like ticket volumes, resolution times, and customer satisfaction. Supporting the adoption of automation More ❯

Are you a true leader looking for an opportunity to make a positive impact? Are you an operational and performance-driven individual who can ensure first-class customer service? Want to make your mark in an amazing MSP? This is a brilliant role to lead an exceptional team of support and field engineers in a reputable MSP based in … respected Use metrics and KPIs to assess performance and drive improvements Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Train the service desk team on delivering outstanding customer experience Perform skills analysis and identify technical training needs across the team Act as a senior escalation point for complex support issues … take ownership and drive to resolution Monitor SLAs, optimise KPIs and service metrics to ensure high performance and customer satisfaction Partner with the Malaysian teams to ensure consistent, high-quality global service operations Experience managing a busy service desk in an MSP environment Knowledge of IT service management frameworks (e.g., ITIL) Strong understanding of Microsoft More ❯

Service Desk Manager - £56,000 - Holborn An esteemed educational institution based in the heart of London is currently seeking a Service Desk Managerto join its IT team. This is a permanent, full-time opportunity offering the chance to work in a vibrant and collaborative environment where staff tenure is long and the culture is genuinely … the IT Director and take the lead in managing a team of skilled 1st, 2nd, and 3rd line engineers. You'll be responsible not just for day-to-day service delivery, but also for shaping and embedding ITIL-based processes that elevate the organisation's IT function. Beyond team leadership, you'll have oversight of the organisation's entire More ❯