2 of 2 Service Desk Support Jobs in the North West

We have an excellent opportunity for an IT Service Desk Support Technician based in Warrington. We are seeking a dynamic, passionate and proactive customer-focused individual to join the existing ServiceNow team. The successful Candidate would provide essential L1 technical assistance and support to the workforce end users located across the globe using a ServiceNow ticketing … Tuesday" newsletters, includes "tips & tricks" to bolster end-user productivity ('Did You Know' articles and videos), other BRM initiatives Requires great attention to detail, a real passion for customer service, and a willingness to contribute to a collaborative and positive work environment. Willing to obtain relevant baseline security clearance. Reports directly to the Service Desk Manager. KEY … SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out or escalated to second-level support in a timely and professional manner Resolve as many More ❯

an innovative and supportive work environment where career progression and development are actively encouraged. Due to organisational growth and further expansion, a role has been created for an IT Service Desk Support. Your new role As a passionate and adept individual, your primary responsibility is to manage and execute a range of support tasks. Providing excellent servicing … to both internal and external stakeholders, you will contribute to improving the operations' productivity. Key Responsibilities: Provide 1st and 2nd line support across various systems and services. Resolve incidents and service requests via phone, email, and ITSM platform. Troubleshoot issues in Windows-based software and business-critical applications across warehouse, transport, and office settings. Deploy and maintain IT … hardware including PCs, laptops, mobile devices, printers, and warehouse equipment. Support IT aspects of site openings, closures, and relocations. Communicate effectively with users of all technical levels. Manage and resolve tickets in line with SLAs. Identify trends and contribute to service improvement. Use monitoring tools to proactively detect and escalate issues. Collaborate with other tech teams to ensure More ❯