10 of 10 Service Desk Support Jobs in the North West

Support Engineer/Service Desk Analyst Join a customer-focused IT support team delivering remote and on-site technical support across Microsoft 365, end-user devices and service desk requests. This opportunity suits someone with customer-facing IT support experience, strong troubleshooting … skills and a full driving licence. If you've also worked in the following roles, we'd also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, 2nd Line Support Engineer, Desktop ...

Support Engineer/Service Desk Analyst Join a customer-focused IT support team delivering remote and on-site technical support across Microsoft 365, end-user devices and service desk requests. This opportunity suits someone with customer-facing IT support experience, strong troubleshooting ...

role sits within Canopius' Service Desk team and provides Level 1 and 2 IT support across Canopius offices in the UK, with core hours 08:00–18:00 and some weekend work. The Service Desk Analyst will handle 1st/2nd line requests, log tickets … accurately, and maintain ownership from issue intake to resolution in a hybrid Manchester-based setup. You will support end users on-site and remotely, collaborate with 3rd line teams, and help sustain a 24x7 global coverage model. #J-18808-Ljbffr ...

Alfred H Knight is seeking a Service Desk Support Analyst to join the Group IT Department in Prescot, Liverpool. You will be the first point of contact for colleagues worldwide, triaging incidents and translating technical issues into user-friendly solutions. You will work within a high-performing … Service Delivery team, configuring equipment, supporting bespoke systems, and contributing to knowledge-base documentation. Strong communication and collaboration across global IT teams are essential. #J-18808-Ljbffr ...

PHOENIX Medical Supplies Ltd. in the UK is seeking a 1st Line Technical Support specialist in Runcorn to join the IT service desk during standard hours. You will be the first point of contact, handling incidents, requests and access management within ITIL-guided processes. You will develop … workarounds, update the CMDB, contribute to Continuous Service Improvement, and support platform patching. The role requires strong customer service, problem solving, and knowledge of Windows Server, Active #J-18808-Ljbffr ...

Positive Solutions Limited is seeking a Service Desk Analyst to provide first-line IT support and excellent customer service across the organisation. You will log, diagnose, and resolve incidents, escalate when necessary, and contribute to compliance with ISO 27001 and ISO 9001. Located in Chorley … role emphasizes strong communication, customer-centric service, and teamwork within a growing IT function that supports pharmacies and care homes nationwide. #J-18808-Ljbffr ...

James Fisher and Sons plc is seeking a Service Desk Analyst to provide frontline IT support from Knutsford. You will resolve incidents, log and track tickets, and escalate complex issues while maintaining high customer service standards. You will work within a collaborative IT and Service Management team, gaining exposure to Microsoft 365, endpoint management, identity and cloud technologies and contribute to continuous service improvements. #J-18808-Ljbffr ...

Arts Council England is hiring an Apprentice Service Desk Analyst to join the Digital and Technology team in Manchester. The role offers a 19‐month fixed-term contract, 35 hours per week, and a hybrid working pattern with some on-site days. You will gain hands … support experience, learn to resolve technical issues, and help staff make the most of digital tools and services, while benefiting from generous leave and a final salary pension. #J-18808-Ljbffr ...

Phoenix Medical Supplies Ltd. is seeking a 1st Line Technical Support specialist in Runcorn. You will be the first point of contact for incident management, requests, and access services across UK locations, ensuring SLA targets are met and CMDB data remains accurate. The role requires strong customer service ...

Héroux-Devtek, a leading aerospace manufacturer, is seeking an IT Technician for our Runcorn site. You will provide first-line IT support across hardware, software, network and system issues to keep the production environment running smoothly. The role offers exposure to Microsoft environments, end-user support, asset management ...