Service Desk Support Jobs in the North West

Service Desk Support
England > North West

The median Service Desk Support salary in the North West is £28,000 per year, according to job vacancies posted during the 6 months leading to 9 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
9 May 2025
Same period 2024 Same period 2023
Rank 261 282 294
Rank change year-on-year +21 +12 +22
Permanent jobs requiring a Service Desk Support 18 10 12
As % of all permanent jobs advertised in the North West 0.23% 0.10% 0.15%
As % of the Job Titles category 0.25% 0.11% 0.17%
Number of salaries quoted 9 9 8
10th Percentile - £19,000 -
25th Percentile £24,250 £19,750 £26,250
Median annual salary (50th Percentile) £28,000 £21,000 £28,750
Median % change year-on-year +33.33% -26.96% +15.87%
75th Percentile £35,000 - £32,750
90th Percentile £40,000 £68,600 £36,500
England median annual salary £28,000 £27,500 £30,000
% change year-on-year +1.82% -8.33% +11.11%

All Permanent IT Job Vacancies
North West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 7,191 9,301 6,978
% of permanent jobs with a recognized job title 91.33% 94.61% 89.05%
Number of salaries quoted 4,106 7,150 4,068
10th Percentile £27,500 £27,250 £30,000
25th Percentile £40,620 £36,250 £40,000
Median annual salary (50th Percentile) £50,055 £50,000 £55,000
Median % change year-on-year +0.11% -9.09% +4.76%
75th Percentile £61,250 £65,000 £69,000
90th Percentile £77,500 £78,750 £81,250
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

Service Desk Support
Job Vacancy Trend in the North West

Job postings that featured Service Desk Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Support in the North West

Service Desk Support
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Service Desk Support in the North West.

Salary trend for Service Desk Support in the North West

Service Desk Support
Salary Histogram in the North West

Salary distribution for jobs citing Service Desk Support in the North West over the 6 months to 9 May 2025.

Salary histogram for Service Desk Support in the North West

Service Desk Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Support within the North West region over the 6 months to 9 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +74 11 £28,000 -88.80% 1
Merseyside +48 6 £24,500 +13.95%
Cheshire +22 1 £26,500 +32.50%
Service Desk Support
England

Service Desk Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 9 May 2025, Service Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Service Desk Support in the job title.

1 13 (72.22%) Microsoft
1 13 (72.22%) Microsoft 365
2 11 (61.11%) Windows 10
2 11 (61.11%) Microsoft Office
2 11 (61.11%) Windows
3 9 (50.00%) Problem-Solving
3 9 (50.00%) Customer Service
4 7 (38.89%) Social Skills
4 7 (38.89%) ITIL
5 5 (27.78%) SLA
5 5 (27.78%) Network Monitoring
6 4 (22.22%) ServiceNow
6 4 (22.22%) Finance
6 4 (22.22%) Retail
7 3 (16.67%) Microsoft PowerPoint
7 3 (16.67%) Incident Management
7 3 (16.67%) Degree
7 3 (16.67%) SaaS
7 3 (16.67%) Wireless
7 3 (16.67%) Banking
7 3 (16.67%) Microsoft Excel
7 3 (16.67%) Service Management
7 3 (16.67%) Adobe
7 3 (16.67%) Active Directory
7 3 (16.67%) Microsoft Certification
7 3 (16.67%) ITIL Certification
7 3 (16.67%) Blackberry
7 3 (16.67%) Customer Experience
7 3 (16.67%) iManage
7 3 (16.67%) Intapp

Service Desk Support Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 11 (61.11%) Microsoft Office
2 3 (16.67%) Microsoft Excel
2 3 (16.67%) Microsoft PowerPoint
Cloud Services
1 13 (72.22%) Microsoft 365
2 3 (16.67%) SaaS
Communications & Networking
1 3 (16.67%) Wireless
General
1 7 (38.89%) Social Skills
2 4 (22.22%) Finance
2 4 (22.22%) Retail
3 3 (16.67%) Banking
4 2 (11.11%) Analytical Skills
4 2 (11.11%) Law
4 2 (11.11%) Legal
5 1 (5.56%) Organisational Skills
Miscellaneous
1 3 (16.67%) Blackberry
Operating Systems
1 11 (61.11%) Windows
1 11 (61.11%) Windows 10
Processes & Methodologies
1 9 (50.00%) Customer Service
1 9 (50.00%) Problem-Solving
2 7 (38.89%) ITIL
3 5 (27.78%) Network Monitoring
4 3 (16.67%) Customer Experience
4 3 (16.67%) Incident Management
4 3 (16.67%) Service Management
5 2 (11.11%) ITSM
6 1 (5.56%) Collaborative Culture
6 1 (5.56%) Problem Management
Qualifications
1 3 (16.67%) Degree
1 3 (16.67%) ITIL Certification
1 3 (16.67%) Microsoft Certification
Quality Assurance & Compliance
1 5 (27.78%) SLA
System Software
1 3 (16.67%) Active Directory
Vendors
1 13 (72.22%) Microsoft
2 4 (22.22%) ServiceNow
3 3 (16.67%) Adobe
3 3 (16.67%) iManage
3 3 (16.67%) Intapp