13 of 13 Service Desk Team Leader Jobs

Service Desk Team Leader/IT Support Team Lead who has great team leadership and management skills with strong Google Workspace, Windows Server and Active Directory experience is required to work on a busy Helpdesk onsite at a School in Battersea, South West London. SALARY: £40,000 per annum … on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Leader/IT Support Team Lead who has great team leadership and management skills with strong Google Workspace, Windows Server and Active Directory experience. Working as … collaborative, fair, and inclusive culture. DUTIES Your duties as the Service Desk Team Leader/IT Support Team Lead include: Strategic Team Leadership: Inspire and coach your team to deliver outstanding customer service. You'll set clear KPIs and OLAs, hold regular 1-on-1s, and build More ❯

Service Desk Team Lead/Service Desk Manager – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up! Successful Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI's as well as resource management, handling escalations and want to move into Service Desk Management. As Service Desk Team Lead/Service Desk Manager you should have excellent communication skills to handle stakeholder management/3rd party interaction. If you as a Service Desk Manager/Service Desk Team More ❯

Service Desk Team Lead/Service Desk Manager – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up! Successful Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI’s as well as resource management, handling escalations and want to move into Service Desk Management. As Service Desk Team Lead/Service Desk Manager you should have excellent communication skills to handle stakeholder management/3rd party interaction. If you as a Service Desk Manager/Service Desk Team More ❯

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and … also contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving … results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk More ❯

Service Desk Team Lead/Technical Support Manager Ready to lead a high-performing team on the front lines of cutting-edge technology? We're seeking a dynamic Service Desk Team Lead/Technical Support Manager with a passion for driving results and inspiring others where … OLAs to drive the right outcomes for customers Be a role model - demonstrate what good looks like; instil and promote the right behaviours Be a dynamic, positive and enthusiastic leader, whilst maintaining focus and structure around your work Promote a customer-centric focus, coach your team on the best customer support practices Inspire your team … and core values Build trust and promote an inclusive and fair working environment Instil accountability - ensure urgency and accuracy as well as appropriate focus and engagement Be a visible leader – represent and promote your team at the company stand ups Ensure that your field team is connected with the business – organise regular team More ❯

Service Desk Team Leader When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and … to optimise fleet utilisation and driver performance, to reduce costs and to improve service delivery. As our new Service Desk Team Leader, we are looking for someone to motivate and drive team performance; who are responsible for delivering technical and functional support to our global customer base. We are … looking for an innovative team leader who can join us to challenge to status quo, whilst encouraging and driving a customer first mind-set within the team. This is an exciting opportunity for a customer focused individual, with a technical background and drive to succeed! Are you passionate about effective management of incidents? A great leader More ❯

Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager, Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service … bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement More ❯

Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager … Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service … bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement More ❯

Job Description Team Lead, Service Desk (Europe) Hybrid - Ashford, Belfast or London Sysco are recruiting for a Team Lead, Service Desk to join the Service Desk function within the Information Technology team on a full-time, permanent basis. Reporting to the Manager … Service Desk, this role provides leadership to a team of Level 0/1 Service Desk Associates. You will oversee daily operations, performance adherence, training, metric reporting, and serve as a liaison for special projects and escalations. This position is critical to delivering excellent customer support and continual service … bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Lead daily operations of the Service Desk team, ensuring schedule adherence, service metrics, and individual performance are maintained Analyse team performance to identify areas for coaching, improvement More ❯

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £28k £30k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing … the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of Service Desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills & Experience To succeed in … this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months experience in a similar role. Ideally you will have More ❯

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £28k - £30k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers. You will be managing … the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of Service Desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills & Experience To succeed in … this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months' experience in a similar role. Ideally you will have More ❯

Service Desk Team Leader Up to £40k Farnborough middle is partnered with an IT M anaged Services Provider (MSP/IT Consultancy) based in Farnham to onboard a Service Desk Team Lead! After placing within the business, we know firsthand how well they treat their staff and More ❯

Position Description: Inserso is seeking a Project Manager I level Account Service Desk (ASD) Team Lead to join the team for a rewarding and challenging opportunity at a government customer site in the Washington, DC metro area. The ASD Team Lead provides dedicated support to the Customs and Border Protection … CBP) Technology Service Desk (TSD), Account Service Desk (ASD) for the Automated Commercial Environment (ACE). The ASD Team Lead oversees the 24x7x365 ASD for ACE for over one-hundred thousand active users, including Trade, Participating Government Agency (PGA), and CBP clients, and ensures that support is available for ACE … limited to the following responsibilities • Oversee operation of the ACE Secure Data Portal for centralized on-line access to the ACE system and ensure delivery of PSW-specified service levels for ASD Ticket Processing and Resolution (ASD provides Tier II support for ACE, dealing with trade facilitation, trade compliance and trade enforcement. ACE is the commercial trade processing More ❯