15 of 15 Service Desk Team Leader Jobs in the UK excluding London

Social network you want to login/join with: Are you an experienced IT professional with a passion for service delivery and leadership? We’re looking for a Service Desk Team Lead to oversee daily IT support operations, ensuring exceptional customer service and efficient issue resolution. This role is ideal … for a technically skilled individual with experience in Microsoft and Cisco technologies who also thrives in a leadership position. About the Role You’ll be responsible for managing service desk performance, overseeing escalations, and providing guidance to the support team. You'll work to enhance service quality, streamline operations, and maintain high service level standards. Key Responsibilities Service Management: Ensure all inbound support requests via phone, email, live chat, and ticketing systems are handled within agreed SLAs. Technical Leadership: Provide expert guidance on Microsoft technologies, including Azure, Active Directory, Intune, and Microsoft 365, while also supporting Cisco networking solutions. Incident & Escalation Handling: Take charge of major incidents, coordinating teams More ❯

Social network you want to login/join with: This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's a hybrid position based in Leicester, offering a collaborative environment and the … chance to make a real impact on service delivery standards. Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident & Escalation: Take … and collaborative IT team. Competitive salary and benefits Career development opportunities within a growing business. ITIL knowledge is a plus, but not a requirement. If you're a proactive leader who thrives in a service-driven environment and enjoys getting hands-on with technical challenges, this could be an excellent next step in your career. Interested in More ❯

Job Title: IT Service Desk Team Leader Location: Sheffield, South Yorkshire Salary: £30,000 - £35,000 PLUS 25 Days Holiday (Rising With Service), Vendor Certifications, Private Pension, Private Healthcare, Profit Bonus Scheme, Hybrid Working We are looking for an IT Service Desk Team Leader to join a forward thinking, innovative Managed Service Provider (MSP) in Sheffield. This is a great opportunity for someone with strong technical expertise and leadership skills to manage a team, drive service improvements, and ensure high-quality support for clients. This is a unique opportunity to join a thriving business, where employees are … valued! Responsibilities: Lead and mentor the helpdesk team, ensuring efficient issue resolution Act as an escalation point for complex technical issues Oversee daily operations of the helpdesk and maintain SLAs Provide hands-on technical support both remotely and onsite when required Manage ticketing systems and drive process improvements Assist with onboarding new clients and implementing IT solutions Maintain More ❯

sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an experienced Team Lead to join our rapidly developing Intelligent Service Desk team. This role will be to provide operational leadership, alongside another Team Lead, for 20-30 staff. The primary responsibilities will include managing day-to-day operations, ensuring effective support, and overseeing workload management for multiple Netcompany clients across various business sectors. Strong organizational, planning communication and interpersonal skills are essential. Key responsibilities … Assist with supporting the growth and development of the Intelligent Service Desk team. Qualifications Key Skills/Experience/Qualifications: Minimum 3 years in an IT Service Desk with Shift Supervisor, Team Lead or Junior Manager experience. (or relevant experience as a Team Lead at Senior level within More ❯

sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We are looking for an experienced Team Lead to join our rapidly developing Intelligent Service Desk team. This role will be to provide operational leadership, alongside another Team Lead, for 20-30 staff. The primary responsibilities will include managing day-to-day operations, ensuring effective support, and overseeing workload management for multiple Netcompany clients across various business sectors. Strong organizational, planning communication and interpersonal skills are essential. Key responsibilities … Assist with supporting the growth and development of the Intelligent Service Desk team. Qualifications Key Skills/Experience/Qualifications: Minimum 3 years in an IT Service Desk with Shift Supervisor, Team Lead or Junior Manager experience. (or relevant experience as a Team Lead at Senior level within More ❯

new platform's potential. So, if you want to help shape the future of betting and gaming, then it's to time to join us. Job Purpose The Service Team Lead at Betfred Technology will be responsible for the day-to-day management of the 24 x 7 Service Desk Function for … the Betfred Group, taking ownership of all incidents and service requests and ensuring they are processed in-line with Dept SLA’s and adhering to defined processes. Working closely with wider Tech Ops functions, the Service Desk Team Lead will look to mature existing processes and develop working practices to improve productivity … and performance across IT Service, keeping Business and IT Governance requirements at the forefront. Job Duties Ownership and management of all incidents and service requests and ensure all are handled according to agreed procedures. Analyse service delivery performance to identify actions required to maintain or improve levels of service. Initiate and report on actions More ❯

Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD – HYBRID WORKING Salary up to £35,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working – on-site will be in … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they’re seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Flexible holiday allowance + birthday off Employee recognition A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you’ll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You’ll deliver training, manage the team rota including absences More ❯

be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Searchability BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD – HYBRID WORKING Salary up to £35,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working – on-site will be in … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they’re seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Flexible holiday allowance + birthday off Employee recognition A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you’ll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You’ll deliver training, manage the team rota including absences More ❯

BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD – HYBRID WORKING Salary up to £35,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working – on-site will be in their Sheffield offices Late shift requirements once every 4/5 weeks ABOUT THE CLIENT: Our client is dedicated to providing top-notch internet … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they’re seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Bonus scheme/profit shares Hybrid working Flexible holiday allowance + birthday off Employee recognition … A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you’ll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You’ll deliver training, manage More ❯

Information Technology Service Desk Team Lead Information Technology Service Desk Team … Lead At TR, part of Trifast plc, we are more than fasteners—we are the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations. From Automotive to Smart … Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress. We are looking for a driven and dynamic Global Service Desk Lead to contribute to our continued success on a global scale. The Role The Global Service Desk Lead is responsible for overseeing More ❯

Social network you want to login/join with: Information Technology Service Desk Team Lead, walsall col-narrow-left Client: TR, part of the Trifast plc group Location: walsall, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description … are. At TR, part of Trifast plc, we are more than fasteners—we are the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations. From Automotive to Smart … Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress. We are looking for a driven and dynamic Global Service Desk Lead to contribute to our continued success on a global scale. The Role The Global Service Desk Lead is responsible for overseeing More ❯

Social network you want to login/join with: Information Technology Service Desk Team Lead, birmingham col-narrow-left Client: TR, part of the Trifast plc group Location: birmingham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description … are. At TR, part of Trifast plc, we are more than fasteners—we are the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations. From Automotive to Smart … Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress. We are looking for a driven and dynamic Global Service Desk Lead to contribute to our continued success on a global scale. The Role The Global Service Desk Lead is responsible for overseeing More ❯

Social network you want to login/join with: Service Desk Team Leader, Senior Service Desk Analyst, Office based, Liverpool. PLEASE NOTE: This is not a hybrid role, you will be required to work in the office 5 days a week. My client, a growing name in the retail … area is looking for a Service Desk Team Leader OR a Senior Service Desk Technician/Engineer who is ready to step into a team leader role to assist the Service Desk Manager with the general running of the Service Desk. Key Responsibilities for the Service Desk Team Leader role include; * Assist the Service Desk Manager in supervising the Service Desk staff. * Handle the IT support queue when needed. * Assist the IT Support/Service Desk technicians with incident More ❯

BRAND NEW TEAM LEADER OPPORTUNITY IN SHEFFIELD - HYBRID WORKING Salary up to £35,000 p/a + benefits Dynamic environment working with cutting edge technologies Hybrid working - on-site will be in their Sheffield offices Late shift requirements once every 4/5 weeks ABOUT THE CLIENT: Our client is dedicated to providing top-notch internet … services to their customers. They pride themselves on delivering reliable connectivity and exceptional customer support. As they continue to grow, they're seeking a First-Line Team Leader to help them reach their company ambitions. A GLIMPSE AT THE BENEFITS/CULTURE: Bonus scheme/profit shares Hybrid working Flexible holiday allowance + birthday off Employee recognition … A collaborative and supportive company culture TEAM LEADER ROLE: As a Team Leader, you'll oversee the daily operations of the support desk, ensuring SLAs are met and tickets are handled efficiently while mentoring and managing first-line support technicians to maintain a positive, high-performing environment. You'll deliver training, manage More ❯

Join to apply for the Service Desk Team Lead role at hackajob 19 hours ago Be among the first 25 applicants Join to apply for the Service Desk Team Lead role at hackajob Get AI-powered advice on this job and more exclusive features. hackajob is collaborating with … OneAdvanced to connect them with exceptional tech professionals for this role. Service Desk Team Lead Job Locations UK-York Role Introduction We are looking for a customer obsessed Support Operations Team Lead to drive this culture in our teams and to ensure our customers receive excellent service through the management … of a service desk and client site based operations across one or more customer contracts. The successful candidate will maintain a focus on Continual Service Improvement by ensuring development of people within their team in both skillset and attributes that encompass the Advanced core values along with identifying opportunities for service More ❯