17 of 17 Service Management Jobs in Birmingham

a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning my mentoring junior team members. You will be a Service Owner for several services including Azure and Devops. A typical day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and … implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents or investigations Liaising cross functionally, both externally and internally Presenting and reporting in person and virtually and curating communication to key stakeholders This … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our More ❯

We are seeking a skilled and experienced ITSM Specialist to lead the consolidation of two IT Service Management (ITSM) platform instances into a single, unified solution. The ideal candidate will have hands-on experience with Freshservice or similar tools (e.g., ServiceNow, Jira Service Management) and a strong background in ITIL practices, data migration, system configuration, and … execute safe, accurate data migration, ensuring data integrity, record mapping, deduplication, and historical continuity. Process Harmonisation: Align ITSM processes across the two organisations (incident, change, problem, asset, and request management) to a standardised model based on ITIL best practices. Testing & Validation: Conduct system testing, UAT (User Acceptance Testing), and end-to-end validation to ensure system readiness and stakeholder … performance monitoring, issue resolution, and user feedback incorporation. Required Skills & Experience: * Strong ITSM system administration, configuration, and support experience* Proven experience merging or migrating ITSM systems (Freshservice, ServiceNow, Jira Service Management, or similar).* Deep understanding of ITIL v3 or v4 principles and their application in real-world service management scenarios.* Strong knowledge of ticketing workflows More ❯

your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery/Service Management. Communication Skills: You've got More ❯

Service Architect - Public Sector £500-£550 Outside IR35 Hybrid Working - 1-2 days on site a week The Service Architect will be responsible for designing and documenting service architecture and processes that aligns with business objectives. The Service Architect will be required to work closely with the M365 Project Manager, Technical Architect, service delivery teams … and the wider stakeholder community. The Service Architect will ensure the new service model supports not only the new M365 services but the continuation of service for existing technologies within the estate. Key responsibilities To be responsible for the development and documentation of the ICT Service Strategy and associated service model roadmaps. Creation of Service Architectures that maximises the efficiency of all support scenarios whilst minimising the costs for Service Delivery To ensure that the ICT service architecture meets all the relevant industry/national standards and demonstrates consistency of design across all ICT related programmes and projects. To design all functional and technical aspects of a service for business change More ❯

Program, Project & Service Mgmt Team Lead/Consultant Mid-Level Full time Senior Operations Manager Location: Birmingham (Hybrid) We're looking for a proactive Senior Operations Manager to join our Accenture Jaguar Land Rover (JLR) Operations Team . This role is critical in leading the delivery of nameplate reveal content and managing Stage Gate timings for full end-to … Monitor and manage key milestones, timelines, and deliverables across the full launch lifecycle. Ensure all inputs are aligned and deadlines are met by working closely with Accenture teams (Account Management, Project Management, Production). Escalate risks to delivery early, with proposed mitigations, to avoid impact on timelines or quality. Client & Stakeholder Management Serve as the primary contact … not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our More ❯

Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to … agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to … day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi More ❯

leader in partnering with companies to transform and manage their business by harnessing the power of technology. You will be involved in all technical aspects of the implementation of Service Management, Service Integration, and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that you have a thorough knowledge of … of pre-employmentchecks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Core involvement in the technical implementation of ServiceNow using Service Management practices based on Capgemini and Industry standards. Co-Design and develop new ServiceNow Applications … GB Posted on 16 May 2025 Experience level Experienced Professionals Contract type Permanent Location Birmingham, London, Manchester, Woking Business unit Cloud Infrastructure Services Brand Capgemini Professional communities Cloud Infrastructure Management When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where More ❯

metrics and ensuring plans are in place to achieve them. Managing profitability, forecasting, and reporting project variables. Adding value to clients by proactively managing expectations and addressing issues. Team Management Motivating and developing teams, setting clear goals, and providing regular feedback. Ensuring team members have learning objectives and onboarding support. Building collaborative relationships with clients and stakeholders. Governance Developing … Health, or Government. Broad technology experience and understanding of software engineering practices. Strong governance, commercial awareness, and communication skills. AI Engagement Manager At least 2 years in software project management within a consulting or IT services environment. Experience managing full project lifecycles, from opportunity to service management. Excellent customer focus, negotiation, and communication skills. Ability to manage distributed … teams and identify new business opportunities. Desirable skills Experience in user research, analytics, and digital delivery. Proven track record of securing follow-on business. Relevant project management certifications. Join us Be part of our story. We embrace diversity and are committed to an inclusive environment. We welcome candidates from all backgrounds and are happy to accommodate your needs during More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously develop More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience and recent proven track record … of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs More ❯

on Lead Application Support professionalis sought to support and enhance enterprise applications within a large, complex IT environment. Youll take a lead role in application support, incident and problem management, integrations, and upgradeswith a focus on service quality, user experience, and technical resilience. This role is ideal for someone with experience in system support, implementations, and release processes … who brings strong technical capabilities and excellent stakeholder communication skills. Key Responsibilities Maintain and improve application support processes, SLAs, and service levels. Manage incidents, investigate root causes, and coordinate effective resolutions. Drive system upgrades, migrations, and other technical debt projects. Coordinate testing and release activities across platforms. Provide second/third-line support across multiple enterprise applications. Assess and … implement change requests in alignment with service management principles. Support data governance, service design, and compliance processes. Engage with cross-functional teams and end users to ensure positive service delivery. Experience & Skills Required Proven application support experience, ideally within complex enterprise environments. Strong working knowledge of Linux, Python, XML (Perl, HTML, CSS, VBScript, JavaScript a plus More ❯

values of ambition, caring commitment and agility bound to a strong engineering base of technical competence. Position: Reporting to the Operations Manager with responsibility for the day to day management of the Support teams you will provide a consistently high level of support to the business and all clients in line with the defined service level agreements. You … cohesive working environment, where all employees should be prepared to help and assist with the work of teams other than their own, to ensure the best and most efficient service is provided to our customers. This culture enables opportunities for learning and development which should be embraced. Flexibility will be required to work additional and varied hours when needed … and to stay away from home on occasion, with prior notice provided. Job Responsibilities: Strive to achieve defined customer service levels and SLA's, through delivery of effective management of the Customer Support function Track and evaluate service demands and resource patterns to maximise performance Monitor feedback and perform root cause analysis on recurring issues Build relationships More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Security Service Manager Function: Cyber Security Unit: Networks Location: Snowhill, Birmingham, United Kingdom Salary: Competitive with Great Benefits The role holder will own the complete security service management of a security sub domain by maximising the potential of the … security capabilities within that, which form our overall security architecture. The role will include making sure security service management is documented clearly and able to communicate our position for each security domain capability. This will ensure that we are actively pre-empting trends to help shape our future direction by continuously driving improvement to get the very best … products and services that we provide. The role will provide analytics and insights to drive the right decisions in both short and long term scenarios by utilising expert security service management knowledge. This is a great opportunity to be part of a dedicated security architecture team that own, drive and shape security strategies today and into the future. More ❯

Job Description: Job Title Technical Author (Audit) Location Birmingham Corporate Title Assistant Vice President As a member the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team you will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and external/regulatory findings. … You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. You will be responsible for owning and managing all aspects of the documentation's production throughout its lifecycle. What we'll offer you Hybrid Working … scheme and Gym benefits The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year Your key responsibilities Working in close collaboration with IT service management process owners and SMEs to create robust documentation to support the timely closure of internal and external audit findings Determining the full list of artifacts required to More ❯

in March 2023 when we received our first investment, we’re now a rocket ship and would like you to join (and fuel) that journey! A leading player in service management software, Joblogic provides field service businesses (i.e, HVACR, Plumbing & Heating and Electrical Contracting and Maintenance) across the world an all-in-one management SaaS solution … documentation for each partner: Overview, audience, goals Stakeholders and contacts Commercial structure Deliverables, KPIs, and compliance considerations Develop and maintain a repeatable onboarding and communications template 2. Marketing Launch Management Manage end-to-end go-to-market timelines Coordinate the creation and approval of launch assets with the Content and Brand team, including: Blog articles Social media content Email … impact and raise awareness across internal and external channels Skills & Experience Required Experience in a coordination, marketing, or partnerships role (preferably within SaaS or B2B) Strong project and campaign management skills Excellent communication skills, both written and verbal Proven ability to manage multiple projects and stakeholders Confident working cross-functionally and externally Experience with SharePoint, Asana, and HubSpot Familiarity More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts and equipment. Tell me more, tell me more Our client More ❯

innovative company Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Business Systems Team The Business Systems Team areresponsible for the design, delivery, and management of these key business applications. In support we work in conjunction with an ever-increasing number of Vendors, Partners and Softcat Stakeholders. Success. The Softcat Way. At Softcat we … of technology to the next level. You will be developing across a range of database, middleware and web solutions that underpin critical areas such as Sales, Finance, Operations and Service Management. Working closely with our Architecture/Design team you will ensure that development work is completed in line with the core principles outlined in our IT Strategy and … Release Management Processes Supporting the Solution Architects by inputting into the solution design process Working closely with Business Analysts, Testers and other stakeholders during the development life cycle Developing a range of solutions across our web application, database, and middleware estate Joining daily stand ups and sprint planning/review sessions Testing - unit testing and peer review We'd More ❯