14 of 14 Service Management Jobs in the City of London

ITSM Analyst - London - Service Management or IT Operations - 1 day a week on site. We're looking for 3 x ITSM Analysts who are confident working across both data and operational environments. You'll be a strong fit or this role if you have: At least two years … experience working in or alongside Service Desk, Service Management, or IT Operations teams. Practical knowledge of ITSM processes, including Incident, Problem, Change, Request Fulfilment, and Asset or Configuration Management. Strong analytical skills, with confidence using reporting tools, spreadsheets, or BI platforms. Clear communication skills, able to explain ...

infrastructure and technical support. Technical Support Engineer/1st/2nd Line Support Engineer Key Responsibilities: * Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA) * Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements … current incident and service request processes * Management of difficult situations with the business in a timely fashion, communicating in a clear and effective manner * A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management ...

Operational Engagement Lead (Service Delivery) Salary: up to £115,000 + 15% bonus Location: Remote with 1–2 days per week in Birmingham The Opportunity We're supporting a leading technology-enabled services organisation in the search for an experienced Operational Engagement Lead to take ownership of a strategically … critical client relationship. This is a senior operational leadership role, sitting above day-to-day service management. You'll bring together service desk, service management, suppliers, and delivery partners into a single, joined-up operation — ensuring the service feels intentional, controlled and credible ...

Manager to join our London based law firm on a permanent basis. Major Incident Manager/Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing … effectively communicate with people across all levels of IT management. * Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive ...

ITSM Analyst - London - Service Management or IT Operations - 1 day a week on site. We're looking for 3 x ITSM Analysts who are confident working across both data and operational environments. You'll be a strong fit or this role if you have: At least two years … experience working in or alongside Service Desk, Service Management, or IT Operations teams click apply for full job details ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

their clients and leading their hosting and web application support team. You will be hands-on managing the day-to-day support, setting service levels, and making sure their platforms are always available, secure, and maintained. Experience Needed - Experience in managing hosting environments, website maintenance, and web application support … maintenance (e.g. AWS, Linux Servers) Knowledge of web tech (Databases, APl's) and Website CMS's (Drupal, WordPress) Understanding of the ITIL framework or service management methodology Experience in incident management, including owning the response process for urgent issues and ensuring root cause analysis is performed ...

deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will also assist in mentoring and supporting more junior team members – you need solid experience … multiple platforms Maintain accurate ticketing and technical documentation Work closely with Support Desk Manager and other team members Identify and contribute to process and service improvements Technical Environment Strong experience is expected in Apple-centric environments , alongside exposure to: macOS, iOS, Apple Business Manager Windows, Windows Server, Active Directory ...

clear governance is required to control how this data is accessed, shared, modified, and transferred. This role is suited to a senior project or service manager with strong regulatory awareness and experience operating in complex delivery environments. You must be comfortable owning governance, making decisions, and working across disciplines. … Supply Chain to resolve issues pragmatically Represent governance interests in audits, assurance activities, and programme forums Drive continuous improvement of tools, workflows, and service models Enable secure, traceable data exchange between related programmes and third parties Knowledge, Skills, Qualifications & Experience Essential - Experience working in the nuclear sector ...

chat. You will be responsible for diagnosing, triaging, and resolving a wide range of hardware and software issues. This role involves user onboarding, asset management, event and infrastructure support - ensuring our workforce remains productive and connected. Key Responsibilities Technical Support & Incident Management Global Support: Provide front-line support … global customers via calls and chat, adhering to Service Management principles. Triage & Resolution: Diagnose, assess, and triage incidents. Identify problems in computer systems and provide technical solutions with a goal of 90% First Call Resolution. Troubleshooting: Expertly troubleshoot OS issues (BSOD, App Crashing, Performance tuning), VPN connectivity ...

improvement Contribute to application roadmaps and planning Deliver user training where required Essential Experience Proven experience in application support (L2/L3) Experience with service management systems and processes Strong knowledge of configuration management, patching, and application security Experience in a customer-facing IT support role Ability … manage multiple priorities and work independently Strong communication and stakeholder management skills Knowledge of UK Higher Education systems and processes Understanding of UK GDPR/data protection Desirable Experience working in Higher Education Familiarity with agile delivery ITIL or relevant application certifications Attributes Highly organised and solutions-focused Able ...

important as technical capability. Hybrid working: 2 days per week on-site. What they’re looking for Strong experience in IT governance, IT service management or technology risk within financial services or another highly regulated environment Solid understanding of ITIL practices (Incident, Change, Problem, Request, Asset Management ...

Responsibilities * Provide 1st and 2nd line support for smart building systems, integrations, and data platforms. * Monitor data flows and system performance, ensuring uptime and service levels are met. * Triage, resolve, and escalate support tickets, coordinating with third-party vendors where required. * Oversee smart system support and maintenance contracts, working … with internal architecture and digital teams. * Support data recovery, reconciliation, and integration into enterprise platforms. * Participate in project, service delivery, and change control forums. * Work alongside field engineering teams to support on-site issues and wider network initiatives. * Identify opportunities to automate, improve processes, and enhance system resilience. * Maintain ...

Infrastructure Manager to join the team in London on a permanent basis. Reporting into the Head of IT Infrastructure, the role will take line management responsibility for a 24/7 infrastructure operations team of 9 engineers. Working closely with the Infrastructure Engineering team you will ensure operational excellence … continuous improvement of service across the firms infrastructure estate and across all offices globally. Key responsibilities: - Lead the 24/7 operational support function, providing strategic oversight of the firm's IT systems. - Deliver the operational elements of the IT roadmap, embedding continual improvement, managing performance, budgets, and expenditure ...