20 of 20 Service Management Jobs in the City of London

genetic data and AI to predict disease risk and advance precision healthcare. As a Senior Business Analyst , you will support the implementation of Jira Service Management, ensuring workflows, processes and integrations are successfully delivered within a live operational environment. This is a 6-month contract-based role offering … benefits. You will be responsible for: Working closely with technical teams, implementation specialists and business stakeholders to deliver Jira Service Management solutions. Leading Business Analysis activities throughout the implementation phase, including workflow design, process documentation and delivery support. Supporting the transition of an Access Governance function onto Jira ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment … help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital ...

seeking an experienced BMC Helix Solution Architect to join a large-scale enterprise transformation programme. You'll play a key role in modernising IT service management by designing and implementing scalable, automated service management solutions that support critical business operations. Working within a complex enterprise environment … help deliver resilient, cloud-enabled service management capabilities, improve operational efficiency, and drive automation across infrastructure and business services. Key Responsibilities Design and architect BMC Helix solutions aligned to business and service management requirements. Lead the implementation and integration of BMC Helix ITSM, CMDB, Discovery, Digital ...

products that enable business growth, customer experience improvement, operational efficiency, and regulatory compliance. Leading the full technology lifecycle including product engineering, platforms, cloud, architecture, service management, IT operations, service desk and workplace technology , ensuring services are secure, resilient, cost-effective, and designed around customer and colleague experience. … embedded AI capabilities to ensure resilient and scalable production operations. Reduce time-to-market while improving quality, stability, and performance. Technology Operations & Service Management Own the full IT Service Management (ITSM) operating model including: Service Desk and end-user support Incident, problem, change and release ...

rare opportunity to lead Technology Resilience and Production Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business. You'll sit within the senior leadership team, own a multi … genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre of Excellence platform, delivering high ...

diverse businesses. Job Description Builds and leads a high‐performing, globally aligned deskside organization that delivers exceptional end‐user support. Aligns ITIL‐based service management practices with regional operations to ensure global consistency, accountability and measurable service excellence, while integrating service delivery with enterprise ITSM processes. … Responsibilities Global Leadership & Service Culture: Define and implement a global deskside operating model with clear accountability; foster partnerships with service owners and regional teams and lead regional alignment reviews. Enablement, Capability & Readiness: Deliver global enablement and training for deskside teams including onboarding and ITIL education; promote knowledge management ...

sales Director is a senior leadership role responsible for the development, governance, and ongoing evolution of the organisation's service and technology portfolio. Reporting to the Chief Operating Officer, the role ensures that the organisation's portfolio of services and solutions is clearly defined, aligned with strategic priorities … effectively positioned to support sales engagement and end-to-end operational delivery. The Pre-sales Director provides leadership across both Portfolio Management and Pre-Sales functions, ensuring customer requirements are translated into robust, commercially viable solutions and that services are developed with clear operational frameworks. The role works cross ...

Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk … Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk ...

operations through intelligent observability, event correlation, anomaly detection, predictive insights, and automation. They partner with AIOps vendors, IT Operations, infrastructure, platform engineering, SRE, service management, and application teams to reduce operational noise, improve service reliability, and accelerate incident response across a complex enterprise environment. Responsibilities Execute … model, and adoption plan across the organization. Build scalable observability and automation capabilities and lead cross‐functional teams to improve reliability, operational efficiency, and service outcomes. Execute the enterprise AIOps roadmap, aligning delivery plans and priorities with reliability goals, operational maturity, and business outcomes. Lead cross‐functional collaboration across ...

Wharf & 1 day WFH Need to have construction experience Main Responsibilities Act as the primary contact for the IT Department regarding EUC asset lifecycle management - covering provisioning, deployment, maintenance, recycling, redeployment and retirement of laptops, tablets and mobile phones. Complete the physical device lifecycle: provision new hardware, securely wipe … redeploy refurbished assets to maximise value and minimise waste. Receive, log and manage to resolution EUC-related incidents and requests within the IT Service Management platform. Maintain and update the asset management database, ensuring accurate tracking of all changes and lifecycle stages. JML Process Management: Oversee ...

ITAM Architect (IT Asset Management (ITAM) Architect) 2 months with possible extentions Remote £580 per day Role Purpose The ITAM Architect is responsible for defining, designing, and governing the enterprise IT Asset Management strategy, architecture, processes, and tooling. The role ensures effective management of hardware, software, cloud … efficiency, and business transformation initiatives. The ITAM Architect serves as the technical authority for ITAM solutions and works closely with Infrastructure, Security, Procurement, Finance, Service Management, and Technology teams to establish a sustainable and scalable asset management capability. The role commonly includes responsibility for ServiceNow ...

senior accountability for the consolidation of a Top Secret (TS) digital workplace, bringing desktop and deskside services from four agencies into a single, secure service model under a new contract. Working from bid stage through mobilisation and delivery, you will define the approach to integration and transition and oversee … delivery of a complex, multi‐agency programme spanning technology, service operations, security, and adoption. The role focuses on stabilising, integrating, and optimising services while navigating differing security requirements, organisational cultures, and legacy environments through strong governance and assured execution. Key Responsibilities Own the transition and transformation approach, including roadmap ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback ...

consistently professional demeanor. The End User Computing team at ICE provides technical support to ICE employees, in addition to being involved in the management of technology systems that include desktop support, remote access, process automation, purchasing and conference room support. The EUC Manager will oversee the management … computing and working closely with local business partners to address their needs by delivering superior technology. The EUC Manager provides leadership in driving continuous service and process improvements and has primary ownership of end user experience in the office locations they support. Responsibilities Recruit, mentor, and motivate a team ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

effective support.Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform.Ensure all upgrades and changes to production systems follow the TPICAP process … aspects of the production environment.Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible.Complete the transformation from legacy to VFC recording systems ...

continuous improvement of AV services across the organisation. This is an excellent opportunity for someone who enjoys combining technical problem-solving with exceptional customer service in a fast-paced corporate environment. Desirable Skills This role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance … troubleshooting. The specialist will also provide strategic consultancy on technology roadmaps and system integration, working to minimise downtime and implement process automation for efficient service management. Exceptional communication and customer service skills are paramount to understand and anticipate the sophisticated requirements of a professional services environment, enabling seamless ...

taking a strategic view of where the function is now and where it needs to go. You'll manage the SOC team, own incident management, and make sure resources are deployed effectively. You'll also drive the security monitoring, threat intelligence and vendor relationships that keep the organisation protected. … will need proven experience in the following: SOC management, including leading and developing a team Strategic resource planning and deployment Incident management processes Delivering effective security monitoring capability Threat intelligence and assessment Operating cyber security tools and solutions Managing relationships with external vendors and MSSPs The following would ...

support, providing face-to-face, telephone, email, and remote assistance to users across the firm. Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate. Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology. Support Microsoft Windows, Microsoft … Active Directory, Microsoft Entra ID, legal applications, and document management systems. Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise ...

Solution Architect to join a large enterprise transformation. You will design and implement scalable BMC Helix ITSM/CMDB, driving automation and cloud-enabled service management. In a hybrid Paddington, London environment, you will collaborate with infrastructure, cloud, and business teams to deliver architecture documentation and governance. #J ...