16 of 16 Service Management Jobs in the City of London

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will More ❯

world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite Service Delivery … Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation change in existing account … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop and More ❯

duties and responsibilities: Perform 1st and 2nd tier troubleshooting of bespoke business insurance systems. Diagnose, troubleshoot, and resolve incidents from internal users of business applications within defined processes and service standards. Provide vital operational support to geographically dispersed insurance production teams. Build relationships with employees by establishing trust and being an advocate for the employee. Log and manage end … user incidents in the Service Management System, ServiceNow. Escalate incidents requiring further troubleshooting or elevated privileges. Follow up with employees regarding the resolution of incidents. Monitor and manage the overall integrity of the data within insurance systems. Author knowledge articles for reference by employees and the support team. Provide after-hours "on-call" support to employees during assigned … 1st and 2nd line business systems support within an Insurance organisation. Proven ability to learn and use Insurance software business systems. Experience of using ServiceNow or a similar IT service management platform. Working knowledge of Microsoft Office technologies. Strong customer service skills with the ability to be positive and supportive in phone conversations with employees and via More ❯

platform systems, database, anti-virus systems with all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and … IT specifications related to AS400 systems, x86 platform systems, database, SAN, tape backup, anti-virus systems, IT rooms with all supporting facilities and online devices Propose implementation procedures to Management according to Head Office’s policies and IT Centre’s requirements Assess systems, IT rooms and IT devices security risk, proposing security risk control solutions and being responsible for … is preferred Experience in system administration (e.g. Windows Server, Linux) Experience in virtual technology products (e.g. VMware, Hyper-V) Experience in IT room and device administration Experience in project management Knowledge of principles of Information Technology Knowledge of database operations and management Knowledge of Information Security, Cyber Security and GDPR Good problem solving skills Team player Excellent English More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service … delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service for … a Salesforce-native SaaS platform Manage the configuration and deployment of Salesforce changes across environments Work closely with technical teams on customisations and integrations Lead incident, problem, and change management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service More ❯

Manager and working closely with other internal ITS teams, the Network support engineer will provide internal technical consultancy and oversight for all UK network services outsourced to a network Service Provider (NSP – currently British Telecom). This role demands a strong technical background, coupled with a holistic ITIL Service based mentality and experience managing Service Providers. The … will act as mentor to inexperienced team members Accountable for end-to-end administration of Network, F5 and Forescout technologies Responsible to manage end to end process of firewall management/administration Configuring and troubleshooting issues related to Cisco switches (Nexus) and routers (ASR/ISR) Configuring and maintaining F5 load balancers and troubleshooting F5 related issues Work closely … with technology services teams and put-up action plan for firewall OS/patch upgrades, rebuild etc. Service request fulfillment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.) Providing technical network infrastructure assistance and guidance to business relationship managers, project managers, infrastructure managers and other technical and non-technical staff Work More ❯

We’re partnered with a boutique network solutions provider working with leading finance organisations across the UK. They are looking for a Service Manager to take ownership of service delivery and performance. Acting as the main point of contact for customers and vendors, you’ll ensure services are reliable, efficient, and meet agreed SLAs – while driving continuous improvement … across the business. What you’ll be doing: Managing SLAs to ensure performance targets are met. Acting as the key liaison between customers, vendors, and internal teams. Leading service reviews, handling escalations, and resolving issues quickly. Tracking and reporting on service performance for senior leadership. Managing vendor relationships and driving service quality improvements. What you’ll bring … 3+ years’ experience in service management or telecom service delivery. Strong knowledge of enterprise telecom services and vendor management. Proven experience managing SLAs, service reviews, and escalations . Excellent stakeholder management and communication skills. If you’re looking for an opportunity to make a real impact within a growing provider, apply now . More ❯

Manager will be responsible for ensuring that IT projects are completed on time, within scope, and within budget. This position requires strong leadership skills, a deep understanding of project management methodologies, and a passion for delivering high-quality IT solutions. Key Responsibilities: Project Delivery : Lead and manage the end-to-end delivery of SAAS IT projects, ensuring alignment with … business objectives, timelines, and budgets. Stakeholder Management : Engage with stakeholders at all levels to understand business needs, define project requirements, and set clear expectations. Resource Allocation & Planning : Collaborate with cross-functional teams (developers, analysts, testers) to ensure the proper allocation of resources and skills for successful project execution. Risk Management : Identify, assess, and mitigate risks and issues throughout … Development : Lead, mentor, and support the project team, ensuring a high level of motivation, productivity, and professional development. Key Skills & Qualifications: Experience : 8+ years of experience in IT project management or delivery management. Proven track record of managing large-scale IT projects from initiation to successful completion. Enterprise SAAS implementation. Experience with both Agile and Waterfall project management More ❯

so; we now employ more than one hundred staff in our UK, Cape Town and Manila offices. OryxAligns business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services Provider in an evolving market … are competitive, compelling, de-risked and aligned with client expectations. You will collaborate closely with various internal stakeholders to drive the bidding process while employing your expertise in project management and proposal strategy. Key Responsibilities Lead the end-to-end bid management process including the planning, preparation, and submission of proposals to clients for opportunities in construction, commercial … and tender submissions. The successful candidate must have knowledge of industry standards relevant regulations and compliance in IT and construction. As a Bid Manager you will have strong project management skills, excellent written and verbal communication skills with the ability to negotiate and secure favourable terms and conditions with clients and suppliers. Experience and expertise Essential: Proven experience in More ❯

IT company is currently recruiting an IT Project Manager to work in their London office. You will be responsible for supporting Japanese clients with IT infrastructure operations and project management, ensuring a stable and secure IT environment. The ideal candidate will have experience in managing IT infrastructures, project management skills, and strong communication abilities. Understanding of Japanese culture … both English and Japanese, depending on the stakeholders Examples of tasks (these are just examples and not limited to the following): - Coordination with clients and partner companies (proposals, project management, etc.) for network construction and closure projects associated with the establishment or closure of client bases in the EMEA region - Coordination with the client's headquarters in Japan (and … in a dynamic environment Demonstrated success in managing multiple projects and operational tasks simultaneously Strong working knowledge of Microsoft Office applications Solid understanding of the IT project lifecycle and service management best practices At least 5 years’ experience in IT infrastructure operations and/or project management roles PRINCE2 Practitioner or similar project management certification (e.g. More ❯

ServiceNow Lead Solution Architect to take ownership of designing and delivering innovative, high-quality solutions. Youll be responsible for overseeing the deployment, optimisation, and ongoing improvement of the ServiceNow Service Management platform, ensuring it effectively supports both internal teams and external clients. This position requires strong technical leadership guiding, coaching, and developing a skilled team while ensuring platform … and aligned with organisational goals. Youll play a key role in assessing new requirements, driving ITSM and ITOM initiatives, and applying automation, integration, and best-practice frameworks to improve service quality and operational efficiency. Key Responsibilities Work with stakeholders to define needs and translate them into practical solution designs. Provide technical direction to delivery teams to ensure architectural integrity. … meet deadlines. Current awareness of technology market trends. Eligibility for SC clearance. Desirable ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). PRINCE2, PMP, or similar project management certification. Familiarity with Agile, Scrum, or similar delivery frameworks. More ❯

to join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform scalability … of Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Flow Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. Service Catalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯

IT queries, you will deliver technical assistance across various channels including in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with … device connectivity, printing, software access, and general IT enquiries Monitor, prioritise, and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise … systems and software Support university events such as exams, enrolment, and registration Ensure compliance with IT and Health & Safety policies, including risk assessments Participate in process improvement initiatives and service reviews More ❯

copiers, IP telephony, mobile devices, and general hardware/software problems. Support business applications using defined SOPs and escalate when needed. Track and manage tickets using the internal IT service management platform. Collaborate with senior IT teams to improve processes and share knowledge. Participate in documentation, process enhancement, and urgent support efforts. What You'll Bring 3+ years More ❯

Immediate We're looking for an experienced Contract Manager to lead a major technology outsourcing programme. You'll drive the procurement, supplier selection, and contractual negotiations with leading managed service providers (MSPs), ensuring the right commercial and operational outcomes are secured for the organisation. About the Organisation Our client is a leading global consultancy specialising in delivering complex change … most recognised institutions. Key Responsibilities Manage the full contract lifecycle - from RFP and supplier evaluation through to contract signature. Lead commercial and contractual negotiations with global MSPs, embedding clear service levels and delivery commitments. Align contractual frameworks with transition plans and operational service management needs. Work closely with transition leaders to ensure smooth MSP-to-MSP or More ❯

change to look to ways in which the AV support strategy can be improved.Initially leading a team of 2 AV support professionals, the role will focus on team and service management although there will still be a small requirement for you to be hands-on.Our client is proud of the service it offers to both users and More ❯