3 of 3 Service Management Jobs in Midlothian

Service Desk Manager, you’ll lead our small team of IT Support Analysts and make sure colleagues receive responsive, reliable and customer-focused support. You’ll oversee incidents, requests and production support, acting as the main escalation point for critical issues while remaining hands-on with … business systems, including Microsoft 365 and Dynamics 365, and work closely with colleagues, business stakeholders and external IT partners to meet agreed service levels. You’ll also use service insight, automation and the Halo ITSM platform to improve processes, strengthen service reliability and create an excellent colleague ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

with Network ROI! Are you passionate about technology and enjoy helping people solve problems? Network ROI is looking for a motivated and enthusiastic IT Service Desk Engineer Apprentice to join their growing team. This is an exciting opportunity to gain real-world experience in a fast-paced IT support … Apprenticeship with QA. You'll receive comprehensive training, hands-on experience, and support from experienced IT professionals as you develop the technical and customer service skills needed for a successful career in technology. As your confidence and knowledge grow, you'll take increasing ownership of customer support requests ...