16 of 16 Service Management Jobs in Midlothian

pivotal role in developing and maturing the enterprise CMDB capability, ensuring it delivers accurate, trusted, and actionable insights that support operational excellence, risk management, service delivery, and strategic decision-making.You'll work with senior stakeholders across Change, Incident, Problem, Asset, Risk, Security, Architecture, and Service Management … loveThis role is ideal for someone who enjoys combining strategic thinking with operational delivery and wants to be recognised as a leader in Configuration Management and ServiceNow best practice. You'll have the opportunity to build a lasting capability, drive meaningful change, and help shape the future of service ...

customers and businesses. Our digital services and technology platforms enable the effective collection of revenues that fund public services across the UK.As a Service Manager, you will play a key role in ensuring that digital services remain secure, resilient, user-focused and aligned to business objectives. You will work … live services, helping ensure they meet customer needs and performance expectationsJob descriptionThis is an exciting opportunity to join HMRC CDIO Business Tax as a Service Manager, responsible for the live operation, performance, and continuous improvement of digital services.Working in a multi-disciplinary environment, you will collaborate with Product Managers ...

make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityAs a Consultant/Senior Service Transformation Consultant within Deloitte Digital, you will be at the heart of transformation, working with outstanding talent to innovate and create exceptional customer experiences. … will support the design and delivery of end-to-end service transformation, always with the customer at the core of our solutions.Examples of the types of work you will deliver are listed below and you should have relevant experience in more than one of the service specific areas ...

trust and credibility with engineering leaders by aligning to DevOps culture and team ownership, and by explicitly avoiding the reintroduction of heavyweight, ticket driven service management. Modernise change management (CI/CD and SRE aligned) Reframe change management as change enablement: lightweight automated, peer reviewed change aligned … baseline, and track change SLOs and KPIs, drawing on DORA metrics (deployment frequency, lead time for changes, change failure rate, and time to restore service) and SRE constructs (SLIs, SLOs, and error budgets). Use this data to drive continual improvement of delivery flow and stability across teams ...

retain Tech talent.Service & Products Effectiveness: We transform the ‘back office’ technology operations to enable the transition to product ways of working, next gen service management and DevOps.IT M&A: We provide full lifecycle support from solution design and transformation strategy through to cutover and transition for Mergers, Divestments … Demonstrate proven experience around the creation, delivery & leadership of IT and Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding ...

ability to foster relationships across the firm as well as with our clients.Essential experienceDepending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD … fast paced, challenging, and varied environmentStrong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity.Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enablerDeveloped presentation skills, with ability to be articulate and explain complex technical solutions across ...

Title: Service Desk Analyst Job Description An exciting opportunity for a Service Desk Analyst to join a Technology team on a contract basis, initially until December 2026, with the potential for extension. This role is ideal for junior IT professionals or early-career Service Desk Analysts looking … gain experience within a large enterprise environment. The position involves providing first-line IT support to colleagues across the business, resolving technical issues and service requests, and delivering high levels of customer service. Attendance in the Edinburgh office is required approximately 50% of the time. Responsibilities ...

implementing, maintaining and improving infrastructure services in line with Group standards, policies and architectural principles.Ensuring systems remain secure, available, resilient and performant, meeting agreed service levels and operational objectives.Supporting infrastructure projects, platform upgrades and technology refresh activities from planning through to implementation.Investigating and resolving complex incidents and problems, identifying … products.Experience supporting large-scale, business-critical production environments.Strong diagnostic and problem-solving skills with experience managing complex technical incidents.Knowledge of mainframe operational practices, change management and service management processes.Experience working within highly regulated or enterprise-scale environments.Effective communication and collaborator management skills, with the ability ...

architecture and design standards.Review and sign off on as-built configurations, ensuring alignment with designed architecture and enterprise technology standards.Maintain ownership of application configuration management and technical platform integrity.Support the development of tactical solutions addressing Primavera P6 platform obsolescence.Contribute to the design and implementation of the strategic future-state … bring:Strong technical expertise supporting Primavera P6 enterprise environments.Knowledge of P6 architecture, configuration, platform deployment, and lifecycle management.Experience supporting integrated project and portfolio management solutions or similar enterprise portfolio management platforms.Experience designing and supporting enterprise application architectures across application, database, and infrastructure layers.Knowledge of platform configuration management ...

well as with our clients.Required experienceDemonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models.Demonstrated ability to work in a fast paced, challenging, and varied environment.Proven experience in the implementation of ServiceNow applications ...

laptop, and peripheral devices. Provide basic Active Directory administration. Assist with onsite data centre "hands and eyes" support. Record and manage incidents using IT Service Management tools. Deliver excellent customer service while meeting agreed SLAs. Essential Skills & Experience 1–2 years' experience in an IT Support, Service …/IP). Basic Active Directory administration. Experience supporting desktop and laptop hardware. Strong troubleshooting and analytical skills. Excellent communication and customer service skills. Ability to work independently in an onsite environment. Desirable Skills ITIL Foundation Certification. CompTIA A+ Certification. Microsoft Fundamentals Certification. Experience using ServiceNow or other ITSM ...

aligned with the customer’s business outcomes.Key Responsibilities1. Deal & Solution Architecture LeadershipLead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization.Translate high‐level business requirements into integrated technical, service, and commercial solution frameworks.Govern solution integrity across technology, delivery … customer discovery sessions, and deep‐dive technical/operational interviews.4. Financial & Commercial ArchitectureShape pricing models including T&M, Fixed Price, Outcome‐based, or Managed Service constructs.Ensure commercial solutions reflect risk‐adjusted costing, transition/run budgets, and margin expectations.Challenge cost inputs, optimise delivery models (onshore/nearshore/offshore ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

it. https://hmrcdigital.blog.gov.uk/category/product-managers/Job descriptionAn expert in the design and implementation of SAP-based Financial and Management Accounting systems and services. You will be a primary point of contact for our Chief Finance Office, supporting Corporate Treasury, Corporate Finance – Accounting Operations … stakeholders and leadership team to build a business and technology strategy for the Finance business. You will focus on End-to-end business service delivery and operations for Finance; understanding holistic business requirements, handling all associated build and run activity, collaborating with other IT functions, and aligning with ...

descriptionConnect to your IndustryDeloitte’s Enabling Functions area contains the internal support operations of our Business that enables our Practitioners to deliver high quality service across our four business lines to our customers. Working in our Enabling Functions is fast paced and continuously evolving with Digital, AI adoption … Rules, Workflows and Event ReasonsRole-Based Permissions (RBP) Time EvaluationGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) is also beneficial but not essential.Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge ...

improvement of MES implementation practices.What you'll bringProven experience with Siemens MES toolset, especially OpsCenter and Teamcenter.Strong understanding of software deployment lifecycle and configuration management including code management tools.Experience integrating MES with PLM and ERP systems, particularly Teamcenter Unified and SAP S/4HANA.Experience deploying and managing … solutions in Azure Cloud environments.Proficiency in Windows command prompt and service management.Experience in remote collaboration and screen sharing for technical troubleshooting.Ability to work in a fast-paced, multi-vendor environment.Excellent communication and stakeholder engagement skills.This is not an exhaustive list, and we are keen to hear from you even ...