2 of 2 Service Management Jobs in Midlothian

application packaging. You will provide technical support and solutions to council staff, pupils and partner organisations, while contributing to a process-focused IT service management approach and supporting project delivery. As part of the Service Centre Team, you will deliver high-level technical expertise across … more areas such as client and server management, Unix environments (Oracle, Solaris, Linux), Wintel, technical security and networking. You may also be required to support any area of the wider IT infrastructure when needed. Main Duties Build, deploy and maintain the council's IT infrastructure, including servers, storage, virtualisation ...

Service Desk Analyst (Hybrid Edinburgh) Head Resourcing is pleased to bring you an exciting Service Desk Analyst position based in Edinburgh. This role will provide IT support to the end-user community, ensuring incidents and service requests are resolved within agreed service levels. It involves working … strong technical ability and a customer-focused approach. Key Responsibilities Act as a single point of contact for end users for IT incidents and service requests Record and manage all requests accurately through the IT service management system Gather clear and detailed information to diagnose and resolve ...