9 of 9 Service Management Jobs in Newcastle upon Tyne

growing delivery capability in a people-centric organisation? Or perhaps work in an open and collaborative learning environment? Are you passionate about delivering service excellence, ensuring that our customers receive the best possible service? We have got all this and more. Whatever your aspirations, we’re looking … service managers to be part of an exceptional technology capability, providing dedicated delivery and service capacity for our clients. At Credera, we work with a range of clients and help them to level-up their engineering capabilities in a partnership model. Through our Delivery Centre, we help them ...

engagements within the Delivery Centre. The role ensures that releases are delivered in a secure, compliant, and low-risk manner, aligned to client governance, service stability, and regulatory requirements. Operating in a multi-team, high-assurance environment, the Release Manager acts as the critical bridge between engineering teams, service management, and client stakeholders to enable predictable, audit-ready delivery of change. The central hub for this position is in Newcastle, but we welcome applicants from across the North-East. We operate a hybrid working policy with an expectation of 60% in office time. We value collaboration ...

Service Desk Team Leader An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function. This role is focused on driving service performance, improving first-time resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead … develop a team of ~10-15 Service Desk Analysts in a 247 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction targets Act as escalation point for major incidents and operational issues Manage rota planning to maintain ...

Service Desk Team Leader (24×7 Operations) An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function delivering 24×7 IT services across a multi-entity environment . This role is focused on driving service performance, improving first-time … resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10–15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction ...

making a positive difference to colleagues day to day digital experience? Were looking for an Associate End User Computing Engineer to join our Digital Service Desk team. In this role, youll provide support to colleagues, resolving incidents and service requests across a range of technologies. Youll support users … face to face, ensuring every interaction is professional, clear, and customer focused. Youll play an important role in delivering a high quality support service of incidents and requests, recording accurate diagnostic information, and working collaboratively with colleagues and escalation teams when needed. Youll help ensure issues are resolved efficiently ...

work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies. About the role … team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Responsibilities: Providing a high level of customer service to customers via telephone, email, and customer portal. Gathering information from customers regarding ...

Team, you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments. Role Providing a high level of customer service to customers via telephone, email, and the customer portal Gathering information from customers … regarding their incidents and recording accurately on the service management tool Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/2nd/3rd line when appropriate Various administration duties such as receiving, packing, and dispatching goods Resolving incidents ...

Would you like to be part of a growing Agile Delivery and Service Management capability in a people-centric organisation? Or perhaps work in an open and collaborative learning environment? Are you passionate about technology, people and developing your BA skills? We have got all this and more. ...

Rapidly identify risks or issues relating to or uncovered by analysis activities. Ensure these are accurately and formally raised with line/project/service management. Job responsibilities The post holder is responsible for supporting the delivery on a range of digital projects and improvements across a forward thinking … business modelling techniques and experience in obtaining input from and communicating modelling results to senior managers for agreement. Desirable Agile certifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission ...