7 of 7 Service Manager Jobs in Somerset

Your new company Defence Organisation Your new role IT Service Manager What you'll need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or … more. This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding … the complexity of the technology estate and the dependencies of individual services on others. Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if SLAs are not met. The More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … Complete two-night shifts per month to assess and optimize workload management during overnight operations. Requirements Experienced in an MSP environment. Proficient in customer service within a technical environment. Minimum of 3 years of experience in a management role, preferably with direct supervision of multiple teams in a Service More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … Complete two-night shifts per month to assess and optimize workload management during overnight operations. Requirements Experienced in an MSP environment. Proficient in customer service within a technical environment. Minimum of 3 years of experience in a management role, preferably with direct supervision of multiple teams in a Service More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … Complete two-night shifts per month to assess and optimize workload management during overnight operations. Requirements Experienced in an MSP environment. Proficient in customer service within a technical environment. Minimum of 3 years of experience in a management role, preferably with direct supervision of multiple teams in a Service More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … Complete two-night shifts per month to assess and optimize workload management during overnight operations. Requirements Experienced in an MSP environment. Proficient in customer service within a technical environment. Minimum of 3 years of experience in a management role, preferably with direct supervision of multiple teams in a Service More ❯