10 of 10 Service Manager Jobs in the South West

Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk/Helpdesk Manager seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and … maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service More ❯

Service Delivery Manager The Service Delivery Manager will be responsible for overseeing the delivery of all sustainment activities for the RCS1 and FIRCTS programmes, ensuring alignment with contractual obligations and customer satisfaction. Responsible and accountable for ensuring execution of Sustainment deliverables to cost, schedule and technical/performance. Manages the delivery of services to … ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded; ensures that all sustainment teams have a clear understanding of requirements; builds and maintains strong relationships, is responsible as a CAM for relevant accounts/work packages, provides day-to-day advice and support ensuring service quality and delivery standards, identifies service needs, plans the service delivery and proactively supports cost reductions. Key Responsibilities Act as the primary point of contact for the LMUK Sustainment Organisation and the RCS1 and FIRCTS programmes, building and maintaining strong relationships to understand their needs and expectations. Manage and be accountable for the delivery of the agreed Sustainment activities to the RCS1 and FIRCTS More ❯

IT Service Desk Manager - Inside IR35 - 3-6 months SC Security Clearance required £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support … and driving continuous improvement in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution … and customer satisfaction. Monitor and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out More ❯

Service Helpdesk Manager (Contract) SC Security Clearance Inside IR35 £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement … in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor … and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site 3 days … a week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/Requirements … Delivery Leadership * Manage services to make sure that we deliver what we've promised to our customers and our own organisation * Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues * Prepare and deliver More ❯

Technical Services Manager £50,000 Circa Stonehouse (Onsite) Managing team of 12 Engineers 37.5 hour week/26 days holiday + bank The Role Are you experienced in leading technical teams across multiple locations? Do you have a strong background in IT project delivery and hands-on support? If so, we have an exciting opportunity for you. We … are looking for a Technical Services Manager to oversee the daily operations of our technical support team. You will ensure the smooth running of our technology systems, manage IT projects and work closely with other departments to maintain and improve our IT services. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical … support team, ensuring all service requests are addressed within customer SLAs and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and More ❯

Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. The … issue resolution Develop and implement disaster recovery plans, security protocols, and data protection measures Maintain infrastructure including networks, devices, software, and licensing Drive continuous improvement through monitoring, feedback, and service targets Assess and introduce new technologies to support operational efficiency Develop and enforce ICT policies, procedures, and standards Manage supplier relationships and service contracts Coordinate asset management, including … role Demonstrated leadership skills In-depth knowledge of Microsoft frameworks Strong background in networking infrastructure Advanced IT certifications such as CompTIA and CASP+ Relevant networking qualifications Experience with JIRA Service Management ITIL Practitioner certification Benefits Competitive salary up to £39,500 Career progression opportunities Generous pension scheme Bond Williams Professional Recruitment are an equal opportunity employer and operate as More ❯

Information Services Manager - Poole - Salary up to £32,500 Our client is seeking an experienced Information Services Manager to drive the development and integration of key information systems. Lead a skilled team, manage system upgrades, and ensure a robust network security and data integrity across the business. Make a real impact in a dynamic, fast-paced … Skills required: Extensive experience in a similar technical position Proven Leadership experience Extensive experience in Microsoft frameworks Networking infrastructure experience Advanced IT Qualifications including CompTIA, CASP+ Networking qualifications JIRA Service Management ITIL Practitioner Benefits: Competitive salary up to £32,500 Career progression opportunities Generous pension scheme Bond Williams Professional Recruitment are an equal opportunity employer and operate as an More ❯

Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects click More ❯

Information Services Manager - Poole - Salary up to £32,500 Our client is seeking an experienced Information Services Manager to drive the development and integration of key information systems. Lead a skilled team, manage system upgrades, and ensure a robust network security and data integrity across the business. Make a real impact in a dynamic, fast-paced More ❯