1 to 25 of 27 Service Manager Jobs in the South West

manage and improve the Enterprise Data Warehouse portfolio to deliver continued dedication so that it contributes value to the overall Group Data Analytics Office service offering, in the most cost-effective manner. In this role, you will: Be accountable for the end to end technical service for the … EDW/digital experience layer applications. Understand the service scope of the managed service providers and drive operational service governance through verified metrics and dashboards. Ensure that risks are managed proactively (via RADAR) within Group Data Analytics Office & Technology Services, ensuring alignment to the bank's policies … and the Business Control Framework. Act as the trusted reference point for all services within allocated portfolio representing GDAO to all key partners, including service & vendor performance, risk profile and day to day technical operations. Represent the IT Service in governance sessions and with customers when supporting Service More ❯

Role: ITIL Service Desk Manager - (up to 12-month temporary contract) Location: Bournemouth Salary: 36,000 - 40,000 DOE Holt Recruitment are working with a client in Bournemouth to recruit a ITIL Service Desk Manager on a 12-month FTC contract. The service desk manager needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve and … team and to manage people effectively aligned to ITIL framework. This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents. What do you need as a Service Desk Manager? SQL or MySQL any PHP Knowledge of cloud-based technologies. More ❯

Role: ITIL Service Desk Manager - (up to 12-month temporary contract) Location: Bournemouth Salary: £36,000 - £40,000 DOE Holt Recruitment are working with a client in Bournemouth to recruit a ITIL Service Desk Manager on a 12-month FTC contract. The service desk manager needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve and … team and to manage people effectively aligned to ITIL framework. This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents. What do you need as a Service Desk Manager? SQL or MySQL any PHP Knowledge of cloud-based technologies. More ❯

Help Desk & Service Delivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic … and committed to excellence. We are looking for a Help Desk & Service Delivery Manager, based in Taunton, Somerset - Hybrid - Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & Service Delivery Manager to oversee the performance of … This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is More ❯

D&I Service Manager Department : Planning, Performance & Strategic Change Salary : Starting from £46,485, rising to £55,295 Closing date : Monday 26 May 2025 The University of Bath is a globally recognised institution with over 3,100 staff and 17,000 students from 130 countries. Consistently ranked … everyone. Based in the Analytics & Insight department, this a new role which is focussed on the development and embedding of our new Data & Insight Service (D&I Service). You will have an opportunity to use your experience and expertise to help shape this service, which will … progress, to ensure that our actions have the intended impact. The role consists of two main parts: - Development and running of the Data & Insight Service (D&I Service), including the development of new processes and mechanisms. - Supporting the senior management team with decision making and monitoring of progress More ❯

D&I Service Manager Department : Planning, Performance & Strategic Change Salary : Starting from £46,485, rising to £55,295 Closing date : Monday 26 May 2025 The University of Bath is a globally recognised institution with over 3,100 staff and 17,000 students from 130 countries. Consistently ranked … everyone. Based in the Analytics & Insight department, this a new role which is focussed on the development and embedding of our new Data & Insight Service (D&I Service). You will have an opportunity to use your experience and expertise to help shape this service, which will … progress, to ensure that our actions have the intended impact. The role consists of two main parts: - Development and running of the Data & Insight Service (D&I Service), including the development of new processes and mechanisms. - Supporting the senior management team with decision making and monitoring of progress More ❯

D&I Service Manager Department : Planning, Performance & Strategic Change Salary : Starting from £46,485, rising to £55,295 Closing date : Monday 26 May 2025 The University of Bath is a globally recognised institution with over 3,100 staff and 17,000 students from 130 countries. Consistently ranked … everyone. Based in the Analytics & Insight department, this a new role which is focussed on the development and embedding of our new Data & Insight Service (D&I Service). You will have an opportunity to use your experience and expertise to help shape this service, which will … progress, to ensure that our actions have the intended impact. The role consists of two main parts: - Development and running of the Data & Insight Service (D&I Service), including the development of new processes and mechanisms. - Supporting the senior management team with decision making and monitoring of progress More ❯

Service Manager £45,000 - £55,000 + High Autonomy + Further Progression + Technical Training + 25 Days Holiday Site based. Commutable from Dorchester, Blandford Forum, Weymouth, Yeovil, Poole and surrounding areas. Are you a Service Manager from a Plant, Agricultural, Automotive or similar … at an exciting period of growth that will provide long term career prospects in a highly autonomous and pivotal role as you spearhead the service department, making the role your own and adding crucial value to their continued success? On offer is the chance to join a business at … the UK, and due to the retirement of a long-standing employee, they are looking for a new, motivated individual to head up the service team and continue their on-going success. Within this varied role, you will be tasked with overseeing the 10 service technicians to ensure More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards … are achieved. You will also be responsible for leading a team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As … such the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in More ❯

Your new company Defence Organisation Your new role IT Service Manager What you'll need to succeed Active Security Clearance needed from the start Experience The post holder will typically have recent varied professional experience in an IT Service Management role, gained over 7 years or … more. This would include knowledge and experience of working with Incident Management, Configuration Management, Problem Management, Change Management, and Service Transition and Continuous Service Improvement. The post holder will have expert knowledge in Service Management across large and complex technology estates working with enterprise-level services, understanding … the complexity of the technology estate and the dependencies of individual services on others. Proven relevant work experience in a Service Management role, negotiating SLAs with customers, monitoring SLAs, conducting Service reviews with Service owners, and putting in place corrective actions if SLAs are not met. The More ❯

Job Opportunity: Service Manager Mental Capacity Act & DoLS ?? Location: Somerset | ?? Directorate: Adults and Health ?? Contract: Full-time | ?? Grade: 8 | Are you a confident, strategic leader ready to shape the future of Mental Capacity and DoLS services in Somerset? Were seeking a highly experienced Service Manager More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and More ❯

Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more … in 2023. Job Description Location: Bristol (Yate) Work Model: Hybrid, office 2 days per week Employment Type: Full time & permanent Salary: Competitive As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work … closely with our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships. What will the role involve? Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service. Responsible for understanding, monitoring and implementing the contractual terms and service More ❯

Our client is looking for a Datacentre Service Delivery Manager to join their team on a six month contract, to be based onsite in the Wiltshire area. Datacentre Service Delivery Manager is required to maintain infrastructure availability, mitigate service risk, formulate and implement … service plans, formulate and implement improvement plans, manage technical security, support the service delivery teams and assure technical deliveries The candidate requires to hold an active security clearance. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in More ❯

Our client is looking for a Datacentre Service Delivery Manager to join their team on a six month contract, to be based onsite in the Wiltshire area. Datacentre Service Delivery Manager is required to maintain infrastructure availability, mitigate service risk, formulate and implement … service plans, formulate and implement improvement plans, manage technical security, support the service delivery teams and assure technical deliveries The candidate requires to hold an active security clearance. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in More ❯

in top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management process: assess … approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve as the escalation point for major service disruptions impacting telecom services, facilities automation systems, or site infrastructure technologies. Youll coordinate with facilities, security, telecoms vendors, and infrastructure teams to manage shared service platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll conduct service More ❯

Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the design and transition of new and evolved Managed Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. … You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL knowledge and extensive experience in transitioning services into operational environments—someone … who thrives on structure, governance, and delivering results that meet both customer expectations and commercial goals. Responsibilities: Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates. Collaborate with Sales and Service Architects to create and approve service designs and More ❯

Building Safety Service Delivery Manager Based in Portishead with agile working Salary £64,422 per annum Permanent 37 hours per week We create great places and communities to live that our customers are proud to call home. Its an exciting time to be joining us. We own More ❯

and enhancing GÉANT’s collaboration tools, workplace technology, and infrastructure services; enabling teams to work efficiently across local and remote environments. You will lead service management initiatives, oversee IT infrastructure, and deliver strategic projects that improve efficiency, security, and user experience. As a key member of the Digital Services … will contribute to a unified strategy across all areas of Digital Services. What You’ll Be Responsible For You will be responsible for monitoring service delivery through structured systems and processes to ensure consistent performance and service excellence. You'll also manage the Configuration Management Database (CMDB) and … to ensure compliance and effective tracking of assets. Maintaining strong relationships with key internal stakeholders and external vendors will be essential to support successful service delivery and continuous improvement. Additionally, you will take ownership of the IT Service Catalogue, fostering transparency and user engagement, while promoting a culture More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … Complete two-night shifts per month to assess and optimize workload management during overnight operations. Requirements Experienced in an MSP environment. Proficient in customer service within a technical environment. Minimum of 3 years of experience in a management role, preferably with direct supervision of multiple teams in a Service More ❯

We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth More ❯

JOB TITLE: Soft Services Manager LOCATION: CASTLEPOINT SHOPPING CENTRE SHIFT PATTERN: 5 over 7 SALARY: £40,000.00 per annum MAIN PURPOSE OF ROLE: As the Soft Services Manager you will be required to manage the delivery of the Security & Cleaning contracts to the standards required of … both ABM and Savills. You will ensure that the site, Management Centre, all public areas including all associated service yards/roads, toilets, common areas and back of house areas are fully secured and cleaned to a level of service which exceeds the client's expectations and are … continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered. Provide professional support to the business in service-related matters and to the client in all contract matters. Control the delivery of the staff rosters, completion of payroll and correct manning levels More ❯

to detail, leadership skills, and experience in managing asset servicing functions within an investment firm. Key Responsibilities: Champion and lead a culture of customer service excellence for all clients, companies and third parties Manage and delegate workloads within the team to ensure maximum productivity, ensuring the smooth running of … within the team Support and motivate individuals in own team and enable them to perform their roles to the highest levels of effectiveness, ensuring service level standards are met You will require a strong understanding of product offering You will be required to always conform to the Company's … AML procedures and guidelines You will be required to work on a variety of projects that deliver service, create capacity and ensure control effectiveness within the team You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams More ❯

please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE As the Shared Services Manager you will be required to manage the day-to-day delivery of the Security, Cleaning and Guest Services teams at a high-profile … Shopping Centre in the Heart of Tewkesbury. Due to nature of this role, and ongoing commitment to service excellence, we are keen to hear from people with similar experience with a good understanding of security, cleaning and guest services. ABM Services operate in an honest and integral manner, meeting … We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take. KEY RESPONSIBILITIES: To manage the delivery of More ❯