Service Desk Manager / Supervisor
- Location
- City Of London, England, United Kingdom
identify opportunities for automation and optimisation What we're looking for Previous experience leading or supervising an IT Service Desk Strong people management skills, ideally managing a sizeable support team Experience managing performance through SLAs and KPIs Strong understanding … ITSM and ITIL environments Experience managing ticket queues, workloads and escalations Knowledge of ServiceNow or a comparable service management platform Excellent stakeholder management and communication skills A proactive, organised approach with the ability to maintain high service standards during periods of change and growth This would particularly suit someone ...