Software Support Technician - Tier 2
- Hiring Organisation
- Point of Rental
- Location
- Reading, Berkshire, South East, United Kingdom
- Employment Type
- Permanent
skills to address customers needs and resolve basic problems within existing specifications and defined standards Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments Provide thorough and complete case notes and documentation … years of experience in a software support or technical support role, with a focus on Tier 2 or higher-level support. Technical Skills: Strong knowledge of software troubleshooting techniques, operating systems, and applications. Experience with SQL. Experience with servers and on premises software. Education: Bachelors degree in Computer Science ...