Senior Services Manager
- Hiring Organisation
- Areti Group | B Corp™
- Location
- Reading, England, United Kingdom
Support the Head of Service Delivery in developing service strategies, policies, and performance frameworks. Handle escalations and complex service issues, providing leadership and clear communication to both internal and external stakeholders. Produce regular reports and insights on service performance, trend analysis, and customer health. Coach and mentor junior service managers … FTTP/FTTH) technologies, provisioning, and service operations. Strong knowledge of ITIL processes – ideally certified at Foundation level or above. Excellent stakeholder management and communication skills, from technical teams to senior customer executives. Analytical mindset with the ability to translate complex data into actionable insights. Confident in leading service ...