IT Support Engineer - 2nd / 3rd line support
- Hiring Organisation
- CBSbutler Holdings Limited trading as CBSbutler
- Location
- Reading, Oxfordshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 80 - 87 Hourly
programmes and contribute to knowledge documentation. Work with third-party suppliers, providing hands-and-eyes support and clear technical diagnostics when escalating issues. Essential Skills & Experience Experience working within an IT Service Desk, Desktop Support or IT Support environment in a medium or large enterprise. Previous 2nd Line … Basic understanding of Windows Server and file and print services. Familiarity with ITIL processes, incident management, SLAs and ITSM tools such as ServiceNow. Excellent communication and customer service skills, with confidence supporting senior and VIP users. Must hold current, valid DV Security Clearance. Must be a Sole British National. ...