HALO ITSM Configuration Specialist
- Hiring Organisation
- SSA Digital Recruitment
- Location
- London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £425 - £500/day
configure workflows and service catalogues, support testing activities and drive successful delivery through to go live. Key Responsibilities • Gather and analyse business requirements through stakeholder engagement and discovery workshops • Design and configure ITSM services within HALO • Build workflows, forms, approval processes, automations and SLAs • Configure and support integrations … service transformation projects • Strong understanding of Incident, Request, Change and Problem Management processes • Experience configuring workflows, service catalogues, forms, approvals and SLAs • Excellent stakeholder management and communication skills • Ability to translate business requirements into practical technical solutions • Experience supporting UAT and production releases Desirable Skills • ITIL certification • Experience delivering ...