Senior Enterprise Customer Success Manager
- Hiring Organisation
- Pleo
- Location
- London, United Kingdom
next steps.Drive product adoption across complex customer organisations, helping customers expand usage across teams, entities, locations, use cases, and workflows.Create and maintain detailed stakeholder maps, identifying decision-makers, champions, influencers, operational contacts, blockers, and executive sponsors.Identify churn risk early using product usage, engagement, stakeholder, support, financial … risk, and value realisation.Strong executive relationship-management skills, with the confidence and credibility to engage senior decision-makers and business leaders.Experience managing complex stakeholder environments involving multiple teams, business units, regions, entities, or decision-makers.Strong churn-prediction and prevention skills, including the ability to interpret customer signals, identify ...