Service Delivery Manager (Contract)
- Location
- West Midlands, England, United Kingdom
Manager to take ownership of the day-to-day delivery of IT services within a large, operationally critical environment. This is primarily a service management and operational leadership role , rather than a major transformation position. You will inherit an established service and be responsible for ensuring it continues … Service Delivery , covering Service Desk, second-line support, application support and wider operational services. Lead and develop technical support teams, including performance management, appraisals, staff development and recruitment . Manage and continually improve core ITIL processes , including Incident, Problem, Change, Request and Service Management. Monitor service performance against agreed ...