1 to 25 of 26 Support Analyst Jobs in the North of England

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based legal and financial service provider on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service … Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. … IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and requests at first point of contact reported via all mediums * Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within More ❯

Job Title: IS Support Analyst (2nd Line Support) Location: Morpeth, Northumberland Salary: £30,000-£32,000 per annum Are you a skilled IT professional looking to take the next step in your support career? We're seeking a proactive and technically capable IS Support Analyst to deliver expert second-line IT support across … Laboratory, Packaging, and Pharmaceutical manufacturing environments. About the Role: As an IS Support Analyst, you'll act as a vital link between the IT Helpdesk and end users working in highly regulated GxP environments. You will troubleshoot issues, maintain system integrity, and ensure minimal downtime of business-critical and validated systems. This role is key to supporting seamless … operations in both laboratory and production settings. Key Responsibilities: Provide second-line IT support for end users across regulated operational areas. Troubleshoot and resolve complex software, hardware, and infrastructure issues. Support and maintain validated workstations, instrumentation PCs, and specialized systems like LIMS, SCADA/HMI, and PLC-integrated devices. Collaborate with infrastructure teams and vendors to resolve escalated More ❯

IT Training and Support Analyst York/Hybrid Competitive salary + Excellent Benefits This multi-site professional services firm are looking for an experienced IT Training and Support Analyst to join their team. This is a brand-new role, which would suit someone who enjoys working with people and supporting positive change. On-top of delivering … engaging training sessions, youll support the rollout of new technology and processes, acting as the SME for business process support. As an IT Training Analyst, you will also provide occasional second-line support where queries relate to how systems or processes should be used. You will also support onboarding of new joiners with introductory training on … various different formats Monitor and assess staff knowledge absorption and the effectiveness of training Design and deliver training feedback evaluations for all training formats Provide effective post implementation user support for system change projects, Administer training courses, Core skills & experience for this role: Ideally experience in a similar IT Training and Support role Experience working within the Legal More ❯

Great Place to Work-Certified , based on outstanding feedback, with 91% of our team endorsing Radar Healthcare as a great place to work. The Opportunity Radar Healthcare's new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . … As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a … dynamic support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as More ❯

D365FO Support Analyst - Hybrid - £60K We are working with a leading manufacturer currently implementing D365FO and they are now seeking a Support Analyst to support this major digital transformation. The successful candidate will play a key role in supporting and enhancing their hybrid ERP estate (AX 2012/D365FO/BI) and related production systems … across the business. This is a fantastic opportunity to join a well-established, growth-focused organisation at a pivotal moment as they move toward full D365FO deployment. You will support the 2nd-3rd line application support function, collaborate with business stakeholders, and deliver projects that improve operational efficiency and system performance. Responsibilities: Deliver 2nd-3rd line application support … managing small-to-medium initiatives independently. Maintain integration's and ensure smooth data flow between multiple business systems. Partner with key stakeholders to drive business process and system improvements. Support D365FO continuous deployment, enhancements, and user adoption. Identify and implement opportunities for automation, efficiency, and performance optimisation. Provide user training and ensure best practice in system use. Assist with More ❯

IT Support Analyst – Onsite Managed Services Manchester, United Kingdom Start Date: Immediate Client Site Full-Time | Monday to Friday | Onsite Your Mission: As an IT Support Analyst , you’ll be the frontline of technical support — delivering best-in-class service to end-users, resolving hardware and software issues, and collaborating with internal IT teams to … enhance service delivery. What You’ll Be Doing: Technical Support Provide 1st and 2nd line support across Windows, Mac/OSX , and mobile platforms ( iOS/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. … Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications, and cybersecurity teams to resolve issues and deploy new solutions. Support User Acceptance Testing (UAT) and contribute to system rollouts or upgrades. Process Improvement Identify recurring problems and propose solutions to reduce future incidents. Create and maintain internal knowledge base articles to More ❯

Network Support Analyst – Hybrid (Harrogate) – Up to £27,500 The Role: As a Network Support Analyst, you'll play a key part in maintaining network services. You'll troubleshoot issues, support end users, and help ensure the smooth day-to-day operation of IT systems. What We're Looking For: Some experience working in an … IT support or infrastructure environment Basic knowledge of networking principles (e.g., TCP/IP, DNS, DHCP, VPNs, firewalls) A proactive approach to problem-solving and a willingness to learn Strong communication and customer service skills Desirable (but not essential): Experience with network monitoring tools or ticketing systems Relevant certifications (e.g., CompTIA Network+, Cisco CCNA) Location & Working Pattern: Based in More ❯

2nd Line Technical Support Analyst Hybrid role - 2 days per week on site, 3 days WFH A hugely exciting opportunity has arisen with a leading Managed Services Provider offering significant opportunity for progressing your career. This client has rapidly expanded from acquisition and organic growth, and they are now seeking an ambitious technical support analyst to … join their 2nd line technical support team. They specialise in providing Cloud, Connectivity, UC & Collaboration services to a vast range of Enterprise scale businesses. You will be a part of a motivated and experienced technical team; this role will require you to provide a high level of IT support for several clients where service is a priority. You … must have excellent communication and relationship building skills with the ability to resolve technical issues inline with agreed SLAs. Role Responsibilities: - Offer a high level of support to a variety of clients, assisting with 2nd line technical issues - Ensure incidents are resolved in line with SLAs - Escalate any unresolved issues to 3rd Line support - Ensure internal documentation is More ❯

Are you passionate about resolving issues before they impact the user? Join our fast-paced IT Operations team as an Application Support Analyst , where you'll be the first line of defence in maintaining a seamless customer experience across our tech estate. You'll monitor live systems, respond to critical alerts, and work collaboratively to ensure we continue … future growth and we would love to give you the opportunity to grow with us! Interested? Take a look below to understand what you'll be doing as Application Support Analyst: Monitoring and logging application events, system failures and alerts across business-critical IT systems. Providing first-line support and incident resolution, escalating only where necessary. Triage … our internal Knowledge Base with repeat procedures and known fixes. Contributing to weekly feedback loops, identifying recurring issues and continuous improvement opportunities. Acting as the single point of IT support out-of-hours, including handling user access requests and high-priority incidents. Collaborating with Duty Managers to ensure timely, effective communication on live issues. Still interested? Great News! We More ❯

Are you passionate about resolving issues before they impact the user? Join our fast-paced IT Operations team as an Application Support Analyst on a 6 Month Fixed Term Contract , where you'll be the first line of defence in maintaining a seamless customer experience across our tech estate. You'll monitor live systems, respond to critical alerts … future growth and we would love to give you the opportunity to grow with us! Interested? Take a look below to understand what you'll be doing as Application Support Analyst: Monitoring and logging application events, system failures and alerts across business-critical IT systems. Providing first-line support and incident resolution, escalating only where necessary. Triage … our internal Knowledge Base with repeat procedures and known fixes. Contributing to weekly feedback loops, identifying recurring issues and continuous improvement opportunities. Acting as the single point of IT support out-of-hours, including handling user access requests and high-priority incidents. Collaborating with Duty Managers to ensure timely, effective communication on live issues. Still interested? Great News! We More ❯

at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose As software support analyst you will support the Technology Governance Manager in the administration and analysis of the Software support and maintenance budget Maintaining correct, reliable and complete data … quality standards, ensuring that financial performance is up to date and accurate at all times Accountabilities & Responsibilities Collect, maintain and track financial and contractual data to administer the software support and maintenance budget. Performing analysis on the Software support and maintenance budget e.g. spend to date, categories, risk and efficiencies to provide trend analysis, and alternative versions of … and produce reliable and accurate reports including month end, quarterly, ad-hoc using Excel, PowerPoint and Tableau to meet a variety of needs, suitable for senior management and to support decision making. Knowledge of commercial and Technology services processes to understand terminology, use and implications of software products, licenses and support models and internal financial management and budget More ❯

at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose As software support analyst you will support the Technology Governance Manager in the administration and analysis of the Software support and maintenance budget Maintaining correct, reliable and complete data … quality standards, ensuring that financial performance is up to date and accurate at all times Accountabilities & Responsibilities Collect, maintain and track financial and contractual data to administer the software support and maintenance budget. Performing analysis on the Software support and maintenance budget e.g. spend to date, categories, risk and efficiencies to provide trend analysis, and alternative versions of … and produce reliable and accurate reports including month end, quarterly, ad-hoc using Excel, PowerPoint and Tableau to meet a variety of needs, suitable for senior management and to support decision making. Knowledge of commercial and Technology services processes to understand terminology, use and implications of software products, licenses and support models and internal financial management and budget More ❯

Orbital Education, a leading provider of British international education, is seeking a Dynamics 365 CE Support Analyst to join its growing IT function. This is an exciting opportunity to become part of a forward-thinking organisation where you will work closely with senior business stakeholders and play a key role in supporting and optimising Microsoft Dynamics and Power … Platform applications. You will provide hands-on technical support across a range of business-critical systems and gain exposure to projects involving Power BI, Power Platform, and CRM development. The role is ideally suited to someone who enjoys problem solving, is highly service oriented, and is looking to develop their technical and business-facing skills in a collaborative environment. … in The Sunday Times International Track 200 and was listed in 1000 Companies to Inspire Britain. The schools consistently achieve excellent academic outcomes and university placements, while the central support team based in South Manchester continues to expand in line with the company’s sustainable growth strategy. Key Responsibilities: Dynamics and CRM Support Provide first and second line More ❯

Orbital Education, a leading provider of British international education, is seeking a Dynamics 365 CE Support Analyst to join its growing IT function. This is an exciting opportunity to become part of a forward-thinking organisation where you will work closely with senior business stakeholders and play a key role in supporting and optimising Microsoft Dynamics and Power … Platform applications. You will provide hands-on technical support across a range of business-critical systems and gain exposure to projects involving Power BI, Power Platform, and CRM development. The role is ideally suited to someone who enjoys problem solving, is highly service oriented, and is looking to develop their technical and business-facing skills in a collaborative environment. … in The Sunday Times International Track 200 and was listed in 1000 Companies to Inspire Britain. The schools consistently achieve excellent academic outcomes and university placements, while the central support team based in South Manchester continues to expand in line with the company’s sustainable growth strategy. Key Responsibilities: Dynamics and CRM Support Provide first and second line More ❯

Orbital Education, a leading provider of British international education, is seeking a Dynamics 365 CE Support Analyst to join its growing IT function. This is an exciting opportunity to become part of a forward-thinking organisation where you will work closely with senior business stakeholders and play a key role in supporting and optimising Microsoft Dynamics and Power … Platform applications. You will provide hands-on technical support across a range of business-critical systems and gain exposure to projects involving Power BI, Power Platform, and CRM development. The role is ideally suited to someone who enjoys problem solving, is highly service oriented, and is looking to develop their technical and business-facing skills in a collaborative environment. … in The Sunday Times International Track 200 and was listed in 1000 Companies to Inspire Britain. The schools consistently achieve excellent academic outcomes and university placements, while the central support team based in South Manchester continues to expand in line with the company's sustainable growth strategy. Key Responsibilities: Dynamics and CRM Support Provide first and second line More ❯

Orbital Education, a leading provider of British international education, is seeking a Dynamics 365 CE Support Analyst to join its growing IT function. This is an exciting opportunity to become part of a forward-thinking organisation where you will work closely with senior business stakeholders and play a key role in supporting and optimising Microsoft Dynamics and Power … Platform applications. You will provide hands-on technical support across a range of business-critical systems and gain exposure to projects involving Power BI, Power Platform, and CRM development. The role is ideally suited to someone who enjoys problem solving, is highly service oriented, and is looking to develop their technical and business-facing skills in a collaborative environment. … in The Sunday Times International Track 200 and was listed in 1000 Companies to Inspire Britain. The schools consistently achieve excellent academic outcomes and university placements, while the central support team based in South Manchester continues to expand in line with the company's sustainable growth strategy. Key Responsibilities: Dynamics and CRM Support Provide first and second line More ❯

Business Applications Support Analyst - CRM Systems/Microsoft Dynamics Location: Sheffield (2 Days Onsite + Sporadic Field) Salary: £50,000 + Bonus We are working with a well-established national organisation in the construction sector, currently implementing Microsoft Dynamics across its operations. This is a key hire for someone with a solid background in supporting CRM systems, who … Marketing and Customer Care, and working with third-party providers to ensure the system is delivering value to the business. You will be given autonomy to take ownership of support and ongoing enhancements to the platform, with opportunities to influence future improvements. Key responsibilities: Provide second-line support for CRM users, ensuring issues are resolved effectively and in … line with agreed SLAs Work closely with third-party vendors to manage and escalate technical issues Deliver configuration changes, minor enhancements and system improvements Support user adoption through workshops, documentation and training collaboration Monitor performance of the CRM system and identify opportunities for improvement Participate in UAT and provide support for new feature rollouts Travel occasionally to regional More ❯

D365FO Support Analyst - Yorkshire - £55K Nigel Frank have been retained be a Yorkshire based organisation currently expanding their internal IT capability and looking to bring in a D365FO Support Analyst. This hire will play a key role in the upcoming projects. You'll also contribute to ongoing efforts to streamline processes, boost automation, and strengthen adoption across … multiple departments. This position offers a unique pathway for candidates working in support roles looking to transition into Application Management. The ideal candidate will have the flexibility to work in-office 3-4 days a week and have experience supporting Dynamics AX/365. Your Role & Responsibilities: Handle second and third-line queries across a portfolio of business-critical … BI tools etc) Play a central role in Dynamics AX/365 and application-based project work, managing specific deliverables. Act as a trusted advisor to stakeholders, offering support and insight to both technical and non-technical teams Support regular software roll outs and participate in system enhancement cycles Train and guide end-users during process changes or More ❯

clients and colleagues, such as Legal Operations Consulting, to address some really challenging legal and business problems. The Role We are looking for a friendly, approachable and experienced Solutions Support Analyst to join our team and support the tailored solutions we build for our clients. Our development team works in both product development and consulting roles depending … consultants, solution architects, developers, project managers and product managers to help solve client problems using appropriate technology Learn quickly and be able to develop the skills required to competently support client solutions built on Microsoft platforms Communicate effectively with colleagues and team members on complex technical topics and issues Support our Microsoft solutions through the development lifecycle, helping More ❯

Devonshire Hayes have partnered with a fantastic organisation to help them secure a Application Support Analyst with Microsoft Business Central to join their team. You will be tasked with the following, Knowledge of system design, development, implementation, and user support principles and practices. Knowledge of reporting platforms and database management Knowledge of database platforms (Microsoft SQL, MySQL More ❯

BACKGROUND TO THE ROLE An exciting new opportunity has arisen for for a bright, enthusiastic individual to join a 2nd Line Technical Support team based in Harrogate. Whilst a technical mind-set is required for the role, they are also very interested in people who have the desire to learn and want the opportunity to develop and progress their … technical career. KEY RESPONSIBILITIES Key responsibilities in this are Technical Support, Supplier Management, Monitoring and Customer Communication. Working as part of a team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to their customer base. Monitoring and managing faults through to resolution. Whilst … SLAs, you will work as part of a large team of technical engineers liaising with colleagues from all areas of the business to provide resolutions for customers. The Technical Support Team are responsible for logging and resolving all customer phone calls and emails out of hours. During office hours this task will be under taken by the Service Desk. More ❯

Your role involves providing 2nd line IT support to the business, ensuring the seamless operation of end-users to fulfill IT requirements. You are tasked with supporting all aspects of hardware and software, prioritising service requests and incidents whilst ensuring the fulfilment of service level agreements. You will act as a technical escalation point for the 1st line IT … at home. What you'll be doing Diagnose and resolve hardware and software issues. Configure and deploy laptops, desktops, printers, mobile devices, handheld terminals, tablets and google meet hardware. Support mobile devices e.g. tablets and smartphones running iOS and Android OS Manage individual ticket queues, SLAs and adhering to high levels of ticket hygiene. Escalate tickets to 3rd Line … Support or third party support teams when required. Follow all company standards and procedures as currently documented. Carry out regular reviews of existing processes and procedures and suggest areas for improvement. Ensure security of end user products is not compromised and follow appropriate security procedures. Maintain and update confluence operational documents, such as knowledge bases and user guides. More ❯

Junior 1st Line Support - Start Your IT Career! Are you passionate about technology and helping people? We're looking for a motivated individual to join our team as a Junior 1st Line Support Analyst. Whether you have an IT degree or strong customer service experience, we want to hear from you! Junior 1st Line Support Harrogate … role A willingness to learn and grow in a fast-paced IT environment Basic knowledge of IT systems, Windows OS, and Microsoft Office A team player who can handle support tickets and troubleshoot first-line issues This is a great opportunity to get your foot in the door of the IT industry and develop your skills with full training More ❯

About our Client: Nigel Wright have been appointed to support Neptune North with multiple hires into their Newcastle office. Neptune North are a Joint Venture between Oliver Wyman and Rokos Capital Management specialising in providing premium technology consulting services.Neptune North pride themselves on employing and developing the very best talent in the North East. As such, if you are … continuity processes. Implement changes and releases, enforcing change management processes, and driving post-change reviews, working with development and testing teams. Skills & Knowledge: Experience working within a global application support team in a fast-paced environment, ideally (but not essentially) within financial services Excellent communication skills and experience interacting with business stakeholders, end0users and technologists ITIL (or similar) certification More ❯

and security. This is a role for someone who can look at a list of tickets and be that "Sniper" for those trickier ones. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Entra Basic Networking SharePoint If you are interested in hearing more about this role then please reach out on (url removed) or More ❯