8 of 8 Support Analyst Jobs in Somerset

Visualfiles Support Analyst - Fully remote - Salary - £30-£40k + benefits inc bonus We're looking for a technically skilled, solutions-focused Visualfiles Support Analyst to join a growing IT team in a well-established professional services environment. This is a varied and hands-on role, blending business systems development with day-to-day IT support, and offering the chance to make a real impact on how the organisation works. Benefits for the Visualfiles Support Analyst: 25 days holiday plus bank holiday rising over time Enhanced pension Bonus scheme Cycle to work scheme Eye test and flu jabs Death in service Sickness benefit allowance Discount scheme Bupa health scheme The role of the … Visualfiles Support Analyst: Supporting their Visualfiles system, developing, maintaining, and optimising workflows and automation within. Creating and managing reports and dashboards using tools such as Power BI, SQL, and Excel. Providing day-to-day IT support across hardware, software, and applications. Managing integrations with third-party tools and platforms. Working closely with colleagues to identify opportunities for More ❯

Technical Support Analyst - Tier 2 Location: Taunton/Hybrid (with occasional UK travel) Hours: 37.5 per week, two shifts: 08:30-17:00/10:00-18:00 Overview: We are recruiting on behalf of our client for a Tier 2 Technical Support Analyst with strong cloud and Microsoft 365 expertise. This role is ideal for … someone with at least three years' experience in IT support who is confident handling escalated tickets, delivering projects, and acting as a technical point of contact for end-users. The position combines service desk responsibilities with site visits and cloud-focused project delivery, offering excellent scope for development. Key Responsibilities: Provide 2nd-line support remotely, over the phone … environments, including Azure Active Directory, Exchange Online, SharePoint, Teams, OneDrive, Endpoint Manager, and related admin centres. Configure and secure Microsoft 365 tenants, applying security policies and best practice. Support Windows Server, desktop OS, and mobile device management via Intune. Carry out networking support including routers, firewalls, switches, TCP/IP, and DNS. Implement and support security protocols More ❯

Technical Support Analyst (Tier 2) Salary: up to 35K with benefits to include: 25 days holiday, bonus scheme, employee discount platform, pension, free parking, volunteering days Location: Taunton/Hybrid An established UK-based managed service provider is seeking a skilled Technical Support Analyst to join their growing team. This is a dynamic, customer-facing role … ideal for someone with strong IT support experience, excellent problem-solving skills, and the flexibility to travel to client sites across the UK. You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations, and serving as an escalation point for complex technical issues. The role … is varied and hands-on, requiring a balance of technical expertise and excellent communication skills. Key skills (not all essential): Minimum 3 years' experience in a similar IT support role Experience using service desk tools and remote support software Administration experience in a small to medium-sized corporate IT environment, including operational and break/fix activities. Familiarity More ❯

Technical Support Analyst Tier 1 Location: Somerset/Hybrid Hours: 37.5 per week, two shifts: 08:30-17:00/10:00-18:30 Overview: Our client is seeking a Tier 1 Technical Support Analyst to join their busy service desk team. This role involves providing first-line IT support across multiple sites, resolving tickets … will also assist with user training, process documentation, and occasional onsite support. Key Responsibilities: Act as first point of contact via phone, email, or chat. Log, assign, and resolve support tickets, escalating where appropriate. Provide support across Microsoft 365, workstations, servers, printers, networks, and vendor applications. Carry out daily system checks and asset management tasks. Contribute to knowledge … improvements. Undertake training to build technical skills and certifications. What they're looking for: GCSEs (including Maths and English) or equivalent. Previous experience in customer service or a technical support environment. Knowledge of IT systems, ticketing tools, and service desk operations. Strong communication skills and a collaborative, team-focused approach. Desirable: A-levels, BTEC, or IT-related qualifications. Microsoft More ❯

IT Support Technician [Weston-super-Mare] | Full-time | Permanent About the Role We're looking for an enthusiastic IT Support Analyst to join our collaborative and forward-thinking client. If you have hands-on desktop support experience, enjoy solving problems, and thrive in a fast-paced environment, this could be the perfect role for you. What … You'll Be Doing Providing 1st and 2nd line support for hardware and software issues across the business Managing and resolving service desk tickets within agreed SLAs Installing, configuring, and maintaining desktop systems and IT equipment Supporting user account management via Active Directory and Office 365 Assisting with IT equipment moves, upgrades, and installations Collaborating with the wider IT … Contributing to IT projects and continuous improvement initiatives Keeping accurate records of assets and service desk activity What We're Looking For Minimum 1 years' experience in a desktop support or IT technician role Knowledge of Windows 10, Microsoft Office Suite, and basic networking (DHCP, IP) Experience with Active Directory and Office 365 administration Familiarity with ITIL principles and More ❯

2nd Line Support Analyst + SC Cleared role + 6 month initial contract + £250 -£300 per day - Inside IR35 + This role is Onsite in Yeovil Key Skills: + Current SC Clearance + PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop … level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop/Laptop/VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with …/deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching M365, Autopilot, Intune More ❯

Your New Role As an IT Support Engineer (2nd Line), you'll be the go-to person for clients across the UK. You'll be the escalation point for the Service Desk team, tackling a wide range of technical issues with your extensive knowledge of Microsoft 365, Windows, and networking. Based on-site in Taunton, you'll also get … volume of tickets. A brilliant team player attitude with a problem-solving approach and the ability to work independently. Excellent communication skills, with the ability to provide high-level support directly to customers, both remotely and in person. What You Need to Do Now If you're interested in this role, click 'apply now' to forward an up-to More ❯

the OOH rota and standby, must have a full clean driving licence - 2 year+ experience in a PC field service environment or PC field Workshop environment Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training More ❯