1 to 25 of 56 Support Analyst Jobs in the City of London

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

IT Support Analyst 5 days on site in London Office -- M-F 8:30 AM- 6 PM Salary Range - £45,000-£50,000 Annually Position Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus … on diagnosing and resolving support requests in a timely and professional manner. Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office (office-based and remote … and global offices. Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices. Support meeting room and video conference facilities, including systems like Teams and Zoom. Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets. Manage hardware asset inventory and equipment lifecycle. Enforce IT policies and guidelines, monitor enterprise More ❯

Social network you want to login/join with: Information Technology Support Analyst, london (city of london) col-narrow-left Client: The Phoenix Group Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: IT Support Analyst 5 days on site in London Office -- M-F 8:30 AM- 6 PM Position Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests in a timely and … professional manner. Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and repair computer and printer More ❯

PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL* IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk … Analyst/1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have … excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all More ❯

Note: Experience working in a law firm is essential. IT Support Analyst (Law Firm), London (City of London) Client: DGH Recruitment Location: London (City of London), United Kingdom Job Category: Other EU work permit required: Yes Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: This is a fantastic opportunity for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join a global law firm based in London on a permanent basis. Summary: The Service Desk Analyst will report to the Service Desk Manager, supported by Service Desk Specialists and the Senior Service Desk Specialist. The role involves being the primary point of contact within the IT Service … Desk, requiring excellent customer service skills, multitasking ability, and composure under pressure. Key Responsibilities: Providing professional and consistent technology support to all staff Responding to incidents and requests reported via all mediums Accurately recording incidents and requests, ensuring response within the set SLA Maintaining and updating incident/request records Alerting senior team members of recurring incidents and potential More ❯

IT Support Engineer/Service Desk Analyst/IT Technician who has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support tickets is required for a multi award-winning Managed Service Provider based in the City of London. ALL LEVELS OF IT EXPERIENCE CONSIDERED As a successful candidate … you will need a solid foundation in 1st Line/2nd Line IT Technical Support, preferably covering Microsoft technologies within a Technical Help Desk environment. SALARY: up to £32,000 per annum + Bonus (up to £3,000 p.a.) + Benefits (see below) LOCATION: Hybrid working/3 Days per Week working from the office in the City of … mark, and only a select few have scored 30! Wishing you the best of luck with it. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/Service Desk Analyst/IT Technicianwho has previous experience working on a busy helpdesk resolving first line and/or second line IT technical support More ❯

approach, Squarepoint also runs discretionary strategies to augment our systematic approach and monetize opportunities which may not be suitable to be traded in a systematic strategy. Role: Trade Flow Support - Trading Application Support Team: Technology Operations Location: London Position Overview: Manage global trading platform readiness: pre-trading & post-trading Provide monitoring and support for end to end … trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support scheduled changes: application deployments, network implementations and server maintenance Oversee automated processes, scheduled jobs and regular reports Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc. Identify … such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams Required Qualifications: Hands on trade flow support experience a must Proficient in Linux OS Proficiency with Bash and a scripting language such as Python or Perl required Detailed practical knowledge of FIX. Ideally, familiarity with native More ❯

IT Support Analyst £35,000 - £40,000 per annum Full time – Central London – Office based 5 days per week Is this the IT Support Analyst role for you? Crone Corkill are partnering with a longstanding, boutique client who are looking to onboard an IT Support Analyst to focus on 1st/2nd Line responsibilities … between themselves and their sister company. Working as part of a newly merged, close-knit team, your key focus will be on Desktop Support for circa 250 London based end users across both businesses. You’ll be one of the main points of contact for IT Support related issues, escalating where appropriate. One business has a Windows/… so experience using the tools within is very advantageous. Given the size of each business, it’s important for my client that the person joining has experience providing IT Support within an SME environment. Candidates without this may not be considered. What will you do as an IT Support Analyst? Support users in the office, over More ❯

Support Analyst – IT Operations Permanent | Hybrid | London Bestman Solutions is working with a security-focused, not-for-profit organisation to hire a Support Analyst – IT Operations to join a collaborative internal ICT team. This is an excellent opportunity for someone who enjoys solving technical problems, thrives in a close-knit environment, and wants to be part … of a mission-led organisation delivering real-world impact in the cybersecurity and intelligence space. You’ll be the go-to person for first-line IT support across the organisation — resolving issues, setting up systems, and keeping things running smoothly for both office-based and remote colleagues. You’ll play a hands-on role in day-to-day operations … while contributing to a secure and reliable tech environment. What You’ll Be Doing Responding to support requests via phone, email, or in person Troubleshooting hardware, software, and network issues Supporting remote users and maintaining IT equipment (laptops, desktops, peripherals) Managing onboarding and offboarding tasks for new starters and leavers Performing routine system maintenance, updates, and fault diagnostics Escalating More ❯

Role Overview: IT Support Analyst Job Description: We’re seeking a IT Support Analyst who can join us on this journey, using his or her technological skills to make us more efficient. In this role, you will provide hardware & software assistance and 1st line IT support to our users and provide Training. From day one … you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall support and growth. Responsibilities: The following (non exhaustive) list details the main responsibilities of the Junior IT Helpdesk role: To provide 1 st line IT Support to all employees across multiple company sites. Solving Support Tickets. Resolving Printer and Connectivity issues. Cable patching, cable management etc. Maintaining cabling and keeping Server Rooms tidy. To support other IT staff members to ensure all IT documentation is up to date. Managing spare parts and consumables. Resolving business systems issues Working on Project deliverables. Essential Skills & Requirements: Proven helpdesk experience. Broad knowledge and experience in Printers More ❯

Role: Desktop Support Analyst Location: London (On-site 5 days) Are you a skilled Desktop Support Analyst with a passion for delivering top-tier technical support? We're on the lookout for an experienced Desktop Support Analyst to join our team and play a crucial role in ensuring seamless IT operations. . What … You'll Be Doing: Providing hands-on and remote technical support, troubleshooting hardware, software, and network issues across various devices, including VDI, laptops, and printers. Managing system installations, configurations, and updates for Windows 10, Office 365, and other enterprise applications. Deploying patches and updates using Microsoft System Centre Configuration Manager (SCCM) . Supporting collaboration tools such as MS Teams … up and managing AV equipment for company-wide meetings and events. Participating in IT projects, including system upgrades and migrations. What We're Looking For: Strong background in desktop support and IT troubleshooting. Hands-on experience with Windows 10/11, Microsoft Office Suite, Active Directory, Citrix, VDI, and Exchange. Knowledge of endpoint security tools, including antivirus and firewalls. More ❯

IT Support Analyst, london (city of london) Client: Crone Corkill Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: IT Support Analyst Full Time | Office Based | City of London Is this the IT Support Analyst role for you … Crone Corkill are assisting a financial client as they look to bring in a personable 1st/2nd Line focused IT Support Analyst to the team on a permanent basis. They’re searching for someone who already has experience with VMware, O365 & AD to work within a close knit team and help push the IT function forward. This … per week. If you do not have relevant experience working within the financial/banking industry, you’re unlikely to be considered. What will you do as an IT Support Analyst? Work as the first point of call for incoming IT issues, provide excellent customer service and escalate when needed Connect virtual computers, allocate VMs, maintenance and technical More ❯

staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support, you … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical hardware … Setting up and maintain AV and conferencing equipment. Travel within Zone 1 in London to various company locations How will we help you succeed? Online continuous learning subscription to support your growth and career. Mentorship within the team to help with obstacles and learn from them together. An environment where teamplay and individuality are equally cherished. Opportunities to be More ❯

Investment Bank - Application Support Analyst - Global Equity Technology A global investment bank is looking for an experienced Application Support Analyst to join its Global Equities Technology group. This role supports a complex front-to-back trading platform critical to multiple business functions including Front Office, Risk, Finance, and Operations. This is a high-impact role for … someone who thrives in fast-paced environments, enjoys problem-solving, and wants to work across the full trade lifecycle in a global organisation. Responsibilities: Provide hands-on support for enterprise-scale trading applications, ensuring maximum system availability. Manage incidents and issues raised by Front Office, Risk, Finance, and Operations teams. Collaborate with developers, infrastructure teams, and vendors to troubleshoot … or Calypso. Familiarity with enterprise messaging systems (Solace, Tibco EMS, MQ). Exposure to CI/CD pipelines and deployment automation tools. Experience in a 24/7 global support environment. More ❯

Job Title: Senior Application Support Analyst Location: London (hybrid) Contract: 6 months (ongoing) Skills & Competencies Mandatory: Energy Trading and Risk Management (ETRM) Systems experience – ideally ZEMA – more broadly Commodities Trading background. Ability to deliver and understand the importance of customer service excellence, face to face, over email and by telephone. Excellent Interpersonal and relationship building skills. Strong troubleshooting More ❯

Application Support Analyst – Surveillance Systems 💷 £550–£650 per day | Outside IR35 | 6-12 month rolling contract 📍 Central London | 5 days a week on site You’ll be working for a global financial services firm, supporting a wide range of front-office and post-trade systems with a particular focus on Surveillance, Trading, and Market Connectivity platforms. This is … matters: As a business, we promote an inclusive and supportive environment for all genders We’re committed to creating a workplace where everyone feels welcome and valued We actively support gender diversity and inclusion We foster a culture that supports work-life balance and equal opportunity ✅ What you’ll be doing: Providing 2nd/3rd line support across … Leading vendor upgrades and mandatory exchange changes Working with stakeholders across tech and the business to keep systems live and efficient 🔧 What you’ll need: Proven experience in Application Support within financial services Strong hands-on knowledge of Windows, Linux/Unix, SQL and Oracle Familiarity with FIX messaging , exchange connectivity and high-frequency trading systems Experience with platforms More ❯

Social network you want to login/join with: IT Support Engineer/Technical Support Analyst, london (city of london) col-narrow-left Client: Joseph Hage Aaronson & Bremen LLP Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 26.06.2025 Expiry Date: 10.08.2025 col-wide … staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/Technical Support Analyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support, you … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical hardware More ❯

Guidewire Application Support Analyst Permanent Hybrid - 2 days in London £65,000 - £75,000 An Application Support Analyst with experience supporting Guidewire Applications is required for a specialty insurer in the Lloyd's market building out an entirely new team to support the Claims team and the integration of Guidewire into the wider estate of … have knowledge of SQL databases and be enthusiastic about growing within the business and the team with suggestions on how to improve and optimize processes Responsibilities: Responsible for the support & integration of Guidewire application to business estates Identify opportunities and propose integration solutions including batch processing and message queues Manage and provide technical for Guidewire applications in production. Liaise … interact with 3rd party vendors Engage with technical teams and business analysts to achieve and support successful integration Requirements: London Markets or Speciality Insurance experience is required Extensive experience with Guidewire ClaimCenter Deep understanding of ITIL Service Management Experience using Microsoft SQL Applications Support Analyst - SQL, Guidewire, ClaimCenter, BillingCenter, PolicyCenter, Insurance, Support, Support Analyst More ❯

Application Support Analyst - £85,000 per annum - PowerShell The role of the Application Support Analyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders. Acting as a key point of contact for issue resolution, the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution of … outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. This role will be working within the Front Office Teams and would requires someone with experience on Trading Platforms and preference to candidates with exposure to FIX Connectivity. Proficient in … environments. Strong PowerShell experience is a must! If you are interested in the above role please come back to me asap with an updated CV or contact number. Application Support Analyst - £85,000 per annum - PowerShell More ❯

Application Support Analyst - £80,000 per annum - Financial Services The role of the Application Support Analyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders. Acting as a key point of contact for issue resolution, the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution … of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. This role will be working within the Front Office Teams and would requires someone with experience on Trading Platforms and preference to candidates with exposure to FIX Connectivity. Proficient … environments. Strong PowerShell experience is a must! If you are interested in the above role please come back to me asap with an updated CV or contact number. Application Support Analyst - £80,000 per annum - Financial Services More ❯

Application Support Analyst – Derivatives Trading - Are you a tech-savvy problem solver eager to thrive in a high-performance trading environment? Join a fast-paced, innovative derivatives trading firm as an Application Support Analyst and play a key role in maintaining the stability and efficiency of cutting-edge trading systems. 🔧 Key Responsibilities Deliver first and second … line support for mission-critical trading applications, ensuring seamless trading operations. Diagnose and resolve technical issues across diverse platforms, maintaining optimal system performance. Collaborate closely with developers, traders, and infrastructure teams to implement effective solutions. Monitor application health and proactively mitigate potential disruptions. Develop and maintain scripts to automate workflows and enhance operational efficiency. 🎯 Your Profile Bachelor’s degree … in Computer Science, Engineering, or a related technical discipline. 1–2 years of hands-on experience in application support within a commercial setting. Strong command of Linux , especially command-line operations. Proficient in SQL for data analysis and troubleshooting. Experience with scripting languages such as Python , Bash , or Shell . Analytical thinker with a keen eye for detail and More ❯

D365 F&O Support Analyst – Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365FO, D365 F&O, Dynamics 365, Dynamics 365 finance & operations, supply chain, ERP, Finance – UK - Hybrid - £35k-45k Our end user client are looking for a D365 F&O Support Analyst to provide 1st and 2nd … elements of Dynamics AX & D365, including integrated applications. To maintain a high degree of customer service and adhere to all service level agreements and processes. Take ownership of user support, troubleshooting, fault resolution and service management; escalating incidents to other support teams where necessary. Take ownership of customer problems and follow up the status of problems to the … in a timely manner. Log & prioritise all incidents, service requests, change requests in the Service Desk Management tool and Azure Dev Ops (when required). Highlight when external technical support is required where problems cannot be resolved in-house, liaise with 3rd Party suppliers to expedite resolution. Remote Support management of customer issues when required. Complete service request More ❯

Application Support Analyst – Front Office/Trading Systems 💷 £400–£600 per day | Inside IR35 | 12 month rolling contract 📍 Central London | Hybrid Working Everyone matters here: We promote an inclusive, supportive environment for all genders We’re committed to creating a workplace where everyone feels welcome and valued We actively support gender diversity and inclusion at every level … We foster a culture of work-life balance and equal opportunity You’ll be joining a global financial services firm, delivering hands-on application support across trading, clearing, and market connectivity platforms. This is a technical and user-facing role where you’ll own issues end-to-end and play a key part in keeping high-impact systems stable … and responsive. What you’ll be doing: Supporting a wide range of trading and post-trade systems (including trade capture, clearing, and risk apps) Providing 2nd/3rd line support for internal and external users Managing incidents, system changes, and vendor upgrades Writing and maintaining PowerShell or Python scripts for automation Running exchange reporting and handling technical onboarding for More ❯

We are currently recruiting for a Technology Support Analyst II, on a 12 month fixed term contract, to work Monday to Friday 9.30am to 5.30pm in our London office. POSITION OVERVIEW The Technology Support Analyst II is responsible for day-to-day PC hardware and software support. This includes imaging, installing, diagnosing, repairing, maintaining, and upgrading … priorities and possess a high level of discipline while remaining flexible. The individual will also be required to assist the Firmwide IT Service Desk by providing 1st line phone support to our customers. In addition to demonstrating considerable experience in the areas of responsibility listed above, the successful candidate will demonstrate expertise in providing prompt, professional and courteous services … candidate will be part of a weekend coverage Rota. They may also be required to work overtime during the weekdays or weekends when needed. This is an in-office support role. JOB RESPONSIBILITIES (This list is not exhaustive and may be supplemented and changed as necessary.) Good judgment in assessing user issues; intermediate troubleshooting methodology. Ability to work for More ❯

Join to apply for the Senior Application Support Analyst role at LSEG (London Stock Exchange Group) 2 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated … or DevOps. Ability to work both independently and in teams. OUR VALUES AND CULTURE: We value integrity, partnership, excellence, and change. Our culture emphasizes diversity, innovation, and sustainability. We support our employees' growth and foster an inclusive environment where everyone can thrive. ADDITIONAL INFORMATION: We offer comprehensive benefits, including healthcare, retirement plans, volunteering days, and wellbeing initiatives. We are More ❯