HAVE YOUR OWN TRANSPORT. Aspire Jobs are working with our well-established and family run IT solutions client, who are now looking to recruit a 1 st line IT SupportEngineer to join their growing team. They will offer full training for the successful candidate. This 1 st line SupportEngineer role will suit someone who … the perfect chance to turn that into a career. The role will start with IT admin and then you will be eased into more of a 1 st line support role where you are speaking to clients helping resolve their IT issues. Key Responsibilities of the 1 st Line IT SupportEngineer include: Providing 1st Line technical … support to clients via telephone, email and face to face Logging all service tickets Responding to technical issues in a timely manner and escalating where necessary Prioritising and managing your own workload to ensure Service Level Agreements are met Providing strong customer service to all clients as well as building good working relationships with customers Setting up laptops, PCs More ❯
Poole, Dorset, United Kingdom Hybrid / WFH Options
Spectrum IT Recruitment
Poole 1-2 days a week on site (hybrid) Our client is looking for a Customer SupportEngineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or … days in the office and the chance to work with some of the most innovative tools in the industry. Customer SupportEngineer Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues, working across customer environments. Collaborate with … internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience via email, phone, and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management system. Participate in an on-call rota More ❯
Role: IT SupportEngineer Location: Bournemouth Salary: £30,000 - £34,000 Expanding MSP | Technical Variety | Progression into Cloud & Infrastructure Projects Were partnered with a rapidly expanding MSP in Bournemouth, known for delivering high-quality IT support and infrastructure services while building a strong reputation for career development. Theyre looking for an IT SupportEngineer to … Azure, networking, and virtualisation all while being supported to progress toward 3rd Line, cloud, or project-focused roles. This is the perfect next step if youre already in IT support and want to accelerate your career within a fast-paced, supportive MSP environment. Required Skills: Solid experience with Windows Server, Active Directory & Microsoft 365 Good understanding of networking basics More ❯
Our client, a small but rapidly growing MSP offering IT and web services, is seeking an enthusiastic and motivated 2nd Line SupportEngineer to join their expanding team in Christchurch, near Bournemouth. This is an exciting opportunity for an individual looking to develop their career and potentially grow into a Head of IT role as the company expands. … Key Responsibilities: Providing 2nd line support to a diverse client base, ensuring high levels of customer satisfaction Diagnosing and resolving technical issues in a timely and efficient manner Managing and prioritising support requests through the ticketing system Assisting with the setup, configuration, and maintenance of IT infrastructure Escalating complex issues to 3rd line support or specialist teams … when necessary Offering guidance and support to junior members of the team Contributing to the continuous improvement of service delivery processes Maintaining comprehensive documentation of technical procedures and solutions Job Requirements: Experience in providing 2nd line support within an MSP environment Strong knowledge of IT infrastructure, including servers, networks, and cloud services Proficiency in troubleshooting and resolving technical More ❯
