7 of 7 Support Manager Jobs in the East of England

We’re seeking an experienced IT Support Team Manager to oversee and support our IT helpdesk team and support function, ensuring timely, effective, and professional service to our organisation. In this role, you’ll take the lead on day-to-day support operations and internal IT projects, manage escalations, and provide guidance to ensure best … practices in troubleshooting and user support. You'll also collaborate with other IT team members to improve processes and support system upgrades, making sure our team meets both technical and customer service standards. This position requires excellent communication skills, leadership abilities, and a strong background in IT support. The primary duties will be working with a Managed Service Provider … documentation and governance. Throughout the IT service desk lifecycle, the postholder will be a point of contact with the end-users, overseeing and building complete process ownership around IT support, systems, processes, and technical resolutions. The demanding role calls for excellent customer service skills, encompassing our customer service ethos across our IT support functions. With a broad range More ❯

integrated and innovative solutions for the civil engineering and construction sectors, specializing in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. Reporting to our Head of Application Support, this role oversees the support and maintenance of applications. Based in Hoddesdon, the role reports to the Head of Applications and includes line management responsibilities. The ideal candidate … will be flexible, adaptable, and committed to providing excellent support for critical business applications. About our role Improvements - Enhancing system resilience and supporting daily operational technologies. Processes - Understanding and optimizing support processes to ensure effective service delivery. Leading Sprint Releases & Upgrades with thorough testing and business approval. Collaborating with Product Owners to develop strategies. Managing vendor relationships to … ensure service quality. Ensuring support services meet or exceed agreed Service Levels. Regularly reviewing and improving support processes for efficiency and customer satisfaction. Stakeholder engagement and management - Building and maintaining strong relationships with key stakeholders. People management - Leading and mentoring the team, monitoring performance, and providing technical guidance. About you You should have demonstrable experience leading application portfolio More ❯

Social network you want to login/join with: Technical Service Support Manager, luton, bedfordshire col-narrow-left Client: Location: luton, bedfordshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Our Client We have the pleasure of working with a UK … leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in 1991, this company is known for technical excellence, customer focus, and long-term partnerships with leading global manufacturers With the planned retirement of a long-serving team member, they are hiring a Technical Service Support Manager to … function into its next phase — combining field engineering leadership, technical coordination, and internal capability development. Purpose of the Role This is a hands-on technical leadership role designed to support engineers, maintain product knowledge across the team, and ensure quality across all technical services. You will take the lead on field escalation issues, technical communication with manufacturer partners, and More ❯

Our Client We have the pleasure of working with a UK leader in the supply, support, and service of high-performance laser systems used in ophthalmology and aesthetic medicine. Established in 1991, this company is known for technical excellence, customer focus, and long-term partnerships with leading global manufacturers . With the planned retirement of a long-serving team … member, they are hiring a Technical Service Support Manager to lead their service function into its next phase — combining field engineering leadership, technical coordination, and internal capability development. Purpose of the Role This is a hands-on technical leadership role designed to support engineers, maintain product knowledge across the team, and ensure quality across all technical services. … candidate will be involved in structured succession planning and will work closely with the outgoing team member to ensure a smooth transition. Key Responsibilities Provide day-to-day onsite support for engineers with fault finding, diagnostics, and service strategies Act as the primary escalation point for technical issuesLead service meetings, ensure protocol compliance, and coordinate product updatesManage workshop operations More ❯

ICT Support Manager Location: Watford, Hertfordshire Salary: £48,000 + Pension + Parking This is an excellent role for an ICT Support Manager who is seeking a new role with a very successful and exciting organisation. There will be plenty of opportunity for progression in this role. Some of your duties will include: Assisting with providing … support for users based on-site and at remote locations throughout the UK Managing busy helpdesk function and overseeing calls from users requiring IT support Solving problems at ‘first call’ where possible or co-ordinating engineering support for users Producing job sheets and allocating work to be completed to team of field-based engineers Providing support More ❯

Job Description – Technical Support Manager MV & LV Switchgear Services Reporting to the Switchgear Services Business Manager, this positionprovides an excellent opportunity to enhance professional growth and development within an expanding service line of business. The successful applicant will be responsible for providing technical support to the existing service business and Vertiv service customers on all aspects … the SSBM in the development and deployment of Vertiv Services EMEA MV/HV Service offering. The main remit of the role will encompass the following duties: Provide technical support for all internal and external enquiries received into the services team for LV/MV Switchgear, Transformers and Busbar Systems, supporting the sales team in defining customer needs and … possible. Where necessary, attend in-person at client site to discuss/clearly define proposed works. Where required, review sales quotations for technical correctness prior to issue to customer. Support management in the development of MV service offering, ensuring that any offering meets the correct standards and regulations. Take ownership of complex/long term technical issues on customer More ❯

Technical Support Manager LV-MV Switchgear services, luton, bedfordshire Client: Vertiv Location: luton, bedfordshire, United Kingdom Job Category: Other Virtual job fairs - EU work permit required: Yes Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Job Description – Technical Support Manager MV & LV Switchgear Services Reporting to the Switchgear Services Business Manager, this position … provides an excellent opportunity to enhance professional growth and development within an expanding service line of business. The successful applicant will be responsible for providing technical support to the existing service business and Vertiv service customers on all aspects of LV & MV Switchgear, Transformers & Busbar, they will also be responsible for supporting the SSBM in the development and deployment … of Vertiv Services EMEA MV/HV Service offering. The main remit of the role will encompass the following duties: Virtual job fairs Provide technical support for all internal and external enquiries received into the services team for LV/MV Switchgear, Transformers and Busbar Systems, supporting the sales team in defining customer needs and compiling suitable technical solutions. More ❯