18 of 18 Support Manager Jobs in the South East

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising … workflows, and championing a customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £50k base salary + Bonus Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes … Hybrid If you have previous experience leading Software/Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level. More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. You ll be the backbone of our support operation, overseeing helpdesk systems, optimising … workflows, and championing a customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £55k - £57.5k base salary + Bonus and great benefits Benefits: 5% pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets … more Location: Milton Keynes Hybrid If you have previous experience leading Software/Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the next level. More ❯

Are you passionate about leading high-performing Software support teams and delivering exceptional customer experiences? We are looking for an Application Support Manager to lead a dynamic team of nine support analysts in ensuring outstanding service across our suite of SaaS solutions. Below covers everything you need to know about what this opportunity entails, as well … as what is expected from applicants. You'll be the backbone of our support operation, overseeing helpdesk systems, optimising workflows, and championing a customer-first culture. Role: Application Support Manager, Software Support Manager, Software Support Team Lead, IT Support Manager, Service Desk Manager Salary: circa £50k base salary Bonus Benefits … pension, 25 days holiday, two wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid If you have previous experience leading Software/Application support teams, ideally in SaaS environment, and thrive in fast-paced, customer-centric environments, we want to hear from you. Apply now and help us take customer experience to the More ❯

Service Desk Team Lead/Technical Support Manager Ready to lead a high-performing team on the front lines of cutting-edge technology? We're seeking a dynamic Service Desk Team Lead/Technical Support Manager with a passion for driving results and inspiring others where you'll mentor and develop a team of technical experts … ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Lead/Technical Support Manager with a company that design, deliver and manage solutions to meet their clients' strategic and IT needs across Cloud (mostly Azure), Infrastructure, Connectivity and End-User services. … innovative systems covering areas from automation to governance and security, all helping themselves differentiate their services from other providers. This is an exciting opportunity to join an industry-leading support department. Reporting to the Head of Support Services, the Service Desk Team Lead/Technical Support Manager is responsible for delivering excellent support experience to More ❯

Sales Support Manager 30,000 per annum Dartford Monday - Friday, Office Based 23 days holiday + bank holiday, parking on site, pension scheme Join Our Team as a Sales Support Manager! We are on the lookout for a dynamic Sales Support Manager to join our enthusiastic team in Dartford! If you have a knack … Career Development : We believe in nurturing talent and offering growth opportunities. Team Spirit : Join a supportive, friendly team that celebrates success together. What You'll Do: As our Sales Support Manager, you will be the backbone of our sales team, providing essential support that keeps our operations running smoothly. Your responsibilities will include: Sales Coordination : Assist the … and professionally. Collaboration : Work closely with various departments, including marketing and product management, to align our sales strategies. What We're Looking For: Experience : Previous experience in a sales support or administrative role is highly desirable. Skills : Strong organisational skills, attention to detail, and the ability to manage multiple tasks effectively. Communication : Excellent verbal and written communication skills to More ❯

Sales Support Manager £30,000 per annum Dartford Monday - Friday, Office Based 23 days holiday + bank holiday, parking on site, pension scheme Join Our Team as a Sales Support Manager! We are on the lookout for a dynamic Sales Support Manager to join our enthusiastic team in Dartford! If you have a knack … Career Development : We believe in nurturing talent and offering growth opportunities. Team Spirit : Join a supportive, friendly team that celebrates success together. What You'll Do: As our Sales Support Manager, you will be the backbone of our sales team, providing essential support that keeps our operations running smoothly. Your responsibilities will include: Sales Coordination : Assist the … and professionally. Collaboration : Work closely with various departments, including marketing and product management, to align our sales strategies. What We're Looking For: Experience : Previous experience in a sales support or administrative role is highly desirable. Skills : Strong organisational skills, attention to detail, and the ability to manage multiple tasks effectively. Communication : Excellent verbal and written communication skills to More ❯

Support Manager - Hemel Hempstead (Hybrid) Are you a dynamic leader with a passion for outstanding customer service? Ready to take charge of a high-performing team and make a real impact? If so, this is your chance to lead, inspire, and drive excellence in a forward-thinking organisation. We're looking for an experienced Support Manager … This pivotal role puts you at the heart of our customer experience, where your leadership will shape the future of service excellence. What You'll Be Doing As our Support Manager, you'll oversee daily support operations, ensuring every customer interaction is smooth, effective, and memorable. Your responsibilities will include: Leading, mentoring, and developing a high-performing … This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and loves delivering measurable results. What You'll Bring Proven experience leading customer support or service delivery teams in a fast-paced, customer-focused environment. Strong background in ERP systems, ideally including Intact iQ or similar platforms. In-depth understanding of ERP architecture More ❯

Applications Support Manager ( North London On-SIte) We’re working with a leading UK private higher education provider with campuses in London, Birmingham, Manchester, and Leeds, as well as international sites. They deliver vocational, undergraduate, and postgraduate programmes in partnership with UK universities, with a strong focus on widening access to education, supporting diverse learners, and promoting employability … through flexible learning and industry-aligned courses. They’re looking for an Applications Support Manager who will be responsible for managing and supporting a portfolio of business applications and technology solutions. This includes oversight of the architecture, support, maintenance, deployment, and enhancement of commercial software applications, with a particular focus on core system software and related integrations … Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a management or supervisory More ❯

Applications Support Manager ( North London On-SIte) We’re working with a leading UK private higher education provider with campuses in London, Birmingham, Manchester, and Leeds, as well as international sites. They deliver vocational, undergraduate, and postgraduate programmes in partnership with UK universities, with a strong focus on widening access to education, supporting diverse learners, and promoting employability … through flexible learning and industry-aligned courses. They’re looking for an Applications Support Manager who will be responsible for managing and supporting a portfolio of business applications and technology solutions. This includes oversight of the architecture, support, maintenance, deployment, and enhancement of commercial software applications, with a particular focus on core system software and related integrations … Essential Skills & Experience Degree or equivalent qualification, or significant relevant work experience in a similar role. Expertise in business process analysis, requirements gathering, solution design, vendor management, enterprise application support (ERP/CRM), and a strong understanding of the student lifecycle. Experience working with ERP environments; knowledge of Thesis SM is advantageous. Previous experience in a management or supervisory More ❯

about the Company An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for various industries. Info about what the Global Customer Support Manager role entails The Global Customer Support Manager oversees the daily operations of a geographically distributed Customer Support team across the UK, USA, Germany, and … China. This role combines strong leadership with strategic customer advocacy, aiming to enhance satisfaction through faster support responses, effective issue resolution, and ensuring customer feedback drives product and process improvements. The position involves building and maintaining strong relationships with key accounts, understanding their industries, and offering tailored solutions to meet their business goals. Acting as a trusted advisor and … point of escalation, the Manager works cross-functionally with engineering, product, and other internal teams to improve the customer experience, implement best practices, and prepare for new product releases. Frequent international travel is required, along with a deep understanding of the product portfolio, their applications, and the industries in which customers operate. Requirements of a Global Customer Support More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! 2 days per month in Milton Keynes. This is a chance to run an ERP support team has a man manager for an ERP vendor. Ideally you will be a support manger for … Kerridge OGL Epicor IRIS OneAdvanced Infor Priority ERP Sage 200, Sage Intacct Sage X3 Business Central Orderwise Or other ERP solution You will need a strong background in application support, managing team, managing the "queue" across first second and third line support. You will get involved in: Appraisals Interviews Training schedules Roster management Customer meetings Negotiating SLA's And More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! 2 days per month in Milton Keynes. This is a chance to run an ERP support team has a man manager for an ERP vendor. Ideally you will be a support manger for … Kerridge OGL Epicor IRIS OneAdvanced Infor Priority ERP Sage 200, Sage Intacct Sage X3 Business Central Orderwise Or other ERP solution You will need a strong background in application support, managing team, managing the "queue" across first second and third line support. You will get involved in: Appraisals Interviews Training schedules Roster management Customer meetings Negotiating SLA's And More ❯

Department: Customer Support Location: Milton Keynes Compensation: £50,000/year Description As the Customer Support Manager, you will lead the frontline of our customer support operations, ensuring timely, effective, and empathetic resolution of user issues. You'll look after a team of 9 support analysts, including 1 team lead, to oversee helpdesk systems and … bring your personality, your flare for customer service and you'll likely enjoy and be able to deliver the following: Manage the day-to-day operations of the customer support helpdesk, ensuring SLAs and OKRs are consistently met. Lead, coach, and develop a team of support analysts to deliver exceptional service across multiple channels (email, chat, phone, ticketing … Monitor ticket queues, escalate critical issues, and ensure timely resolution of customer problems. Maintain and optimise helpdesk tools and knowledge base content to improve efficiency and self-service. Analyse support trends and customer feedback to identify areas for improvement and inform product and process enhancements. Collaborate with Product, Professional Services, and Customer Experience teams to ensure a seamless customer More ❯

Overview Systems Support Manager Location: Newbury Competitive salary Churches Fire isa highly recognised, industry leading Fire and Security business and is growing rapidly. Churches Fire has a track record of providing fantastic opportunities to candidates throughout the Country. Due to our expanding team and client base, we are now seeking a Systems Support Manager. Responsibilities Manage and … solely responsible for specialist software support (client facing portal, assessor application to conduct risk assessments), queries and issues for all internal staff and entire client base (existing and new business). Main contact for staff and clients for existing and new software packages. Manage and conduct existing/new client training sessions for the entire software package (client facing … database where required. Primary IT contact (hardware and software) for office-based staff, employed and associate assessors and clients. Manage escalated IT issues (infrastructure, hardware and software) with IT support company. Manage company software services out of hours as/when required - server reboot/maintenance. Manage IT equipment ordering process for all new starters (office and field based More ❯

multi‐module SaaS platform that’s fast becoming the go‐to choice in its industry. Rapid-growth plans, where ideas turn into global impact. The Opportunity: As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how … on’ role! This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst … championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front More ❯

multi‐module SaaS platform that’s fast becoming the go‐to choice in its industry. Rapid-growth plans, where ideas turn into global impact. The Opportunity: As the Customer Support Manager, you'll help to transform the support function and build a world-class team that delivers customer excellence at every touchpoint. Be prepared to demonstrate how … on’ role! This is a fantastic opportunity to take solid foundations and further train, develop, and optimise your team. Whilst leading the day-to-day activities of this busy support team, meeting SLAs and OKRs, assessing trends, and working with wider teams, you’ll collaborate with the VP of Customer to optimise team structure, processes, and best practice, whilst … championing coaching and development of your team! The Ideal Candidate: 3+ years’ experience managing a customer support team within the SaaS sector. Experience working with more complex SaaS solutions (multi-product/module). Experience within EdTech or further education (either directly or as a user base). A genuine leadership mentality: someone who can inspire from the front More ❯

This growing and successful Software Consultancy are looking for a Support Manager, this role is hybrid and based in Hemel Hempstead. To be considered they are looking for the following: Knowledge and Experience Proven experience supporting ERP systems, ideally within the Intact iQ ecosystem or similar tailored platforms Deep understanding of customer needs and the ability to translate … technical solutions into business value. Strong grasp of ERP architecture, data flows, and integration points across finance, inventory, and CRM modules. Demonstrated ability to lead and inspire support teams, manage performance, and drive continuous improvement. Skilled in using support metrics and customer feedback to inform decisions and improve outcomes. Clear, confident communicator with the ability to engage technical … and non-technical stakeholders alike Preferred Qualifications and Experience Proven experience managing or leading support teams in a customer-focused environment Solid understanding of ERP systems, ideally including Intact iQ or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in customer support, operations More ❯

expectations and service performance to minimize escalations. Lead customer demonstrations and extended service field trials to validate customer success factors. Deliver customer training modules covering installation, operation, and maintenance. Support technical integration and ensure alignment with customer success criteria. Manage the customer satisfaction program, gathering insights and driving service improvements. Lead continual service improvement (CSI) initiatives based on customer … lead customer facing initiatives across multiple geographies. Experience in delivery technical training and managing customer experience. Additional Notes Eligibility for UK or US security vetting Flexibility to travel and support customer requirements Stock Options Contributory Pension Scheme3% standard 25 days Annual Leave + Public Holidays Cycle-to-Work Scheme Car Scheme (Salary Sacrifice) Free On-Site Gym Employee Assistance More ❯