1 to 25 of 43 Support Manager Jobs in the UK

Application Support Manager/Business Applications Manager A fantastic opportunity has arisen for a Application Support Manager/Business Applications Manager to join a Crawley based law firm on a permanent basis. Application Support Manager/Business Applications Manager Key Responsibilities: • Provide leadership, support and motivation to the Applications team. … upkeep” of all databases in use by the firm. • Responsible for transactional data created by the applications and the optimisation of data management. • Oversee and deliver the 3rd line support for applications and ensure a responsive and high standard of support. Application Support Manager/Business Applications Manager Attributes/Skills: • Experience within the legal or … environments. • Able to coach and mentor development staff. • Strong commercial understanding to be able to strategically approach by vs. build decisions for the commercial benefit of the firm. Application Support Manager/Business Applications Manager More ❯

IT Application Support Manager Our client, an organisation of international repute and one of the largest employers in Liverpool. They are looking to an IT Applications Support Manager to join their established IT Services team.This is a management role that combines operational oversight, technical strategy, and hands-on delivery across a broad portfolio of business-critical … to-day support. You will act as a trusted design authority, leading on product configuration, integrations, service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies . Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You … a generous leave entitlement, in excess of 40 days - inclusive of public holidays, and an exceptional pension contribution of 21%. You will bring: - Strong experience as an IT Support Manager or Application Support Manager- Leadership experience across operational environments and project/programme delivery- Extensive understanding of IT support processes and their impact on More ❯

Application Support Manager- TMS/IT/Logistics - Remote - Some office Travel required I'm seeking a strong Application Support Manager with experience leading TMS/logistics IT teams. This role is all about team leadership, service delivery, and driving high-quality application support across a European transport network. Key Responsibilities Lead, coach, and develop … the regional TMS application support team. TMS Systems support experience required Manage day-to-day application support operations, ensuring SLA delivery. Act as senior escalation point for all TMS-related incidents and requests. Oversee resource planning, workload allocation, and team performance reviews (PDRs). Drive team knowledge growth, best practice, and process improvement. Ensure all support … align with the European TMS strategy and IT standards. Maintain high-quality documentation, configuration records, and compliance. Collaborate with business stakeholders and internal IT teams to resolve issues quickly. Support or lead TMS-related projects when required. About You Strong background in application support , ideally in TMS or logistics systems. Proven people manager, confident leading and developing More ❯

Automation Support Manager Leeds – Hybrid £51,000 per annum + bonus VIQU have partnered with a leading UK organisation investing heavily in automation and low-code technology, creating a brand-new opportunity for an Automation Support Manager to build and lead an internal automation support function from scratch. You’ll initially be hands-on with … house capability from day one. Key Responsibilities: Transition automation services from third-party providers to in-house delivery Establish strong processes, governance, and documentation across automation operations Manage and support automation platforms including Power Platform and ServiceNow Deliver small-scale automation and low-code development where required Act as the escalation point for complex technical and operational issues Collaborate … with stakeholders and the wider automation function to define and maintain service quality Drive continuous improvement and cost efficiencies across automation support Key Requirements: Proven experience managing or leading automation or technical support teams Strong hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) Experience with ServiceNow , including integrations and workflow management Knowledge of More ❯

Our client are a leading network security vendor seeking a Senior Manager - Technical Support to manage and develop their International (EMEA and APAC) Support teams. Senior Manager, Technical Support (Remote) We’re seeking a Senior Manager, Technical Support to lead a global, high-performing team of Support Engineers, Team Leads, and Managers. … In this role, you’ll ensure customers receive world-class support for complex cybersecurity SaaS products, drive operational excellence, and serve as a key link between customers, product, and engineering teams. This opportunity is ideal for a technical leader passionate about customer success, cybersecurity, and scaling support operations in a fast-moving environment. Responsibilities Lead & Develop an International … team (EMEA and APAC) Mentor and develop Support Engineers, Team Leaders, and Managers, fostering a culture of learning, accountability, and collaboration. Run weekly 1:1s, performance reviews, and provide coaching to support growth and high performance. Recruit and onboard top talent to scale a global support organization. Manage schedules, workload allocation, and operational coverage (including 24/ More ❯

Technical Support Manager – Birmingham/Hybrid £55,000-£65,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Technical Support Manager. This is a leadership role overseeing both the Support Desk and Onsite Project teams, driving excellence, performance and technical innovation. If you’re a proven MSP … leader who thrives on improving organisations, elevating customer experience and guiding technical teams this is the perfect opportunity! The Role As the Technical Support Manager, you will take ownership of day-to-day technical operations and act as the primary escalation point for complex issues, playing a key role in shaping the MSP’s service offerings. Working closely … with the Technical Director and Service Delivery Manager, you will ensure that clients receive a consistently high-quality service while helping the business evolve strategically. Key Responsibilities · Lead, mentor and develop Support Desk and Onsite Project teams. · Oversee training, development plans and performance reviews. · Set and monitor KPI’s and SLA’s to drive excellence. · Foster a culture More ❯

Application Support Manager - £90,000 + Bonus & Benefits – Investment Management – Hybrid, LDN We are partnering with one of the world’s leading investment management companies, renowned for its expertise in investment and asset management. With a broad client base spanning worldwide, our client combines scale, active insight, and purpose driven investment. Our client is seeking an experienced Application … Support Manager to lead and oversee their application support team. This role requires someone with a strong technical foundation and proven leadership experience , capable of driving operational excellence across complex investment and asset management platforms. The ideal candidate will bring both strategic vision and hands-on management skills, ensuring that the firm’s applications run seamlessly to … support. In this role, you’ll take ownership of day to day application support operations, leading the team in managing resources , coordinating project work , and ensuring effective communication with stakeholders during critical incidents. Working in close partnership with development, product, and project teams, you’ll oversee smooth transitions from delivery to production, safeguarding system stability, performance, and reliability. You More ❯

Application Support Manager - £90,000 + Bonus & Benefits – Investment Management – Hybrid, LDN We are partnering with one of the world’s leading investment management companies, renowned for its expertise in investment and asset management. With a broad client base spanning worldwide, our client combines scale, active insight, and purpose driven investment. Our client is seeking an experienced Application … Support Manager to lead and oversee their application support team. This role requires someone with a strong technical foundation and proven leadership experience , capable of driving operational excellence across complex investment and asset management platforms. The ideal candidate will bring both strategic vision and hands-on management skills, ensuring that the firm’s applications run seamlessly to … support. In this role, you’ll take ownership of day to day application support operations, leading the team in managing resources , coordinating project work , and ensuring effective communication with stakeholders during critical incidents. Working in close partnership with development, product, and project teams, you’ll oversee smooth transitions from delivery to production, safeguarding system stability, performance, and reliability. You More ❯

Application Support Manager - Specialist Insurer Location: London (Hybrid) Contract: Initial 6 months Rate: £750 per day (Inside IR35) A leading Specialist Insurer is seeking an Application Support Manager to lead and develop a small team responsible for the ongoing support, stability, and optimisation of their Policy Administration System (PAS) and wider business-critical applications. This … is a hands-on management role, ideal for someone who combines strong technical expertise, particularly in SQL with proven leadership experience. You'll oversee a team of three application support analysts, ensuring operational excellence while remaining an escalation point for complex incidents and system issues. The business is in the midst of several programme initiatives, making this an exciting … opportunity to influence improvements and enhance the resilience of key systems. Responsibilities: Manage and mentor a team of Application Support Analysts, ensuring high-quality service delivery and effective issue resolution. Oversee day-to-day support and maintenance of the Policy Administration System (PAS) and associated insurance applications. Act as an escalation point for complex technical issues, providing hands More ❯

Product Support Manager We’re partnering with a fast-growing UK SaaS business on a pivotal Product Support Manager hire. You’ll lead day-to-day support operations, raise the bar on service quality, and turn customer feedback into product improvements, all while helping a scaling platform keep users happy and engaged. Role Overview: Location … Leeds City Centre/Hybrid (2+ days per week) Package: £35,000–£40,000 per annum & benefits Industry: Cyber Security/SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations … issues, prioritise bugs, and feed insight back into the roadmap. Building and refining knowledge bases for customers and internal teams. Spotting trends, recurring problems and automation opportunities to scale support efficiently. Coordinating comms and response during incidents/outages; keeping stakeholders in the loop. Working closely with Customer Success and Sales to protect retention and satisfaction. Main Skills Needed More ❯

Automation Support Manager Remote - Permanent | £51,000 + Bonus Up to 15% VIQU are partnering with a leading organisation to recruit a hands-on Automation Support Manager to build and lead a brand-new internal automation support team. This is a rare opportunity to take full ownership of automation support, shaping the team, processes … existing automations by resolving Incidents and Problem Records within agreed SLAs , manage team KPIs , and drive continuous improvement across the organisation. Key Responsibilities: Build, lead, and grow the automation support team from scratch. Transition automation support in-house from third-party providers. Oversee Power Platform, ServiceNow, and RPA solutions, delivering hands-on support initially. Maintain existing automations More ❯

Automation Support Manager Remote – Permanent | £51,000 + Bonus Up to 15% VIQU are partnering with a leading organisation to recruit a hands-on Automation Support Manager to build and lead a brand-new internal automation support team. This is a rare opportunity to take full ownership of automation support, shaping the team, processes … existing automations by resolving Incidents and Problem Records within agreed SLAs , manage team KPIs , and drive continuous improvement across the organisation. Key Responsibilities: • Build, lead, and grow the automation support team from scratch. • Transition automation support in-house from third-party providers. • Oversee Power Platform, ServiceNow, and RPA solutions, delivering hands-on support initially. • Maintain existing automations More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical … service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the … escalation point for major incidents, while contributing to the bank’s wider technology strategy. In this role, you’ll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You’ll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical … service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the … escalation point for major incidents, while contributing to the bank’s wider technology strategy. In this role, you’ll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You’ll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical … service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the … escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You'll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support More ❯

Contract Support Manager Job Description At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7. Reporting … into the Senior Contract Manager, the Contract Support Manager will be responsible for coordinating safe and effective works across our contracts. Youll manage relationships with internal teams and external authorities, ensuring compliance, efficiency, and high-quality service delivery. This depot-based position involves spending several days each week at our Micklefield depot, as well as regular customer … including Yorkshire and the Northeast. What youll do: Assist the operational delivery team with day-to-day planning and works implementation Lead a team of coordinators to provide administrative support to the delivery teams Line manage, coach and support a dedicated team of coordination staff Provide customer support and assistance as required Coordinate and structure virtual and More ❯

IT Support Manager Salary: £45,000 - £50,000 Location: Brighton Hybrid 2 days a week on site About the Role A client of ours are looking to grow within the IT Support team, we are looking for skilled IT Support Manager who has experience Managing a Helpdesk team as well as being hands on and … an escalation point for the small support team, working with Windows, Office 365 and Wireless networks. The company are medium sized, based in Brighton and this position is hybrid working where you have the option to work from home 3 days a week. What We’re Looking For Excellent written and verbal communication Leadership/Management experience Managing a More ❯

Application Support Manager - £90,000 + Bonus & Benefits - Investment Management - Hybrid, London Just IT are partnering with one of the world's leading investment management companies, renowned for its expertise in investment and asset management. With a broad client base spanning worldwide, our client combines scale, active insight, and purpose driven investment. Our client is seeking an experienced … Application Support Manager to lead and oversee their application support team. This role requires someone with a strong technical foundation and proven leadership experience, capable of driving operational excellence across complex investment and asset management platforms. The ideal candidate will bring both strategic vision and hands-on management skills, ensuring that the firm's applications run seamlessly … to support. In this role, you'll take ownership of day to day application support operations, leading the team in managing resources, coordinating project work, and ensuring effective communication with stakeholders during critical incidents. Working in close partnership with development, product, and project teams, you'll oversee smooth transitions from delivery to production, safeguarding system stability, performance, and reliability. More ❯

Automation Support Manager Remote - Permanent £51,000 + Bonus Up to 15% VIQU are partnering with a leading organisation to recruit a hands-on Automation Support Manager to build and lead a brand-new internal automation support team. This is a rare opportunity to take full ownership of automation support, shaping the team, processes More ❯

Infrastructure Support Manager Remote/Hybrid options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization — one that requires both technical expertise and strong people leadership. You will directly oversee local support team … travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities Lead and develop regional IT support teams across multiple EMEA sites. Take ownership of: ITSM (ServiceNow) – process ownership and optimization Infrastructure Monitoring Escalation (SolarWinds) Desktop/Software Deployment (SCCM) Client Patching Operations & local SecOps Establish … ITSM (preferred) or similar ITSM tools SCCM (preferred) or comparable deployment platforms Vendor/Procurement & Client Management Client Patch Management and basic SecOps understanding Windows 10/11 Client Support expertise Personal Attributes Experienced in working within truly international teams Strong soft skills and emotional intelligence Calm under pressure; resilient in high-intensity situations Proactive , pragmatic, and solutions-oriented More ❯

Job Title: 3rd Line Support Manager Location: Belfast (Hybrid – 2 to 3 days per week in the office) Duration: Permanent About the Role We are looking for an experienced and proactive 3rd Line Support Manager to lead a skilled technical support team within a major managed service contract in Northern Ireland. This is a key … closely with the client to maintain operational excellence. The ideal candidate combines strong technical expertise with outstanding leadership and communication skills. Key Responsibilities Lead and manage a 3rd Line Support team of approximately 15 people, including performance reviews, development plans, and resource management. Act as the final escalation point for complex technical issues not resolved by 1st or 2nd … effective root cause analysis. Monitor and report on team performance, SLAs, and KPIs. Engage with the client, providing technical insight, progress updates, and innovative solutions. Identify service risks and support mitigation planning and delivery. Foster a positive, collaborative working environment and ensure consistent operational excellence. Participate in an on-call rota (approx. once every four weeks) with additional remuneration More ❯

Patient Support Manager Location: Shrewsbury area Salary: up to £50k + bonus Contract: Full-time, Permanent About the Role We're seeking a dynamic Patient Support Manager to lead a high-performing team responsible for managing new enquiries and ongoing patient care. This role is pivotal in driving service excellence, improving patient experience, and delivering measurable … patient pathways, and ensuring that every interaction reflects our clients' commitment to quality and compassion. Key Responsibilities Performance & KPI Management Own and monitor performance metrics across enquiry and patient support functions. Track daily dashboards and produce weekly reports for senior management. Achieve strong conversion rates and service-level performance. Ensure prompt patient follow-up and timely communication throughout the … care journey. Team Leadership & Culture Lead, motivate, and support the Patient Support Team to exceed KPIs. Build a culture of accountability, ownership, and continuous improvement. Recruit, onboard, and develop new team members effectively. Deliver regular coaching on communication, objection handling, and service quality. Service & Process Improvement Map and refine patient pathways to remove delays and enhance experience. Collaborate More ❯

Office and Sales Support Manager Location: Pride Park, Derby (Hybrid - up to 3 days in office, 2 days remote) Salary: £25,000 - £30,000 dependant upon experience (with flexibility for the right candidate) About the Role Our client is a growing, profitable organisation based in Pride Park, Derby. They provide managed print solutions, document and content management, workflow … With ambitious growth plans, they are looking for a proactive and committed individual to join the team and grow with them long-term. The Role As Office and Sales Support Manager , you'll manage all aspects of back-office administration and provide essential support to the sales team and Director. This is a varied role with periods … of high activity and quieter times where you'll work independently and take initiative. Key Responsibilities: Ensure smooth running of back-office operations Provide administrative and sales support to the Director and sales team Manage invoices, debtor reports, and bank duties Maintain and update CRM and document management systems Handle email inboxes and forward relevant communications Manage sales commissions More ❯

#(phone number removed);font-family:Arial;font-size:10.5pt;font-weight:normal;font-style:normal} .cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt} Application Support Manager - £90,000 + Bonus & Benefits - Investment Management - Hybrid, London Just IT are partnering with one of the world's leading investment management companies, renowned for its expertise … in investment and asset management. With a broad client base spanning worldwide, our client combines scale, active insight, and purpose driven investment. Our client is seeking an experienced Application Support Manager to lead and oversee their application support team. This role requires someone with a strong technical foundation and proven leadership experience, capable of driving operational excellence … strategic vision and hands-on management skills, ensuring that the firm's applications run seamlessly to support. In this role, you'll take ownership of day to day application support operations, leading the team in managing resources, coordinating project work, and ensuring effective communication with stakeholders during critical incidents. Working in close partnership with development, product, and project teams More ❯

Are you looking for your next SaaS or CRM Support Team leadership challenge Eager to drive the success of a talented UK team supporting clients across EMEA If so, why not read on From the very beginning, our client’s company had a unique vision: to offer a different kind of customer relationship management (CRM) software. They pioneered a … place. Learn more about our careers and how you can be part of their UK and global expansion journey. About the Role Our client is hiring a Regional Technical Support Delivery Manager to lead frontline support execution across your designated region. This role is foundational to their support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Technical Support Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence More ❯