1 to 25 of 60 Support Manager Jobs

Technical Support Manager Salary: £40,000- £45,000 Working hours: Monday to Friday - 9am 5pm Location: Edgeware The company Our client prides themselves on being people centric and due to phenomenal business growth, there has never been a better time to join them! A leading British manufacturer who … the construction sector. They sell their products directly via their own internal sales team and through distribution partners. We are looking for a Technical Support Manager to join them on a full time, permanent basis. Benefits As the new technical support manager, you will benefit from … Pension. Bonus Scheme once probationary period is completed. 25 days annual leave, in addition to 8 bank holidays. About the Role: As a Technical Support Manager, you will have the following responsibilities: You will be a point of contact for domestic and commercial clients offering technical support more »

The Application Support Manager provides management, strategic direction and mentorship for the team of Support Managers they are responsible for, ensuring objectives and measurements are met or exceeded and can demonstrate their management of the teams through regular management reviews and reporting. This is a strategic role … working across not only the service and support teams, but also collaborating and working effectively with other business areas. This includes product, development and all technical teams. This is a pivotal role in supporting our customers and ensuring our services are robust and client focussed. The Application Support Manager is accountable for the incident and service request management practice ensuring resolution to incidents within Service/Operational Level Agreements within the application support function. They specialise in product knowledge usage, configuration, deployment, and workflow. Working within support with both the Service Desk Manager more »

Role: Integrated Product Support Manager (IPS Manager) Location: Gloucestershire | Hybrid | office & site visits Contract Type: Permanent Salary: £50k - £55k, depending on experience Our client Ltd is looking to recruit an Integrated Product Support Manager (IPS Manager) to support the creation and growth of … new Support engineering programs. Job Description: An Integrated Product Support Manager (IPS Manager) is needed by Our client to support the creation and growth of new Support engineering programs. You will be the focal point for the management of IPS Portfolios as well as … the continued development of S-Series Training. You will be accountable for all the factors associated to the setting up of a products support system and its implementation. In this challenging position, you will serve as a vital link between Customer Engineering Programs and Customer Support teams to more »

Technical Specification Support Manager Ventilation Products Job Title: Technical Specification Support Manager MVHR & Ventilation Products Industry Sector: Roofing Ventilation, Ventilation Ductwork, Ductwork, Heat Recovery Units, Attenuators, Ventilation, Ductwork, Dry Verge, MVHR, Heat Recovery, Mechanical Ventilation, Insulation, Specification Sales Manager, M&E Consultants, M&E Contractors … Architects, Housebuilders, Local Authorities, Technical Support, Technical Sales, Technical Manager Area to be covered: National (based commutable to Northampton) Remuneration: £45,000 - £50,000 + 10% bonus Benefits: Hybrid company car + phone, laptop, pension, death in service x3 The role of the Technical Specification Support Manager … valves, grills 100% of your time will be spent generating specifications via architects, local authorities, M&E consultants/engineers and housebuilders Providing technical support to the external sales team Will be required to conduct CPD seminars Daily activity of company CRM system is essential When not out on more »

Technical Specification Support Manager Ventilation Products Job Title: Technical Specification Support Manager MVHR & Ventilation Products Industry Sector: Roofing Ventilation, Ventilation Ductwork, Ductwork, Heat Recovery Units, Attenuators, Ventilation, Ductwork, Dry Verge, MVHR, Heat Recovery, Mechanical Ventilation, Insulation, Specification Sales Manager, M&E Consultants, M&E Contractors … Architects, Housebuilders, Local Authorities, Technical Support, Technical Sales, Technical Manager Area to be covered: National (based commutable to Northampton) Remuneration: £45,000 - £50,000 + 10% bonus Benefits: Hybrid company car + phone, laptop, pension, death in service x3 The role of the Technical Specification Support Manager … valves, grills 100% of your time will be spent generating specifications via architects, local authorities, M&E consultants/engineers and housebuilders Providing technical support to the external sales team Will be required to conduct CPD seminars Daily activity of company CRM system is essential When not out on more »

Technical Support Manager - Engineering Basingstoke/hybrid ** Please note - this is an ENGINEERING Support role and not an IT support position ** £58k (neg dep exp) + car/allowance + generous benefits package Our globally renowned and respected client has been established for more than … years and specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Technical Support Manager/Customer Relationship Centre Manager to complement their professional UK Service Team supporting a range of automated laboratory equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Director of Customer Service, the successful Technical Support Manager candidate will ensure more »

The Technical Support Manager has responsibility for the provisioning of technical capability within service and support teams, to provide technical investigation for non-product specific technologies within the incidents and service request management practice from services provided by System C. The Technical Support Manager is … effective working across not only the service and support teams, but also collaborating and working effectively with senior colleagues in other business areas. This includes product, development and all technical teams. This is a pivotal role in supporting our customers and ensuring our services are robust and client focussed. … In this strategic role the Technical Support Manager will be working towards medium to long-term goals, navigating complex challenges, driving innovation, adopting new technologies, or implementing best practices in IT support management. They mitigate risks by the effective identification and deployment of corrections (workaround) or corrective more »

Job Title: Application Support Manager Location: London (Hybrid) - All employees must be eligible to work in the UK without sponsorship Salary: £45,000 - £55,000 The Role: Overseeing all aspects of the Application Support Team Working closely with the Product Management Team Coaching and developing the Application … Support Analysts Building strong Stakeholder relationships with end users Provide others with constructive, unambiguous feedback to improve performance Application Support Manager Requirements: Excellent understanding of ITIL service management processes Proven ability to manage a high workload and multiple priorities whilst meeting deadlines Experience of communicating clearly, with … for different groups Demonstrable skills in technical hands on management, critical thinking and problem solving Experience with Salesforce Commerce Cloud (SFCC), Dynamic 365, File Manager Pro, Galaxy Ticketing, Microsoft BC or any equivalent applications. Application Support Manager Desirable's: Project Management experience ISTQB qualification Previously worked for more »

Technical Support Manager - Energy & Buildings Our client is a highly regarded company of note, with a fine heritage and ambitious plans for continual future development. Their estate covers commercial property and sports facilities, with extensive construction and future investment plans to maintain their leading edge and commitment to … their local environment and climate responsibilities. This is an exciting time to join a busy team, in a pivotal role. The Technical Support Manager has responsibility for delivering technical and engineering support across the estate. You will work closely across all departments, reporting to the Head of … bring expertise and assurance not just to routine maintenance, but to improving performance across the estate and their new innovations. The Role The Technical Support Manager will provide support to building services across the entire estate and ensure best practice is evident and practiced. This person will more »

IT Systems Support Manager | Malvern | Office Based – Monday to Friday 9am-5pm | £35,000 Our client is an expert in their field. They are small business with a diverse portfolio customers and ambitious growth plans. They are now looking for an experienced IT System Support Manager … a passion for continuous improvement Familiarity with ecommerce platforms and website management is advantageous What will your role look like? As the IT System Support Manager, you'll play a pivotal role in ensuring the smooth operation of IT systems. Here's what you'll be responsible for … with IT partners to ensure effective communication and development opportunities for the business System Enhancement: Collaborate with software developers to improve existing systems, including support for marketing partners on the website and ecommerce platforms Performance Monitoring: Monitor IT performance and compare it with business targets to ensure alignment Technical more »

IT Support Manger (1 Year FTC) Salary + Bonus The IN Group 1 Year FTC Hybrid working, City of London The IT Support Manager leads the team of IT Support Technicians to provide outstanding service to our clients and is responsible for managing day-to-day … operations, developing and implementing IT support processes, ensuring that our clients receive the highest quality support and ensuring the delivery of high-quality IT services that meet the needs of the business. You will be joining The IN Group, a global organisation within the Recruitment and Talent Advisory … sector with six brands within our group. You will be part of the IT Support team who are a key part of our technology team that support the wider business in ensuring IT services are managed services effectively. Skills & Experience Experience within an IT Support Manager more »

Support Manager (Maternity Cover- 12 months) Who are we? At Bright, we've engineered cutting-edge software for accounting, payroll, tax, and practice management. We've assembled a team of top talent and stand ready to lead the industry with our superior software solutions and unparalleled customer support. … creating brilliant software! Join us in our mission to create brilliant software that empowers businesses to reach new heights. The Opportunity As a Customer Support Manager, you will be responsible for overseeing and managing a team of customer support representatives to ensure excellent service delivery and cust … training , mentoring and coaching team members , handling escalated customer queries, and c omplaints . The Role Lead, motivate and mentor a team of customer support representatives. Conduct regular team meetings, set goals and provide performance feedback. Manage workload distribution to ensure optimal team efficiency Handle escalated customer queries and more »

a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people. Scope of Role We are looking for a Salesforce Support Manager to come and lead our inhouse Salesforce support Teams and an outsourced service( for Salesforce incidents and enhancement requirement overflow). … of Salesforce enhancements and integrations, including their design, development or purchase, implementation, operation, and improvement. Reporting to our Global Head of IT, as Salesforce Support Manager, you will be working with all areas of our company to understand business requirements, prioritise resources and oversee the completion of required … and services, you'll ensure they are available and fit for purpose to meet our needs as we scale our business. As a Salesforce Support Manager, you will: Provide line management for the Salesforce support staff. Drive the strategy, scalability, innovation, and best practices for Salesforce and more »

IT Support Manager Franchise Brands Location – Milton Keynes Full time permanent Salary £45-60K DOE + benefits Office Based We are looking for an experienced IT Support Manager for our business, Franchise Brands. Franchise Brands is an international, multi-brand franchisor focused on building market … trading histories: Metro Rod, Metro Plumb, Willow Pumps, Filta, and more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is … IT Head Office based in Milton Keynes. Working across the entire Franchise Brands group the role will be primarily responsible for managing the IT support and helpdesk function within the business. Overseeing our security and auditing processes to ensure permissions are assigned as and only when necessary. There are more »

Desktop Support Manager London based (with occasional travel) Introduction Our client, a leading insurance company in the IT sector, is currently seeking a dedicated Desktop Support Manager. In this role, you will be responsible for managing a team of 8 skilled IT Support Engineers. The position … is based in London, with occasional travel required to our offices in Bournemouth and Stockport. Key Responsibilities Lead and manage a team of IT Support Engineers, providing guidance and support in day-to-day operations Ensure efficient and effective delivery of IT support services to all employees … process improvement and implement necessary changes Proactively monitor systems and address potential IT challenges before they impact operations Job Requirements Significant experience in IT support, with a focus on desktop support Proven track record in managing and leading a team of IT professionals In-depth knowledge of the more »

We are recruiting for a Technical Advisor/Technical Support Manager to join a well-established and globally recognised, window and door specialist located in North-West London. The successful individual with be collaborating closely with distribution partners and account managers in the domestic and commercial markets. overseeing … the daily operations of the Technical Department and maintaining a thorough record of all orders and processing. Technical Support Manager Position Remuneration Salary of £40,000 - £45,000 Performance Bonus once proven themselves Mobile Phone Laptop Working hours 09:00 to 17:00 Position is office based only … days annual leave, in addition to 8 bank holidays Employee Assistance Programme (EAP) provided in a fully confidential manner to ensure you get the support you need. Fully Stocked kitchen provided onsite. Technical Support Manager Position Overview Technical assistance for domestic and commercial clients Handling all domestic more »

IT Support Manager - Cheshire - £40K My Client, an MSP based in Cheshire are looking for an IT Support Manager to join their technical team. About the role Oversee a dynamic technical support/Helpdesk department within an MSP. Serve as the primary escalation point beyond … training, and support. This role combines technical proficiency with managerial responsibilities, including conducting employee appraisals, managing recruitment, overseeing SLAs, and coordinating 24/7 support schedules. Benefits Expensed Mileage Workplace Pension Free Parking 28 Days Annual Leave Main duties Offer both proactive and reactive technical support to our … customer base Maintain continuous coverage of the technical desk, including 24/7 support, by coordinating with technical teams. Act as the primary point of technical escalation for the support team. Take ownership of all technical issues within Amita, ensuring they are resolved within service level agreements. Organize more »

Role overview Our effective Customer Success strategy typically results in decreased customer churn and increased up-sell opportunities. The goal of the Customer Success Support is to aid in making the customer as successful as possible, via increasing their platform knowledge and usage enabling them to achieve their desired … and ensure the most appropriate use of the software and services by the customer. You will be responsible for their training and on-going support in line with the following: Sustaining business growth and profitability by maximizing customer value Analysing customer data to improve the customer experience and their … outputs. Triaging customer support tickets Solve and respond to first line support tickets Identify support tickets that require escalation Job description We are looking for a Customer Technical Support Manager who can provide ongoing guidance to both our National and International customers. The candidate should more »

We are looking to recruit an experienced hands on support manager who can provide 2nd line and ideally 3rd line support and who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology … improvements. The role will be a combination of BAU Support and project work. To be a success in this role will have a broad technical skill base and be able to provide hands on 2nd line and 3rd line support in an SME environment. You will have a … Switches, Routers and Firewalls would be an advantage. You will also play a key role in identifying and implementing and supporting approriate software to support the business. The key to this role is being a good problem solver who is passionate about delivering an excellent service. This is an more »

Role : Customer Success Technical Support Manager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing their platform knowledge … Responsibilities include: Maximising customer value to sustain business growth and profitability. Analysing customer data to enhance their experience and outputs. Triaging and resolving customer support tickets efficiently. Job Description The CS Technology Support Manager oversees the team that provides technical assistance to both internal staff and customers. … inquiries promptly in line with Service Level Agreements and core values. Responsibilities: Ensure consistent achievement of Service Level Agreement (SLA) targets. Manage the Tech Support team to align with SLA targets and improve workflow. Identify and communicate areas for improvement via the Daily Support Dashboard Collaborate with the more »

We are looking for an experienced Sales Support Manager to join a fast-growing tech company. This is a highly varied role that requires a passionate, motivated, self-starter. The Sales Support Manager will ensure the smooth running of the Sales Support Team on a … The role requires a hands-on individual with the skills and experience to deliver excellent customer service to both internal and external customers and support the global sales team to ensure the success of the organisational strategy. Responsibilities This role covers a variety of responsibilities, including but not limited … to: General day to day Line Management of the Sales Support team, organisation and delegation of their workload. Ensure customer and Partner requests are handled quickly and efficiently. Ensure Price lists and pricing tools are maintained and updated as required. Over see the preparation of Sales documentation such as more »

Technical Support Team Manager Location: Ashbourne, Derbyshire About MasterMover: MasterMover is a leading provider of innovative electric tug solutions, revolutionising the material handling industry. With a commitment to delivering cutting-edge technology and exceptional customer service, MasterMover helps businesses across various sectors enhance their operational efficiency and safety. … Job Purpose: MasterMover is seeking a dynamic and experienced Technical Support Team Manager to lead our dedicated technical support team. The ideal candidate will have a passion for customer service, a strong technical background, and exceptional leadership skills. As the Technical Support Team Manager, you … ensuring that our customers receive timely and effective technical assistance, fostering strong relationships and driving customer satisfaction. Key Responsibilities: Lead and manage the technical support team, providing guidance, support, and mentorship to team members. Oversee the day-to-day operations of the technical support department, ensuring efficient more »

for optimizing energy efficiency and other- resource consumption within resilient, reliable ICT infrastructure. Uptime Institute is seeking a dynamic and experienced SALES AND MARKETING SUPPORT MANAGER to join our innovative team. The successful candidate, working in conjunction with the Uptime Institute team and the global ICT community will … a talented individual who is passionate about driving product innovation and shaping the future of data center resiliency. Position Description : The Sales and Marketing Support Manager is responsible for working closely with the EU SalesTeam in the preparation of quotations, work orders and proposals for Uptime Institute Professional … pricing is applied to all quotations and proposals, (ii) customer billing is done in a timely fashion and (iii) outstanding debtors are managed appropriately. Support the European sales team to ensure timely and accurate completion of monthly and quarterly forecasts and pipeline reports. Providing training and guidance where required. more »

Application Support Lead/Manager (Buyside Portfolio Management) London to £130k Do you have expertise with Application Support within a buyside environment (Hedge Fund/Investment or Asset Manager) combined with strong leadership skills? You could be progressing your career at a global, hugely profitable, Investment … Management firm. As an Application Support Manager you will remain hands-on and head up a small, highly talented team of Application System Analysts (approximately 4) providing technical support to Portfolio Managers, Portfolio Analysts, Researchers and Business Managers on complex real-time trading systems in a busy … research/valuation, analysis and portfolio construction You are degree educated in a technical discipline What's in it for you: As an Application Support Lead/Manager you can expect to earn a competitive package: Salary to £130k, negotiable Significant bonus Pension (15% employer contribution) Private Health more »

Job title: Learner Support Manager Reporting to: Interim Director Quality & Curriculum To support with the learner experience from recruitment to achievement and progression into employment. To support with the implementation and effective use of Ctrg -Skills e-learning systems and platforms which impact on the learners … with the Interim Director of Quality & Curriculum to deliver a service which leads on learner recruitment and the provision of customer focused advice and support services for prospective learner. To lead and manage the development of integrated and effective learner support through a range of services, ensuring that … all learner support services are of the highest standard and meet learner needs this will include enrichment and additional learning support. To work in collaboration with Quality Assurance Manager to drive forward the learner experience and to be proactive in identifying new initiatives for raising the profile of more »