Technical Support Specialist
- Hiring Organisation
- Harvey Nash
- Location
- City of London, London, United Kingdom
Hiring: Triage Specialist II | London | 12-Month Contract We’re looking for a Triage Specialist II to join a fast-paced Product & Technical Support team, working on complex issues across Ads, Commerce and Creator products .. 🔹 What you’ll be doing: • Investigate and troubleshoot complex technical/… product issues • Work with APIs, logs and data to identify and resolve issues • Support advertisers and act as a technical point of contact • Translate technical concepts clearly for non-technical stakeholders • Partner with Engineering, Product and Sales teams • Identify trends and create scalable SOPs/documentation • Adapt quickly ...