Support Engineer
- Hiring Organisation
- Access Appointments Consultancy Limited
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £34,000 - £36,000 per annum
reports and customer fault calls from internal technical divisions & customers (service portal/ticket system/email/telephone). Update trouble ticket systems and customer documentation with fault history. Contact and co-ordinate 3rd party suppliers, Mobile Operators, or other resources, to help achieve trouble resolution. Notify … Create ad-hoc reports concerning customer issues as and when required. Support remote engineers with service tests related to both network and mobile services (SMS, mobile Data, ecalls) Work within ICT Operations Division on 24/365 maintenance rota and as replacement of colleagues when necessary. Travel to other branches ...