Customer Service Team Leader
- Location
- Crawley, England, United Kingdom
looking for an experienced Customer Service Team Leader to lead the day-to-day operation of our Customer Service team, supporting colleagues to deliver an efficient, accurate and high-quality service. Alongside team leadership, this role has a strong focus on data, operational … Crawley site, and one day working from home. Key Responsibilities Lead and coordinate daily Customer Service workloads and priorities. Coach and support team members, building capability, ownership and accountability. Monitor service performance, workload, backlog and operational risks. Produce and maintain Customer Service dashboards and KPI reporting. Analyse trends ...