Enterprise Architect
- Hiring Organisation
- Lorien
- Location
- London, South East, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Salary negotiable
major CRM and Customer Lifecycle Management transformation programme within a complex, highly regulated digital environment. You will own the target-state CRM architecture, ensuring seamless integration with core platforms, identity systems, payments, risk engines, data platforms, and governance tooling. The role requires balancing marketing growth, regulatory obligations, risk controls … scalable technical architecture. Key Responsibilities Define and govern enterprise CRM & CLCM architecture Architect acquisition, onboarding, engagement, retention, and reactivation journeys Develop omnichannel engagement patterns (email, SMS, push, in-app, real-time triggers) Lead personalization and real-time decisioning architecture (CDP, segmentation, ML models) Design campaign orchestration, eligibility ...