TechnicalCustomerSupport Executive Overview The TechnicalCustomerSupport Executive plays a key role in delivering high-quality technical assistance to customers and colleagues, while also supporting field service operations when required. The role ensures that post-sales support runs smoothly, documentation is accurately maintained, and service processes are efficient and well … coordinated. TechnicalCustomerSupport Executive Key Responsibilities Serve as the first point of contact for remote/online technical help, providing initial troubleshooting and guidance for all products, accessories, and associated software. Act as the central communication link between customers and internal teams for all ongoing support matters. This includes creating support cases and … all activities are logged clearly and promptly within the CRM system. Produce and maintain SOP documentation within the relevant databases and systems. Recommend improvements to enhance the effectiveness of customersupport processes. Travel up to 30% Support the development and maintenance of training materials for customersupport activities. Provide virtual or in-person training to More ❯
TechnicalCustomerSupport Executive Overview The TechnicalCustomerSupport Executive plays a key role in delivering high-quality technical assistance to customers and colleagues, while also supporting field service operations when required. The role ensures that post-sales support runs smoothly, documentation is accurately maintained, and service processes are efficient and well … coordinated. TechnicalCustomerSupport Executive Key Responsibilities Serve as the first point of contact for remote/online technical help, providing initial troubleshooting and guidance for all products, accessories, and associated software. Act as the central communication link between customers and internal teams for all ongoing support matters. This includes creating support cases and … all activities are logged clearly and promptly within the CRM system. Produce and maintain SOP documentation within the relevant databases and systems. Recommend improvements to enhance the effectiveness of customersupport processes. Travel up to 30% Support the development and maintenance of training materials for customersupport activities. Provide virtual or in-person training to More ❯
join this exciting global business. Please note: I can only accept applications from suitable applicants who are either Fluent Spanish (or Fluent Dutch) This role requires excellent communication and customer service skills to join a global organisation in this progressive career opportunity. The ideal candidate will be familiar with IT (laptop, Mobile, PC) Support or will have a … skills as follows: Skills Summary: Fluent Spanish (Or Dutch) language skills Strong IT skills and interest (Building/fixing/troubleshooting, PC's, Laptops, IOS/Android) Problem solving Customer focused Good planning/organisation skills Able to prioritise workloads Strong and clear communicator (Written and verbal) In terms of backgrounds we are essentially looking for someone who either … has this experience or has the passion, interest and practical experience needed to be successful. IT/Technology: Providing support to clients on their PC/Laptop, hardware, Software and other equipment. Previous experience or knowledge of Diagnostic Trees, Solving networking issues or Troubleshooting and diagnosing issues to fix/repair or escalate if required. Any familiarity with Cisco More ❯
global business. Please note: I can only accept applications from suitable applicants who are either Fluent Dutch or have Fluent Spanish language skills. This role requires excellent communication and customer service skills to join a global organisation in this progressive career opportunity. The ideal candidate will be familiar with IT (laptop, Mobile, PC) Support or will have a … set of skills as follows: Skills Summary: Fluent Dutch (Or spanish) Strong IT skills and interest (Building/fixing/troubleshooting, PC's, Laptops, IOS/Android) Problem solving Customer focused Good planning/organisation skills Able to prioritise workloads Strong and clear communicator (Written and verbal) In terms of backgrounds we are essentially looking for someone who either … has this experience or has the passion, interest and practical experience needed to be successful. IT/Technology: Providing support to clients on their PC/Laptop, hardware, Software and other equipment. Previous experience or knowledge of Diagnostic Trees, Solving networking issues or Troubleshooting and diagnosing issues to fix/repair or escalate if required. Any familiarity with Cisco More ❯
