Technical Operations Manager - 12 Month (FTC) £70,000 - London (Hybrid - 3 Days Per Week) Here at Burns Sheehan, we're working with a leading name in the Real Estate space as they look to hire a T echnical Operations Manager to help ensure smooth, reliable IT services across their UK and European offices. This is a key … hire within their Technology Services function, reporting into the Infrastructure & Security Manager. You'll lead day-to-day IT servicedelivery helping manage the internal support team and 3rd party providers - while also driving continuous improvement across user support, service processes, and operational tooling. The business is medium-sized (150 people across 9 countries), so it's … are run. They've got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate. Core Responsibilities: Lead and manage IT Service Desk operations, ensuring strong performance and user satisfaction. Act as escalation point for major incidents - coordinating resolution and keeping stakeholders informed. Take ownership of Incident, Request, and Escalation processes More ❯
IT TechnicalServiceDeliveryManager Location: Grays, Essex (On-site/Hybrid options available) Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact? We're on the lookout for a TechnicalServiceDeliveryManager to lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager. What You'll Be Doing: Be the go-to expert for escalated technical issues Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction Partner with the Project Manager to scope and deliver IT projects Mentor and guide technical team members Identify and implement improvements in servicedelivery Maintain accurate technical documentation and report on KPIsWhat You'll Bring: Experience in IT support or technical management (MSP experience ideal) Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential) Proven leadership and More ❯
IT TechnicalServiceDeliveryManager Location: Grays, Essex (On-site/Hybrid options available) Are you a seasoned IT professional from an MSP background looking to step into a leadership role where your technical expertise and project delivery skills truly make an impact? We're on the lookout for a TechnicalServiceDeliveryManager to lead complex issue resolution, support our Service Desk, and drive successful project outcomes alongside our Project Manager. What You'll Be Doing: Be the go-to expert for escalated technical issues Collaborate with the Service Desk Manager to improve tools, workflows, and client satisfaction Partner with the Project Manager to scope and deliver IT projects Mentor and guide technical team members Identify and implement improvements in servicedelivery Maintain accurate technical documentation and report on KPIs What You'll Bring: Experience in IT support or technical management (MSP experience ideal) Strong knowledge of IT infrastructure, networks, and cloud services (Azure essential) Proven leadership More ❯
Newport, Gwent, Wales, United Kingdom Hybrid / WFH Options
Hays
Hays are supporting a large business in the South Wales region to recruit a new permanent TechnicalServiceDelivery Manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will … act as the key liaison between our team, Support Partners, and the wider business. This role involves representing Technical Operations in forums such as Technical and Change Approval Boards, Problem Forums, and other ITIL-related activities. In the role you will: Ensure smooth IT operations and compliance with standards. Proactively manage technical issues, risks, and incidents. Support … secure solution delivery and cybersecurity efforts. Collaborate with stakeholders and suppliers on changes and projects. Maintain system documentation and drive service improvements. Lead and develop a small technical team. To be considered for this role, you will ideally have: ITIL Knowledge: Experienced in Incident, Change, Capacity, and Problem Management. Technical Expertise: Skilled in Windows, Linux/ More ❯
newport, wales, United Kingdom Hybrid / WFH Options
Hays
Hays are supporting a large business in the South Wales region to recruit a new permanent TechnicalServiceDelivery Manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will … act as the key liaison between our team, Support Partners, and the wider business. This role involves representing Technical Operations in forums such as Technical and Change Approval Boards, Problem Forums, and other ITIL-related activities. In the role you will: Ensure smooth IT operations and compliance with standards. Proactively manage technical issues, risks, and incidents. Support … secure solution delivery and cybersecurity efforts. Collaborate with stakeholders and suppliers on changes and projects. Maintain system documentation and drive service improvements. Lead and develop a small technical team. To be considered for this role, you will ideally have: ITIL Knowledge: Experienced in Incident, Change, Capacity, and Problem Management. Technical Expertise: Skilled in Windows, Linux/ More ❯
Hays are supporting a large business in the South Wales region to recruit a new permanent TechnicalServiceDelivery Manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will … act as the key liaison between our team, Support Partners, and the wider business. This role involves representing Technical Operations in forums such as Technical and Change Approval Boards, Problem Forums, and other ITIL-related activities. In the role you will: Ensure smooth IT operations and compliance with standards. Proactively manage technical issues, risks, and incidents. Support … secure solution delivery and cybersecurity efforts. Collaborate with stakeholders and suppliers on changes and projects. Maintain system documentation and drive service improvements. Lead and develop a small technical team. To be considered for this role, you will ideally have: ITIL Knowledge: Experienced in Incident, Change, Capacity, and Problem Management. Technical Expertise: Skilled in Windows, Linux/ More ❯
newport, midlands, United Kingdom Hybrid / WFH Options
Hays
Hays are supporting a large business in the South Wales region to recruit a new permanent TechnicalServiceDelivery Manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will … act as the key liaison between our team, Support Partners, and the wider business. This role involves representing Technical Operations in forums such as Technical and Change Approval Boards, Problem Forums, and other ITIL-related activities. In the role you will: Ensure smooth IT operations and compliance with standards. Proactively manage technical issues, risks, and incidents. Support … secure solution delivery and cybersecurity efforts. Collaborate with stakeholders and suppliers on changes and projects. Maintain system documentation and drive service improvements. Lead and develop a small technical team. To be considered for this role, you will ideally have: ITIL Knowledge: Experienced in Incident, Change, Capacity, and Problem Management. Technical Expertise: Skilled in Windows, Linux/ More ❯
Hays are supporting a large business in the South Wales region to recruit a new permanent TechnicalServiceDelivery Manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will … act as the key liaison between our team, Support Partners, and the wider business. This role involves representing Technical Operations in forums such as Technical and Change Approval Boards, Problem Forums, and other ITIL-related activities. In the role you will: Ensure smooth IT operations and compliance with standards. Proactively manage technical issues, risks, and incidents. Support … secure solution delivery and cybersecurity efforts. Collaborate with stakeholders and suppliers on changes and projects. Maintain system documentation and drive service improvements. Lead and develop a small technical team. To be considered for this role, you will ideally have: ITIL Knowledge: Experienced in Incident, Change, Capacity, and Problem Management. Technical Expertise: Skilled in Windows, Linux/ More ❯
Hays are supporting a large business in the South Wales region to recruit a new permanent TechnicalServiceDelivery Manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will … act as the key liaison between our team, Support Partners, and the wider business. This role involves representing Technical Operations in forums such as Technical and Change Approval Boards, Problem Forums, and other ITIL-related activities. In the role you will: Ensure smooth IT operations and compliance with standards. Proactively manage technical issues, risks, and incidents. Support … secure solution delivery and cybersecurity efforts. Collaborate with stakeholders and suppliers on changes and projects. Maintain system documentation and drive service improvements. Lead and develop a small technical team. To be considered for this role, you will ideally have: ITIL Knowledge: Experienced in Incident, Change, Capacity, and Problem Management. Technical Expertise: Skilled in Windows, Linux/ More ❯
Newport-On-Tay, north east scotland, United Kingdom Hybrid / WFH Options
Hays
Hays are supporting a large business in the South Wales region to recruit a new permanent TechnicalServiceDelivery Manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews. This new role will … act as the key liaison between our team, Support Partners, and the wider business. This role involves representing Technical Operations in forums such as Technical and Change Approval Boards, Problem Forums, and other ITIL-related activities. In the role you will: Ensure smooth IT operations and compliance with standards. Proactively manage technical issues, risks, and incidents. Support … secure solution delivery and cybersecurity efforts. Collaborate with stakeholders and suppliers on changes and projects. Maintain system documentation and drive service improvements. Lead and develop a small technical team. To be considered for this role, you will ideally have: ITIL Knowledge: Experienced in Incident, Change, Capacity, and Problem Management. Technical Expertise: Skilled in Windows, Linux/ More ❯
The team you'll be working with: SOC Technical Security ServiceDeliveryManager We are currently recruiting for a dynamic Technical Security ServiceDeliverymanager to join our growing Security Operations Centre business. This vacany is hybrid variabe based in Glasgow. About Us NTT DATA is one of the world's largest … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you will be doing; Using your background in SOC ServiceDelivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to … the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process. Coordinate the remediation and containment activities as advised by either the NTT More ❯
Introduction: We are seeking an experienced TechnicalManager to join our team and oversee all technical aspects of the ORBIT project. This role will focus on the effective operations and health of the Appian environments provisioned for ORBIT, ensuring adherence to industry best practices, development standards, and supporting DEVOPS tools utilized by the project. As a key … member of our team, you will play an integral role in providing strategic oversight and technical management across all ORBIT-related initiatives. Key Responsibilities: Technical Management & Oversight: Manage and oversee the technical aspects of the ORBIT service delivery. Ensure the effective operation and system health of the Appian environments provisioned to the ORBIT project. Maintain adherence … data architecture across functional applications to identify redundancies or conflicts in authoritative data sources. Coordinate with product teams to resolve identified issues and ensure alignment with overall project goals. Technical Expertise & Support: Provide technical expertise to support solution development best practices and assist with issue resolution related to Appian core features/functions. Advise product teams on the More ❯
