Redditch, Worcestershire, West Midlands, United Kingdom Hybrid / WFH Options
Telxl Limited
Are you looking to kickstart or grow your career in technicalsupport? This role is ideal for a recent graduate, experienced apprentice or anyone with SaaS experience in a similar role such as IT Support, TechnicalSupport, 1st Line Support, 2nd Line Support, Application Support or Customer Service. TechnicalSupportAnalyst Location: Hybrid working role - 4 days office based in our Redditch offices (B98 9NR) Salary: Up to £26,000 Enhance your technical knowledge by working on our inhouse software, gaining hands-on technical experience. Work closely with our developers, QA testers, networking, and other technical teams! Progress your career through our TelXLerator scheme - giving … you an excellent opportunity for development and career progression into teams such as Business Operations, Tech Ops (Networking) and QA. We are currently looking for a TechnicalSupportAnalyst to join our Partner Support team. You'll act as the technical point of contact for our partners when their first line support is unable More ❯
IT Support Engineer/1st Line & 2nd Line TechnicalSupportAnalyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at a School in Battersea, South West London. SALARY … the pass mark and you’ll be invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer/1st Line & 2nd Line TechnicalSupportAnalyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS … and DHCP Working as the IT Support Engineer/1st Line & 2nd Line TechnicalSupportAnalyst you'll be the first point of contact for users, handling a wide range of issues from Google Workspace and Microsoft operating systems to classroom and meeting room technology. This role involves in-depth troubleshooting, managing new starter and leaver More ❯
Are you a hands-on problem solver with excellent communication skills? Endeavour is looking for a dedicated IT TechnicalSupportAnalyst to join our client's team in their London office ASAP. Our client is the leading provider of customer service solutions for the Public Sector. The successful TechnicalSupportAnalyst will be solving … 2nd and 3rd line support tickets. Your role will involve liaising with Technical Consultants and ensuring all queries are resolved. Required skills/experience: 1+ year experience in a SaaS TechnicalSupport role Experience with third line (development) support and bug fixing Experience with databases and SQL (MySQL and MS SQL) Exceptional problem-solving skills … and attention to detail Exceptional communication skills Ability to work with large amounts of information and prioritise tasks Ability to explain technical concepts to non-technical customers or colleagues Willingness to learn and share knowledge Initiative and willingness to mentor less technical colleagues Knowledge of git and GitHub Experience with Amazon Web Services, especially S3 and SDB More ❯
Gerrards Cross, Buckinghamshire, South East, United Kingdom
Walsh Employment
TechnicalSupportAnalyst Location: Gerrards Cross Salary: £32-37K plus excellent benefits package Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions. Key Requirements We … are looking for a technically skilled and service-oriented individual who thrives in a fast-paced support environment. The ideal candidate will demonstrate: An IT qualification or degree essential due to the technical nature of the role A minimum of 2 years' experience in second-line technicalsupport Experience with service desk ticketing tools (e.g. Jira … Proven knowledge and practical experience with: Application Support SQL Windows operating systems Databases Remote Access Tools Excellent interpersonal and communication skills must be confident and articulate on the phone Fluency in English both spoken and written A hands-on, proactive approach to problem-solving and learning Ability to work autonomously while remaining a team player Role & Responsibilities As a More ❯
TechnicalSupportAnalyst 3 months contract Inside IR35 £15.88 per hour (umbrella) Location - Norwich with travel to other sites Candidate must have a Valid UK driving licence Monday to Friday 9am to 5pm A well established public sector organisation is looking for an experienced TechnicalAnalyst with a background in asset management to support IT users across multiple sites ensuring there is smooth operational delivery across all IT infrastructure. The primary purpose of this role is to provide second-line technicalsupport to IT users and assist in the management of the organisation hardware assets Reporting to the Second Line Team Manager, you will provide 'second line' technicalsupport … umbrella) Location - Norwich with travel to other sites - Monday to Friday 9am to 5pm If you are an experienced IT individual with a proven track record of providing IT Support to end users and hold a valid UK driver license then this is the perfect opportunity for you. If the above seems of interest then please apply directly to More ❯
Senior TechnicalSupportAnalyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Taunton, Somerset, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupportAnalyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupportAnalyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Job Title - 2nd Line TechnicalSupportAnalyst (Desktop Support) Location - London SE1 Contract - 3 months temporary Hours - 35 hours per week Working arrangement - Full time in office Salary - £29.85 per hour LTD Role Summary - We are seeking an experienced 2nd Line TechnicalSupportAnalyst to deliver a responsive, efficient, and customer-focused IT … support service. You will handle escalations from the Service Desk, manage incidents, problems, and requests within SLA, and ensure excellent service delivery-particularly to VIP users. This role also includes covering the Service Desk when required and working closely with other technology teams to maintain outstanding customer satisfaction. Key Responsibilities: Act as the point of contact for Service Desk … in line with procedures. Maintain confidentiality and enforce IT security policies. Own and manage the software patching process for the desktop estate. Identify opportunities for automation to improve efficiency. Support Disaster Recovery procedures and project-related activity as required. Maintain accurate asset records and liaise effectively with other teams. Requirements: Proven experience in a 2nd Line IT supportMore ❯
Horley, Surrey, England, United Kingdom Hybrid / WFH Options
YourRecruit
Looking for an opportunity to join a growing operations team with excellent hybrid working flexibility? This could be the perfect role for you! We're recruiting for an Operations TechnicalSupportAnalyst to join a well-established, data-driven organisation. This role is ideal for someone with a strong technical aptitude who enjoys problem-solving, system … support, and technical reporting within a fast-paced operations environment. Key Responsibilities Provide 1st line technicalsupport to the Operations team Support and troubleshoot Operations application software Deliver technical assistance during the migration to IP and GPRS comms infrastructure Liaise with mobile network operators and third-party providers on comms-related issues Produce in … house technical reports and assist with data collection software support Drive software improvements by collaborating with Development and Support teams Participate in user acceptance testing, software bug reporting, and enhancement tracking Assist with the creation of training and process documentation Key Technical Skills & Experience Required Intermediate knowledge of SQL and relational databases (e.g., SQL Server, Oracle More ❯
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technicalsupport Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require TechnicalSupportAnalyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Gotpeople
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technicalsupport Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require TechnicalSupportAnalyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their More ❯
Job summary Are you looking for a role providing varied technicalsupport in a challenging yet rewarding environment, in the Leeds Teaching Hospitals NHS Trust? If so, we have an excellent opportunity for you to become a member of the Data Centre & Infrastructure Team. Reporting initially to your Team Leader and then to your Head of Department, your … to play an active role in monitoring and maintaining the Trusts systems and the server (physical and virtual) infrastructure on which they sit. You will also proactively monitor the support queue, analysing tickets assigned to the Team and, in collaboration with other Team members, progress tickets to a satisfactory resolution. You may occasionally be required to deal with third … assisting colleagues as and when required. In return, we can offer you a varied, interesting, and challenging role working as part of a fantastic Team and offering all the support you need to learn at pace, developing and adding to your skills and achieving your career ambitions. Expected Shortlisting Date 02/09/2025 Planned Interview Date More ❯
over time Our Hybrid Working Policy requires employees to spend two days each week in our Farringdon office and three days working remotely from home. THEPOSITION As a Customer SupportAnalyst at Acturis you will: Solve system user problems and resolve customer questions and issues Advise system users on how to get the most from the Acturis System … functionality Help customers configure the Acturis System to meet their business needs Identify and gather ideas for new functionality and services Support other teams in testing new releases of the Acturis System Provide key language support and translation to improve system usability for international customers. You will be given early responsibility for discrete projects and will receive structured … quarterly feedback. The Career Path As a Customer SupportAnalyst at Acturis, you will receive structured targets, quarterly feedback and an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company. As a Senior or Lead Customer SupportAnalyst you can expect to be responsible for More ❯
days over time Our Hybrid Working Policy requires employees to spend two days each week in our Farringdon office and three days working remotely from home. THEPOSITION As a SupportAnalyst at Acturis you will: Solve system user problems and resolve customer questions and issues Advise system users on how to get the most from the Acturis System … the Acturis System to meet their business needs Identify and gather ideas for new functionality and services Visit customers to identify opportunities for improved use of the Acturis System Support other teams in testing new releases of the Acturis System The Career Path As a SupportAnalyst at Acturis, you will receive structured targets, regular feedback and … an annual performance review. You will follow a clearly defined career path that recognises personal development and contribution to the company. As a Senior or Lead Customer SupportAnalyst you can expect to be responsible for: Planning and delivering high quality projects, including managing teams and resources Coaching and providing constructive feedback for junior colleagues Working closely with More ❯
