10 of 10 Technical Support Analyst Jobs in the Midlands

Description Job Title: Technical Support Analyst (First & Second Line Support) Department: Technical Support Reports To: Technical Support Manager Job Purpose To provide first- and second-line technical support to customers across the company's software, hardware, video, and asset tracking … solutions. The role is responsible for delivering excellent customer service, diagnosing and resolving technical issues, maintaining customer accounts and assets, and escalating complex issues where specialist intervention is required. Key Responsibilities Customer Support Act as the first point of contact for customer enquiries via telephone and email. Respond ...

people, our innovative and highly sought-after products, and the exceptional customer service that we deliver. About the Role We are looking for a Technical Support Analyst to join our Technical Support Team. In this role, you will provide outstanding technical support … where you will be expected to work a minimum of 2 days per week in our Birmingham Office, UK. Key Responsibilities Deliver exceptional customer support by identifying issues and providing effective solutions. Provide technical assistance to internal and external customers. Diagnose, troubleshoot, and resolve product-related issues. Reproduce ...

Senior Technical Support – Systems Analyst Birmingham , AL - Onsite Job ID: 37695 Posted: 2026-09-01 Employment Type: Direct Hire Take ownership of the toughest IT challenges in a fast-paced, multi-company environment where your technical expertise can make a real difference. As the senior escalation … point, you’ll go beyond fixing tickets—you’ll eliminate recurring problems, strengthen systems, and help elevate the technical capabilities of the entire support organization. C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship ...

human twice. That window is for warm handoffs of in flight tickets, weekly team syncs, and live coaching. 3 to 5 years of technical support experience, ideally in a SaaS or ecommerce environment supporting mid-market or enterprise customers. Comfort triaging issues across web and native mobile, with ...

human twice. That window is for warm handoffs of in flight tickets, weekly team syncs, and live coaching. 3 to 5 years of technical support experience, ideally in a SaaS or ecommerce environment supporting mid-market or enterprise customers. Comfort triaging issues across web and native mobile, with ...

human twice. That window is for warm handoffs of in flight tickets, weekly team syncs, and live coaching. 3 to 5 years of technical support experience, ideally in a SaaS or ecommerce environment supporting mid-market or enterprise customers. Comfort triaging issues across web and native mobile, with ...

turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network. Overview of the Role We are looking for individuals who are passionate about modern IT practices … technologies, to take our products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build ...

turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network. Overview of the Role We are looking for individuals who are passionate about modern IT practices … technologies, to take our products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build ...

turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network. We are looking for individuals who are passionate about modern IT practices and technologies, to take … products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build relationships and communicate effectively ...

turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network. We are looking for individuals who are passionate about modern IT practices and technologies, to take … products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build relationships and communicate effectively ...