10 of 10 Technical Support Specialist Jobs in the South West

your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Franklin Fitch Recruitment Consultant at Franklin Fitch Third Line Support Analyst Location: Bath An award-winning, market-leading MSP based in Bath is looking for a 3rd Line Support Analyst to join the Service Desk team. The Role … from our 2nd line team, whilst working with the Service Manager to identify areas for improvement for our clients on the Service Desk. Our 3rd line engineers also provide technical expertise to all areas of the business as required, from project planning to security and maintenance. We truly care about our clients and want to help them get back … to their role as efficiently as possible. Key Responsibilities: Providing excellent customer experience, through friendly, helpful technical issue resolution. Collaborate with 1st and 2nd line support teams to escalate, troubleshoot and resolve issues efficiently. Recording incoming support requests and maintaining detailed, accurate notes and time records. Referencing and updating client documentation and user guides. Perform system upgrades More ❯

Success Reports to: Regional Customer Success Manager/Team Lead Job Description: Are you a proactive and tech-savvy problem solver with a passion for delivering world-class customer support? We’re looking for a Technical Application Support Specialist to join our growing global team and play a pivotal role in supporting our diverse suite of … industry-leading products. Your Mission As a Support Specialist, you’ll be experienced in diagnostics with the ability to investigate and resolve complex application problems in bespoke solutions. You will be responsible for delivering exceptional technical support to our global customer base, ensuring low downtime, fast resolution, and outstanding service. This is a senior role, suitable … Document all customer contact and ticket progression professionally on the incident management system for cross-team collaboration and consistent customer experience Replicate customer issues when appropriate for deeper understanding Support junior team members to develop diagnostic skills and system knowledge Build and maintain good customer relationships through conference calls, independently when appropriate Provide lead application support for Gresham More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide … 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

Technical Support Specialist (Electrical Bias) Job Title: Technical Support Specialist (Electrical Bias) Location: Poole, Dorset Salary: Depending on experience Job type: Full Time, Permanent Reports To: Controls Manager Are you a former electrician ready to move beyond site work? Help install and maintain systems that save lives. This role is ideal if: You're … an electrically qualified professional seeking a desk-based role. You have experience supporting systems in the field and want to use your technical knowledge more than manual labor. You pride yourself on solving problems quickly and explaining technical issues clearly to non-technical people. You value work that impacts life safety. Responsibilities include: Technical Support: Acting as the go-to expert for technical queries via phone, email, remote login, and CRM. Troubleshooting hardware, controls, and systems, especially in smoke ventilation, BMS, or fire safety installations. Providing guidance to installers and end-users. Supporting field engineers with backup and verification. Continuous Improvement: Identifying recurring issues for engineering review, contributing to product development, building knowledge More ❯

Technical Support Specialist Are you a Technical Specialist with a background of providing second and third-line support This is a great opportunity to join a fun technical team and develop in your career. Position: Technical Support Specialist Location: Swindon/Hybrid Hours: Full-time Salary: £34,000 to … and the second round is in person at the Swindon office on 16 July 2025. The Role Part of the Technology team, this role involves the provision of systems support on a range of systems. This role supports the full range of Technology Support Desk duties, and you will be one of the first points of contact for … be responding to calls, recording and resolving issues and, where appropriate, allocating tasks to other team members; and maintaining the Society's hardware and software. You will also provide technical guidance to other Technology Support Desk staff members. About You We are looking for someone with experience of: Working within an IT helpdesk environment PowerShell, Microsoft Online More ❯

Technical Support Specialist, NFP PEOPLE 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Technical Support Specialist Are you a Technical Specialist with a background of providing second and third-line support? This is a great opportunity to join a … fun technical team and develop in your career. Position: Technical Support Specialist Location: Swindon/Hybrid Hours: Full-time Salary: £34,000 to £38,000 per annum Contract: Permanent Closing Date: Sunday 29 June 2025 Interview Date: The first round is online on 8 July 2025, and the second round is in person at the Swindon … office on 16 July 2025. The Role Part of the Technology team, this role involves the provision of systems support on a range of systems. This role supports the full range of Technology Support Desk duties, and you will be one of the first points of contact for all staff. Your main duties will be responding to calls More ❯

Technical Support Specialist Role Overview: This position involves providing customer and sales support across all systems and products. The role requires technical expertise, particularly in CAD, to create bespoke drawings and details, assist with as-built drawing packages, and compile O&M manuals. Additionally, the role includes contributing to specification writing, supporting the marketing team … with technical content, staying updated on regulatory changes, managing third-party product inquiries, and offering on-site technical support. Key Responsibilities: Provide customer and sales support for all systems and products. Utilize CAD to create custom drawings and details for as-built packages and O&M manuals. Assist in writing and approving bespoke roofing specifications in collaboration … with the technical department. Collaborate with the marketing team to develop and review technical content for various publications, articles, and marketing materials. Stay informed about changes in regulations and codes of practice, and report these updates to management. Manage third-party product and system inquiries through selected business partners. Offer on-site technical support to customers More ❯

Service Coordinators, and Service Leads to help resolve critical product problems by assisting in diagnosis and repair, along with sharing of best practices. Assists with CCMS cases between Technicians, Technical Communicators and John Deere CCMS factory support as needed. Ensures all necessary information is documented within the CCMS case prior to submission to John Deere. Works with John … Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution. Identifies, communicates, and executes continuous process improvements in Service department to ensure internal and external customer satisfaction. Opens work orders and provides estimated labor and parts requirements, when possible, for technicians to resolve issues. Maintains up-to-date technical knowledge of … engine, hydraulics, and electrical systems and repair manual schematics. Assists in identifying technical training needs or gaps by communicating with location Service Managers/Service Coordinators. Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Ensures that the company’s reputation and image in More ❯

Job Description Job Title: Senior Technical Support Engineer – Smart Tech & Integration Based near Swindon – onsite with some hybrid flexibility £ - Depending on experience We're working with a specialist distributor at the forefront of smart building technology, from high-end AV and home automation to BMS, KNX, and networking integration. As they continue to grow, they’re looking … for a passionate Technical Support Engineer who wants to deliver outstanding support to their installer network, and grow into a highly valued technical expert in the field. This role is ideal for someone with experience in AV, BMS, smart homes, or building controls, or a strong tech support background with a genuine passion for connected … technology and customer service. What You'll Be Doing: Providing remote support to professional installers — via phone, email, and screen share Troubleshooting real-world integration issues with AV, smart home, or building automation products Delivering or supporting technical training sessions for partners Occasionally joining installers onsite to support project delivery (not core, but a great development area More ❯

within the last 4 years in the UK. Role Overview Join our team and work directly with our customers to customize VoCoVo systems to their needs. Provide 3rd line support, assisting our partners with advanced system diagnostics and issue resolution. Additionally, ensure the highest standards by supporting the VoCoCare warranty policy. This is a hybrid position with working from … the role. Experience configuring or troubleshooting network is desirable Working with MySQL - any exposure to MySQL or equivalent is beneficial ITIL - experience with using the ITIL framework for communicating technical support issues is a bonus Who you are You are detail oriented, quickly identifying issues and consequences in technical support You are collaborative and empower colleagues … skills, feedback and challenges What you'll do Work with a portfolio of assigned customers resolving and supporting issues whilst building relationships to drive service improvements, consistent and reliable support, and review processes to ensure customer success Support engineers remotely whilst they are on-site, identifying and troubleshooting issues Build comprehensive documentation around customers in your portfolio and More ❯