2 of 2 Technical Support Jobs in Durham

A software company based near Durham are recruiting for a Technical Support Engineer to join their team. The role will be responsible for providing 1st and 2nd line support, resolution of tickets and service requests within the defined Service Level Agreements, as well as direct involvement in the deployment, configuration and integration of the software. Responsibilities Providing … direct Application Support and consulting on the implementation and usage of company software. Managing own workloads, ensuring support tickets are in adherence to SLAs. Working with the support team to handle service requests: including logging, processing and the assignment of tickets through the Ticketing Portal. Responsible for evaluating tickets and escalating into L3 support when necessary … including being able to continue to work or provide insight on that ticket when in L3 or L4 escalation. Developing customer relationships and building rapport to enhance the support service. Providing expert knowledge of the company's extensive product range to be able to make recommendations and share advice on the implementation and usage of software. Managing installations and More ❯

An exciting opportunity has arisen to join our Structural Support Solutions business as Technical Sales Representative for the Durham Area. Established in 1981, MGF is a market leader in the design, manufacture, hire and sale of temporary works equipment for the construction industry. Employing over 440 staff, we currently operate nationally from 14 locations, we manufacture our own … equipment, operate our own transport fleet and importantly have an in-house engineering team who produce design solutions to meet customers' requirements. Our Structural Support Solutions business provides engineering support and hire of specialist equipment to temporarily support existing and new structures during construction and refurbishment. Our goal is to disrupt an established market and grow our … and developing this exciting area of the business forward. The role Technically minded with an interest in civil engineering and construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to More ❯