7 of 7 Technical Support Jobs in the East Midlands

Role: Technical Support Engineer Location: Mansfield Negotiable dept on exp We're looking for a talented Technical Support Engineer to join our busy support team in Mansfield. You'll deliver high-quality technical support to a variety of customers. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping … people get the best out of their technology. Key Responsibilities for the role of Technical Support Engineer: First-line support for all clients Answer incoming calls and emails, accurately recording issues within our ticketing system Perform basic diagnostics across multiple internal systems, escalating issues internally where required, adhering to defined processes and policies. Manage and maintain tickets … solutions, and ensuring all tickets are progressed or resolved within agreed SLAs Engage with 3rd parties where applicable to arrange engineer visits. Generate quotes for replacement hardware where applicable Support with the identification and creation/updating of knowledge articles. Provide feedback for, and contribute to, continuous improvement within the team. The ideal candidate for the role of Technical More ❯

A Technical Customer Support Engineer is sought to join an innovative engineering team in Nottinghamshire, contributing to the technical support, specification, and design of bespoke electronic systems used worldwide. The Technical Customer Support Engineer, Nottinghamshire, will play a key role in providing exceptional service to customers and distributors, ensuring the correct equipment is specified … for projects and that all technical enquiries are handled efficiently. Working closely with the Customer Support Manager, you'll deliver a high-quality experience through a mix of phone, email, and web-based communication. Responsibilities include: Assessing new project enquiries, responding to customers, and booking project details into the CRM system Identifying suitable system types to meet specific … project requirements Providing technical support and remote troubleshooting of complex systems Preparing accurate equipment quotations and responding promptly to bid requests Conducting site visits, surveys, customer meetings, and demonstrations Delivering technical training to customers The Technical Customer Support Engineer, Nottinghamshire, will have the following key skills: Experience working with audio systems and technology Experience designing More ❯

We are currently recruiting for a Head of Technical Support for an expanding software and systems service provider. The main purpose of the role will be to lead and grow the technical support function ensuring excellent customer service and technical assistance. You will lead support operations and manage a large team ensuring the delivery … of both software and electro-mechanical support functions. You will encourage continuous improvement and develop processes and tools in the team. As well as operational management you will also develop and improve your team as well as produce reporting and insights on performance. Candidates will have experience and skills in the following: Extensive leadership/management experience in a … technical support environment Knowledge of support tools and best practice including proficiency in the use of JIRA Worked in a fast paced environment Past technical experience Worked in a service based environment Past experience in the Distribution, Logistics or Warehouse Management sector would be highly desirable The role will be office based 2-3 days per More ❯

We are currently recruiting for a Head of Technical Support for an expanding software and systems service provider. The main purpose of the role will be to lead and grow the technical support function ensuring excellent customer service and technical assistance. You will lead support operations and manage a large team ensuring the delivery … of both software and electro-mechanical support functions. You will encourage continuous improvement and develop processes and tools in the team. As well as operational management you will also develop and improve your team as well as produce reporting and insights on performance. Candidates will have experience and skills in the following: Extensive leadership/management experience in a … technical support environment Knowledge of support tools and best practice including proficiency in the use of JIRA Worked in a fast paced environment Past technical experience Worked in a service based environment Past experience in the Distribution, Logistics or Warehouse Management sector would be highly desirable The role will be office based 2-3 days per More ❯

We are looking to recruit an Administrator to join our Technical Support Department based at our offices in Cosby. To provide a comprehensive administrative service, ensuring control and maintenance of workshop maintenance logs. To work as part of the Technical Services department, contributing to the achievement of company objectives. To contribute to the improvement of engineering standards … for alert maintenance and resolution. Coordinate Site Attendance Arrange for depots and/or approved external suppliers to attend sites promptly for efficient resolution of alerts and breakdowns. Handle Technical Support Requests Manage incoming and outgoing calls and emails, providing accurate and effective technical support to customers. Raise Purchase Orders Generate purchase orders for third-party … suppliers for work undertaken, ensuring compliance with company procedures. Produce Technical Reports Prepare and distribute clear, accurate technical reports to relevant stakeholders. Maintain Compliance Records Manage and update machine LOLER records in line with regulatory requirements. The ideal candidate will have/be: Credible communicator, oral and written, with customer facing experience. Ability to work on their own More ❯

Operations and Technical Support Lead Officer (Planning) Location: Northamptonshire - Hybrid - 1-2 days in the office Salary: £55 p/h Contract: Full-time, 3 months contract Are you an experienced leader with a passion for delivering high-quality planning services? North Northamptonshire Council is seeking an Operations Lead Officer to play a pivotal role in supporting the … including invoicing, budget monitoring, and forecasting. Monitor and report on performance indicators and project milestones, ensuring compliance with internal and government standards. Lead on data management and reporting to support strategic decision-making. Coordinate IT systems for planning, providing training and support to users. Handle customer feedback, complaints, and statutory requests (FOI, EIR, SAR) in line with GDPR. … Support senior managers in delivering service plan objectives and continuous improvement initiatives. What We're Looking For Education: Degree-level or equivalent experience. Experience: Proven management experience in a relevant operational or planning environment. Strong understanding of the English Planning System and associated administrative processes. Financial management and budget monitoring experience. Project management and change management expertise. Skills: Excellent More ❯

Technical Sales Support – Automotive Industry Location: Heanor, Derby Salary: £28,000 – £34,000 Do you have a solid background in the automotive industry and enjoy helping customers with technical advice? We're looking for an experienced automotive professional to join a growing team as a Technical Sales Support. Whether your experience comes from parts sales or … Manage live chat and online enquiries. Create invoices, proformas, credit notes, and courier labels. Maintain accurate customer and order records. Act as a key link between customers and internal technical teams to resolve issues efficiently. What we're looking for Experience in the automotive industry (parts sales, service desk, or workshop background). Strong understanding of vehicle components, systems … and fault symptoms. Ability to communicate technical information clearly to customers. Customer-facing or telephone-based experience preferred. What's on offer Competitive salary of £28,000–£34,000. Full on-the-job training and ongoing career development. Monthly sales bonus. Access to a fully equipped company gym. Excellent career progression opportunities. If you're an automotive professional ready More ❯