Service Desk Analyst
- Hiring Organisation
- Tate Milton Keynes
- Location
- Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £33,000 per annum, Negotiable, Inc benefits, OTE
service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies within contracted SLA's. This role Is heavily focused on SLA's and ticket management. We're looking for someone who is able to build strong rapport with end users and internal colleagues. Good communication skills … must, as well as proactively keeping clients updated with the status of their ticket! You will be encouraging end users to follow process with logging tickets, and seeing it through to either resolution, or reassigning/escalating to 2 line support. As First Line Analyst, some of your duties ...