4 of 4 Ticket Management Jobs in the North of England

provide clear communication throughout the support lifecycle Support onboarding activities including new starter setups, hardware deployments, account creation, and user administration Maintain accurate ticket updates, asset records, and technical documentation Assist with device lifecycle management and IT asset tracking Contribute to continuous improvement initiatives across the IT support … technical knowledge of: Windows 10/11 Microsoft 365 Active Directory Exchange/Outlook VPN connectivity Basic networking principles Mobile device support Experience using ticket management systems such as ServiceNow, Jira, or similar High level of stakeholder communication and engagement is essential Strong customer service and interpersonal skills ...

rebuild desktops/laptops and reinstall operating systems Able to diagnose and troubleshoot problems Experience with using Microsoft 365 is preferable Good time management skills Self-organization and the ability to be self-motivated in ticket management An excellent telephone manner for making initial contact ...

/Enterprise). Strong functional knowledge of at least three core modules. Comfort reading Python and Odoo XML. Working SQL/PostgreSQL skills. Confident ticket‐management experience (Jira, Zendesk, Freshdesk or similar). ITIL awareness and a customer‐first communication style. Curiosity to dig into edge cases ...

customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line IT Support team. Oversee daily service desk operations and ticket management. Ensure SLAs and service performance targets are achieved. Manage Priority One incidents and drive issue resolution. Identify and implement service improvements. Maintain strong … Essential Proven experience in managing a service desk or IT support function. Strong leadership, communication, and interpersonal skills. Demonstrated knowledge of ITIL and service management frameworks. Experience with performance monitoring, KPI tracking, and SLA management. Ability to manage high-pressure incidents and escalate appropriately. Familiarity with vendor management ...