2 of 2 Ticket Management Jobs in the Thames Valley

Managers on Service improvements and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to … ensure good quality ticket management is taking place Reviewing PIRs/Provide Feedback Provide operational expertise into projects and new propositions. Work with SMARTY and the wider Three business to support the development of operational and service management maturity. Manage and track continuous service improvement initiatives Manage and report on all key KPI's and performance measure … and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Experience of working with and influencing various levels of management, building relationships and influencing across teams and a wider community of other leaders and managers. A clear communicator. Ability to lead, make decisions, problem solve and work within teams. More ❯

issues and apply appropriate fixes or work arounds. To assist users in utilising Gamma IT systems, this includes providing unofficial training as needed. To Document the interactions within the ticket management tool which includes but is not limited to all troubleshooting steps taken and what resolved the issue. To provide support for all software and hardware. User account … provisioning and management To Raise Purchase orders for replacement kit. May require overnight stays across the UK To ensure compliance regarding Gamma policies and processes. To share and document knowledge. What you'll need: A driving license Proven ability to multitask and be able to make assessments of urgency based on knowledge and experience. Knowledge of Microsoft operating systems. More ❯