3 of 3 Ticket Management Jobs in the Thames Valley

optimising the end-user experience across Microsoft 365, M365, MS Active Directory, Windows & Mac OS environments & wireless technologies. If you're experienced in the management, administration, support, monitoring, troubleshooting, installation, configuration, deployment & rollout of IT services across: Microsoft Windows Server, Microsoft Exchange, Active Directory, Azure, SQL, Office 365, M365 … balancers, Netscaler, F5, VMware, vSphere, Hyper-V, Azure, AWS, Storage, SAN, NAS, Citrix, Xenapp Key Activity: * Desktop support * Troubleshooting * Problem solving * Diagnostics * Hardware & software management * Networking * Installation, maintenance & configuration * System monitoring * IT inventory management * Knowledgebase maintenance * Trouble ticket management Overview: The technical support specialist will have … WAN, Wireless, Internet, Connectivity, MPLS, SD-WAN) * MS communication & collaboration suite (Azure, M365, O365, Teams, Skype, Active Directory) * Cyber security (intrusion prevention & detection, threat management, PCI compliance) * Unified Communications (unified comms, contact centre, IP telephony, Teams, Skype) * SharePoint administration * TCP/IP networking, switches, routers, firewalls & protocols * Experience with More ❯

manage support tickets to completion via our ITSM system Update client information on our CRM system (Salesforce - Service Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA's Escalate client tickets when … required Engage with client to deliver real insight & added value through case and ticket management Manage the complete supplier onboarding process, from initial engagement through to full use of the platform. Key Skills: 1-2 years of experience supporting users in a customer-facing role, ideally in a More ❯

first-line technical support and guidance. Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner. Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions. Hardware and Software Setup More ❯