4 Ticket Management Jobs in the North West

client conversations and clearly articulate remediation plans in a way that is reassuring Solution focussed and outcome driven Service operations: Implement incident and problem management processes using best practice such as ITIL or Agile Service Management Coordinate and manage the resolution of major incidents and subsequent root cause … analyses Champion governance, risk and engagement processes and be responsible for others following the processes Manage change using robust change management processes that prevent scope creep Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc Create, run and report … service into a Managed Service team Facilitate the creation of key work products such as runbooks, playbooks, business continuity/disaster recovery plans, security management plans and access management trackers Team leadership: Coordinate knowledge management across a multi-disciplinary team Support and manage competing priorities Proactively identify more »

Employee Administration To provide first/second line technical support for all incidents, service requests, tasks and change requests. Procurement of stocked items. Asset management & Ticket management. Provide and maintain a high degree of customer service for all support queries. Support NCC Group both remotely and on-site more »

and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management. The Service desk will eventually be brought in house, the successful candidate will end up managing this internal team. Client Details The organisation … it is renowned for its commitment to providing exceptional service to its diverse client base. Description Lead a IT service delivery, coordination and vendor management to adhere to SLAs/KPIs. Ensure IT services align with business objectives and user requirements with a willingness to go the extra mile … a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft products). Experience in IT service management and delivery frameworks. Excellent leadership and team management skills. Exposure to an IT Managed Service (outsourced) environment. Strong analytical and problem-solving skills more »

but not essential! Responsibilities: Participate in 24/7 shift rotation. Ensure stable network services and manage major incidents. Conduct network monitoring, troubleshooting, and ticket management. Deploy and maintain network tools and systems. Provide support and incident management during network failures. Skills & Experience: Previous experience in IT network more »