3 of 3 Ticket Management Jobs in the North West

industry. Support many of the biggest brands in the UK and worldwide. Job Purpose and primary objectives The IT Service Desk and Request Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working with … such services on an operational rotated 365 days in a Night shift working basis including Weekend and Night shift. Keying the incidents from Client ticket system to Partners ticket system and vice versa Coordinate end to end with various parties for printer incident closure within SLA Printer Calls ...

first response to one of our dedicated customers IT queries, ensuring high levels of customer satisfaction and resolution rates. You will manage your own ticket triage, prioritising and escalating issues where necessary, while maintaining compliance with Service Level Agreements (SLAs). Strong communication skills are essential, as you will … Mental Health First Aider in the business. Active Social Committee organising events and activities. Key Responsibilities: Deliver excellent customer care and support through efficient ticket management. Provide 1st and 2nd line fixes via phone and email. Resolve incidents and requests, escalating where appropriate. Perform ticket triage, prioritising ...

through development tickets and technical roadblocks. Quality Assurance: Taking ownership of regression testing and the stabilisation of environments to ensure a seamless delivery. Stakeholder Management: Acting as the primary point of contact for the end-client’s project team (managed by Capgemini). You will need to hold your … hold senior leadership accountable while remaining delivery-focused. To be successful, you must have: A proven track record in Software Development Project Management . (Note: This is not a general business change role; you must have experience working directly with developers and code-heavy projects). Experience managing offshore ...