4 of 4 Ticket Management Jobs in the North West

end-users can access their business applications wherever they are. Led by CEO Russell Horton, co-founder Chris Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. Essential Duties and Responsibilities: As a competent 3rd Line Team Leader, you will be able to provide … colleagues as requested in a timely manner in line with the client's support contracts. You are required to provide reactive and pro-active technical support services and incident management for the following types of work: Monitoring and maintaining systems and networks Installation and configuration of systems Diagnosing faults on both hardware and software Solving technical and application issues … higher-level responsibilities: Testing and evaluating any new tech/applications/processes Training of new employees Being an escalation point for your 2nd and 3rd Line colleagues Problem ticket management conduct root cause analysis Project Work Ticket queue management, prioritising and allocating work as necessary Maintenance of technical documentation Keeping yourself informed of all on More ❯

the first point of contact for all IT issues, security incidents and requests from within the business, aiming to first time resolution with escalating to resolver groups as required; ticket management, maintaining SLAs, meeting KPIs ensuring our users receive effective and efficient service Provide deskside and remote IT support to the business user base. Manage service & security incidents … journey. Assist in the maintenance and distribution of software packages, manual and automated Perform actions necessary within all Security compliance processes Client device builds using automated solutions and patch management Monitor and manage web and email security filter rules within company guidelines Manage, perform, maintain and test backups/recovery Participate in production support and continuous improvement activities to … Communicate with all levels of staff within the business and our external 3rd partners The ability to work under pressure and to tight deadlines. Worked within an ITIL service management model or qualification Basic network knowledge CompTIA or other role appropriate qualifications would be beneficial Understanding of security, server, virtualisation and cloud solutions support Exposure to legal or insurance More ❯

components. While having experience with implementing the Tenable solution key, this job also requires full-time hands-on administration of the Tenable system as well as managing the vulnerability management aspect of the tool. Installing and Configuring Nessus, Nessus Manager, Nessus Agents, Log Correlation Engine, Nessus Network Monitor, and Security Center on both Linux/Unix and Windows based … for the Analysis and validation of the scan results. Responsible the Monitoring the dashboards. Responsible for defining and configuring dashboards Technical Skills & Competencies: 5+ years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues Experience in the design and implementation of enterprise-wide security controls to secure … as network firewalls, web proxy, intrusion prevention system, vulnerability scanner, and penetration testing tools. Demonstrated understanding of TCP/IP networking concepts and DNS. 3+ years of related Identity Management tools engineering experience, including installing, configuring and troubleshooting experience with one or more of these tools: CyberArk Splunk Tenable-Nessus Desirable: Previous experience in the financial sector. Working experience More ❯

of business operations and global technology, you will drive continuous improvement initiatives and deliver technical development projects in line with our Mid-Market technology roadmap. The Role Technology & Systems Management Oversee the ongoing maintenance and development of Mid-Market business applications and platforms. Lead fault resolution, incident response, and ensure timely ticket management. Ensure compliance with security policies … governance and compliance workstreams across the TBI function. Implement and improve procedural frameworks and documentation standards. Coordinate KPI tracking, reporting, and performance reviews across workstreams and projects. Stakeholder & Change Management Collaborate with business leads within the H&B GB Mid-Market function to plan, promote, and roll out technology upgrades. Act as a trusted advisor and technology partner to … complex technical concepts in an inclusive and user-friendly way. Qualifications The Requirement Demonstrated ability to manage third-party vendors and internal developers. Proven experience in application/platform management in a fast-paced, complex environment. Strong technical background with experience in cloud technologies and system integration. Solid understanding of IT compliance, governance, and information security best practices. Excellent More ❯