3 of 3 Ticket Management Jobs in the North West

local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment … General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Proactively suggest and implement service improvements Participate in the Business Relationship Management function Experience/Skills/Knowledge/Qualifications: Experience with IT ticketing systems Basic networking knowledge ...

towards continued improvement of team process and customer experience. Escalate incidents/requests that cannot be resolved within agreed timescales, whilst maintaining responsibility for ticket management and customer communication throughout. Proactive and accurate communication to customers on incident and request ticket progress. Act as a central point … contact between the customer and MSite, providing an interface for other functions such as Change Management and Incident Management. Maintain clear and open communication channels with customers and internal teams providing regular updates on service desk performance and any pertinent changes. Our ideal Customer Service Representative will have ...

local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment … General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Essential Skills and Attributes Strong problem-solving and troubleshooting abilities Willingness to undertake funded and self-paced training, to enhance skills & experience Ability to work independently and as part ...