4 of 4 Ticket Management Jobs in the West Midlands

of responsibilities - detailed JD provided * Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/… out of locations) as per contract * Effective Management of disposals that go through their Hub as per contract * Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract * Locker replenishments where appropriate as per contract * Highlight potential issues with More ❯

will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: * Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. * Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations. * Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements. * Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for More ❯

continuous improvement. Team Collaboration and Reporting: Collaborate with cross-functional teams including developers, testers, and project managers. Prepare regular progress reports and updates for management and stakeholders. Liaise with the internal tool development team to give feedback on current and proposed fuctionality so that these can be continuosly improved. … PowerPoint, Excel). Proactive problem-solving skills with keen attention to detail. A good understanding of Quality Assurance Experience of YouTrack (or similar) for ticket management Desirable knowledge in TeamCity for continuous integration server Excellent communication skills Why join us? Because were not just about business were about More ❯

or the ability to gain DV clearance. Experience with 1st line Windows troubleshooting. Good organizational skills. Experience working within the ITIL framework. Familiarity with ticket management systems. Experience with various windows build technologies. Application and Windows OS testing experience. Prior knowledge of patch management services. It would More ❯