6 of 6 Ticket Management Jobs in the West Midlands

OneDrive, and SharePoint. Assist with user onboarding, role changes, and offboarding processes. Support Microsoft Intune device management. Assist with implementing security, compliance, and endpoint management policies. Networking Support Troubleshoot wired and wireless network issues. Support network infrastructure, including switches, wireless access points, DNS, DHCP, and VLANs. Assist with network … monitoring and documentation. Work alongside third-party suppliers where required. Education Technology Support Support Management Information Systems (MIS) and other education-specific software. Provide technical support during examinations and key organisational events. Maintain classroom technology and digital learning environments. Support safeguarding, filtering, and monitoring systems in line with organisational ...

administration. Microsoft Entra ID/Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. … Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite ...

client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support Team Leader. Basic salary £40K- £46K Negotiable + Bonus + Benefits The Technical Support Advisor will … support for customers both online and over the phone. The Role: The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers. Duties will include ...

autonomously at SFIA Level 4 Influence technical direction and contribute to engineering best practice Support and mentor junior team members where appropriate Risk & Issue Management Proactively identify and escalate risks, issues, and blockers Contribute to continuous improvement and transparent delivery practices Essential Skills & Experience Strong hands-on experience with … developing solutions using Power Pages Strong knowledge of Power Platform, including: Power Apps Power Automate Dataverse Experience using Azure DevOps for: Board and ticket management Pipeline configuration Agile delivery support Experience working within Agile/Scrum delivery teams Strong communication and stakeholder engagement skills Active SC clearance ...

Windows, Microsoft 365, Active Directory and Hyper-V Strong networking knowledge including security concepts and protocols Experience across all support tiers with service desk ticket management Proven ability to deliver complex infrastructure projects from start to finish Familiarity with ITIL frameworks Clear communicator — comfortable translating technical concepts ...

will be responsible for ensuring faults are resolved to client satisfaction, protecting the commercial impact of customer accounts, and maintaining accurate records through effective ticket management. Key Responsibilities Carry out field service engineering activities as required. Provide on-site service engineering support across client locations. Travel to client sites … ensuring updates are completed accurately and within required timescales. Build and maintain strong client relationships through professional communication and effective service delivery. Support escalation management and ensure issues are resolved efficiently. Essential Skills and Experience Strong technical knowledge of AV, VC, and UC technologies. Experience working within ...