6 of 6 Ticket Management Jobs in the West Midlands

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £30,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

integrators, and internal stakeholders on room builds, upgrades, and issue resolution Required Skills & Experience Microsoft Teams Rooms - Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting across both Windows and Android platforms Microsoft Teams Administration - Strong understanding of Teams admin centre, policies, calling, and meeting configurations Audio Visual … both in‐room and remote participants ITIL Certified - Foundation as minimum; practitioner‐level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment ...

independently and as part of a team. Positive attitude with a willingness to learn and develop technical knowledge. Desirable Experience using CRM, helpdesk or ticket management systems. Knowledge of networking, connectivity or technical diagnostic processes. Previous experience supporting technical products or systems. Experience within a customer-facing technical ...

independently and as part of a team. Positive attitude with a willingness to learn and develop technical knowledge. Desirable Experience using CRM, helpdesk or ticket management systems. Knowledge of networking, connectivity or technical diagnostic processes. Previous experience supporting technical products or systems. Experience within a customer-facing technical ...

technology delivery across EE teams. Engages senior stakeholders and ensures visibility of work across teams. Key Activities: Strategic scoping support Commercial and financial management Governance alignment Airelogic Role: No direct services required. 2. Manage My Education Estate Services Purpose: Develop a portal for responsible bodies involved in school construction. … Team Purpose: Maintain and evolve existing services during transformation, especially the Construct service. Key Activities: Ongoing support for existing services Develop long-term service management plans Airelogic Role: Provide testing support for these Legacy live services. Essential Standards: GDS Service Standards Information Security Standards and processes eg, ITHCs, AtOs ...

Construct service. Lead D365 Developer Role: Provide technical leadership for existing CRM services. Support resolution of complex technical issues. Contribute to long-term service management and technical improvement plans. Essential Standards The Lead D365 Developer will be expected to work in accordance with: GDS Service Standards Information Security Standards … . Experience developing and deploying Dynamics 365 C# plugins . Strong experience with Azure DevOps and Git for source control, CI/CD and ticket management. Experience with Azure Functions and other Azure services such as Blob Storage. Strong understanding of CRM integrations and API-based solutions. Experience with ...