Customer Relationship Executive is an integral part of the ITSM team reporting directly to the Operations Manager. A Customer facing role primarily responsible for the end-to-end lifecycle management of third-party access requests-from initial application through to ongoing account administration and reporting. In addition to access management duties, the individual also serves as an Applications … issues. They are expected to have a strong understanding of user applications and contribute valuable feedback to improve the end-user experience. Responsibilities Lead the end-to-end lifecycle management of third-party system access requests, from initial application to account decommissioning whilst ensuring compliance with CySAFA and MOD governance documentation. Prepare comprehensive monthly reports on user activity as … part of the Service Delivery reporting process, supporting the Service Delivery and Operations Managers. Assume full ownership of all management documentation related to service account administration and ID Access Management processes. Build and maintain strong relationships with key stakeholders to gain a deep understanding of their requirements, provide informed guidance, and support the seamless onboarding of new teams More ❯
marketing applications Excellent interpersonal, written, and verbal communication skills; demonstrated ability to develop strong relationships with and effectively communicate complex ideas to technical and non-technical audiences. Excellent project management and timemanagement skills Experience in managing a diverse team and technical teams. Demonstrated ability to engage and manage through influence across a large international organization. Technical … Tableau or PowerBI Ability to use core analytics methods in developing solutions (one or more of the following) Statistics (t-tests, ANOVA) & design of experiments Segmentation/clustering techniques Time series analysis Familiarity with a broad base of analytics tools (one or more of the following): Data Management: SQL and Alteryx BI: Tableau Desktop, Tableau Server and Tableau … Online Programming/Scripting: Python or R Extensive experience in applied analytics for business problem solving with strong project management skills (one or more of the following): Building analytical solutions for Pricing and promotional effectiveness, Loyalty program effectiveness, Customer segmentation and targeting, Salesforce allocation and effectiveness, churn prevention. Experience and knowledge in data engineering Physical Position Requirement: Position is More ❯
Bournemouth, England, United Kingdom Hybrid / WFH Options
Appius
Position: Digital Project Manager Location: Bournemouth office 3-5 days per week, up to 2 days remote working. Hours: Monday to Friday (with flexi-time and hybrid working options). Salary: Subject to Experience. Junior, Mid & Seniors welcome. Role Description Exciting role for anyone who wishes to work at the heart of a digital delivery and project management environment for a digital agency with over 25 years history and an excellent client portfolio. The role is focused on project management, traffic management, planning and resourcing of work for customers by the competency teams. Maximising quality deliverables being completed and correctly delivered first time, as well as efficient understanding, throughput and productive use of the … will be an understanding of the deliverables that align with the functional and technical specifications, the QA Analysts development of test plans, the execution of this testing and the management of the resolution of bugs. The traffic management approach is facilitated through a 6-week view of resourcing, which feeds into this week, next week and last week More ❯
Bristol, England, United Kingdom Hybrid / WFH Options
ZipRecruiter
lasting value for their administrators and members. We’re experts in the pensions sector. That’s all we do! Our flagship solution is IntelliPen, a leading online administration and management system created for the modern pension era, not yesterday’s. Our software helps pension schemes of all types and sizes manage exceptional volumes of data and provide beautiful member … teams competing demands and providing input to resource manager and Head of PMO with any conflicts or SME demands Managing client relationships; including fostering opportunities for further development Supplier management when external suppliers are supporting project delivery Sprint planning Tracking project performance Build credibility with team members and all internal and external clients Accurate time recording and adherence … to requirements of tooling used Line management of junior project managers Ensure project delivery follows our Quality Framework/Gating process from requirements gathering to project close. Essential skills: Bachelor's degree in computer science, engineering, computer information science, information technology, or a related field - beneficial Experience working in a pensions, financial services or IT environment, preferably in a More ❯
to supply solutions to the client’s changing business needs. The scope of engagements is highly variable and can include core strategy development, large-scale implementation, process optimization, change management, data analysis, data modelling, solution development and innovative technology introduction. Business development: Squarcle places an emphasis on leading sector thinking in the development of latest ideas. This can include … specify and implement technological, data and digital solutions with the client to realise the value of their data. Human Capital: Human capital consultants provide clients with solutions for change management and aide with any organizational changes that may affect the employees. Primary Roles and Responsibilities Primary Duties of the Consultant – Power Platform Developer are to: Work with clients to … Power BI, training and support, business analysis. BSc/BA in Computer Science, Engineering or a related analytical or technical field. Problem-solving, communication, collaboration, attention to detail, adaptability, timemanagement, customer-focused. Experience designing and delivering technology and digital solutions to solve business problems and create enduring value for clients. A growth mindset, enthused by challenge and More ❯
to supply solutions to the client’s changing business needs. The scope of engagements is highly variable and can include core strategy development, large-scale implementation, process optimization, change management, data analysis, data modelling, solution development and innovative technology introduction. Business development: Squarcle places an emphasis on leading sector thinking in the development of latest ideas. This can include … specify and implement technological, data and digital solutions with the client to realise the value of their data. Human Capital: Human capital consultants provide clients with solutions for change management and aide with any organizational changes that may affect the employees. Primary Roles and Responsibilities Primary Duties of the Consultant – Power Platform Developer are to: Work with clients to … Power BI, training and support, business analysis. BSc/BA in Computer Science, Engineering or a related analytical or technical field. Problem-solving, communication, collaboration, attention to detail, adaptability, timemanagement, customer-focused. Experience designing and delivering technology and digital solutions to solve business problems and create enduring value for clients. A growth mindset, enthused by challenge and More ❯
Frome, England, United Kingdom Hybrid / WFH Options
Franklin Fitch
helpful technical issue resolution. Collaborate with 1st and 2nd line support teams to escalate, troubleshoot and resolve issues efficiently. Recording incoming support requests and maintaining detailed, accurate notes and time records. Referencing and updating client documentation and user guides. Perform system upgrades, installations, and configurations. Assist in the management and maintenance of client IT infrastructure. Carrying out on … and other projects. Requirements: 3+ years of professional IT experience ideally in an MSP environment at 2nd level support or higher. Excellent customer service and problem-solving skills. Organisational, timemanagement and documentation skills, preferably with experience of logging time. Technical Skills required: Windows Server including; Active Directory, DHCP, DNS, File Services, Group Policy management, RDS, IIS … SQL, plus server hardware troubleshooting, versions 2012/2016/2019/2022. Microsoft 365 and Azure administration experience, including InTune & Endpoint management & PowerShell skills. Networking diagnosis, including; ADSL, VOIP, VLAN, VPN and switch management. Backup and DR experience. Cyber Security awareness and remediation skills are desirable. Experience of working within ITIL or SDI frameworks is desirable. Benefits: Additional More ❯
are the right match for the following opportunity, apply after reading the complete description. Main location: United Kingdom, England - South West, Chippenham Position ID: J0625-0225 Employment Type: Full Time CGI UK Careers – Your mission found here By playing this video you consent to Google/YouTube processing your data and using cookies – Learn more. Position Description: The Space … Customer Relationship Executive is an integral part of the ITSM team reporting directly to the Operations Manager. A Customer facing role primarily responsible for the end-to-end lifecycle management of third-party access requests—from initial application through to ongoing account administration and reporting. In addition to access management duties, the individual also serves as an Applications … issues. They are expected to have a strong understanding of user applications and contribute valuable feedback to improve the end-user experience. RESPONSIBILITIES • Lead the end-to-end lifecycle management of third-party system access requests, from initial application to account decommissioning whilst ensuring compliance with CySAFA and MOD governance documentation. • Prepare comprehensive monthly reports on user activity as More ❯
competency. Product/Service Knowledge: In-depth knowledge of investment/wrap platforms and associated products is necessary. Adaptability: Adjusting communication and problem-solving approaches to different customer needs. TimeManagement: Managing time effectively and handling multiple inquiries. Conflict Resolution: Resolving conflicts and managing difficult customers positively. Attention to Detail: Maintaining accurate records and following up diligently. … independently Ability to work under pressure and meet tight deadlines Desirable: Advanced MS Office skills, including Word and Excel Experience with client servicing administration processes Industry-recognized qualifications Project management experience and relevant certifications Application of Individual Conduct Rules: Act with integrity Exercise due skill, care, and diligence Be open and cooperative with FCA and other regulators Prioritize customer More ❯
welcomed, #JustAddWater. We are pleased to announce an exciting opportunity for an experienced IT Service Desk Analyst to join our esteemed Service Desk team located in Exeter. This full-time, permanent position offers a competitive salary, starting from £28,000 with excellent benefits. The work schedule is Monday to Friday, 37 hours per week. The ideal candidate will possess … issues. By continually enhancing their skills and collaborating with other IT professionals, they ensure the robust functionality and security of the organisation's IT infrastructure. Utilise ITIL-aligned support management processes and tools to log and categorise incidents, assess their impact, and assign appropriate priority levels according to IT Service Desk Procedure Implement immediate corrective actions to contain or … tickets, and walk-ins efficiently Resolve incidents and service requests within defined SLAs, continuously identifying and implementing opportunities for process improvement and optimisation of service delivery Provide comprehensive Identity Management support services, ensuring all PC access requests are processed accurately and in line with agreed Information Security practices and processes, providing regular audit assurances Escalate complex incidents and service More ❯
with clients and colleagues, with a consultative and solution-focused approach. Demonstrated leadership and mentoring capabilities, supporting the growth and development of engineering teams. Organised and adaptable, with excellent timemanagement and the ability to respond to shifting priorities. Self-motivated, proactive, and committed to continuous learning and improvement. Creative problem-solver with the ability to think critically … dbt). Experience designing and implementing scalable data pipelines and integration patterns across structured and unstructured data sources (e.g., Azure SQL, MySQL, MongoDB). Familiarity with data governance, metadata management, and data quality frameworks. Practical experience applying DevOps principles to data engineering, including CI/CD pipelines, infrastructure as code, and monitoring. Solid understanding of data security and compliance More ❯
with clients and colleagues, with a consultative and solution-focused approach. Demonstrated leadership and mentoring capabilities, supporting the growth and development of engineering teams. Organised and adaptable, with excellent timemanagement and the ability to respond to shifting priorities. Self-motivated, proactive, and committed to continuous learning and improvement. Creative problem-solver with the ability to think critically … dbt). Experience designing and implementing scalable data pipelines and integration patterns across structured and unstructured data sources (e.g., Azure SQL, MySQL, MongoDB). Familiarity with data governance, metadata management, and data quality frameworks. Practical experience applying DevOps principles to data engineering, including CI/CD pipelines, infrastructure as code, and monitoring. Solid understanding of data security and compliance More ❯
with clients and colleagues, with a consultative and solution-focused approach. Demonstrated leadership and mentoring capabilities, supporting the growth and development of engineering teams. Organised and adaptable, with excellent timemanagement and the ability to respond to shifting priorities. Self-motivated, proactive, and committed to continuous learning and improvement. Creative problem-solver with the ability to think critically … dbt). Experience designing and implementing scalable data pipelines and integration patterns across structured and unstructured data sources (e.g., Azure SQL, MySQL, MongoDB). Familiarity with data governance, metadata management, and data quality frameworks. Practical experience applying DevOps principles to data engineering, including CI/CD pipelines, infrastructure as code, and monitoring. Solid understanding of data security and compliance More ❯
with clients and colleagues, with a consultative and solution-focused approach. Demonstrated leadership and mentoring capabilities, supporting the growth and development of engineering teams. Organised and adaptable, with excellent timemanagement and the ability to respond to shifting priorities. Self-motivated, proactive, and committed to continuous learning and improvement. Creative problem-solver with the ability to think critically … dbt). Experience designing and implementing scalable data pipelines and integration patterns across structured and unstructured data sources (e.g., Azure SQL, MySQL, MongoDB). Familiarity with data governance, metadata management, and data quality frameworks. Practical experience applying DevOps principles to data engineering, including CI/CD pipelines, infrastructure as code, and monitoring. Solid understanding of data security and compliance More ❯
with clients and colleagues, with a consultative and solution-focused approach. Demonstrated leadership and mentoring capabilities, supporting the growth and development of engineering teams. Organised and adaptable, with excellent timemanagement and the ability to respond to shifting priorities. Self-motivated, proactive, and committed to continuous learning and improvement. Creative problem-solver with the ability to think critically … dbt). Experience designing and implementing scalable data pipelines and integration patterns across structured and unstructured data sources (e.g., Azure SQL, MySQL, MongoDB). Familiarity with data governance, metadata management, and data quality frameworks. Practical experience applying DevOps principles to data engineering, including CI/CD pipelines, infrastructure as code, and monitoring. Solid understanding of data security and compliance More ❯
with clients and colleagues, with a consultative and solution-focused approach. Demonstrated leadership and mentoring capabilities, supporting the growth and development of engineering teams. Organised and adaptable, with excellent timemanagement and the ability to respond to shifting priorities. Self-motivated, proactive, and committed to continuous learning and improvement. Creative problem-solver with the ability to think critically … dbt). Experience designing and implementing scalable data pipelines and integration patterns across structured and unstructured data sources (e.g., Azure SQL, MySQL, MongoDB). Familiarity with data governance, metadata management, and data quality frameworks. Practical experience applying DevOps principles to data engineering, including CI/CD pipelines, infrastructure as code, and monitoring. Solid understanding of data security and compliance More ❯
of developers and collaborate with key stakeholders to deliver in-house software solutions tailored to our supply chain needs. This role blends technical expertise with strong leadership and project management skills to ensure timely delivery of high-quality software solutions. Key Responsibilities Leadership and Team Management Lead, manage and mentor a team of software developers, fostering a collaborative … of Azure and .NET CORE. Knowledge of supply chain processes and technologies is a plus, as is knowledge of integrating Bar Coding, wireless technologies, and IoT devices. Leadership and Management Skills Exceptional organizational, timemanagement, and decision-making skills. Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders. Ability to manage multiple … about creating impactful software solutions and driving innovation, we’d love to hear from you. Contact pkimbrey@ballhort.com for further details. Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries Wholesale #J-18808-Ljbffr More ❯
to Configuration Manager Provide technical support/knowledge transfer to colleagues when required Ensure technical solutions are supportable within contractual SLAs/KPIs and escalate service affecting issues to management in a timely fashion Any other duties required to meet the SLA/KPI and Business You'll have the following Technical Skill and Experience Proven experience in IT … or a similar role. Strong knowledge of hardware troubleshooting for desktops, laptops, and peripherals. Familiarity with Windows operating systems, Microsoft Office, and basic networking concepts. Experience with mobile device management, imaging software, and IT asset tracking tools. Competent client application installation and troubleshooting skills Competent communication skills - interacting at various levels across the customer and the BT organisation Competent … skills, with the ability to interact confidently with non-technical users. A customer-focused approach, ensuring end-users feel supported and informed. Personal Attributes Highly self-motivated with excellent timemanagement and organizational skills. A proactive problem-solver with a keen eye for detail. Comfortable working independently in a field-based role, often under time pressure. Other More ❯
and Repair Coordination Coordinate repairs, upgrades, or replacements of faulty or outdated equipment. Liaise with service providers for warranty claims, repairs, or technical support when required. Waste and Disposal Management Ensure the safe disposal or recycling of obsolete or faulty IT equipment in compliance with environmental regulations and company policies. Technical Skills and Requirements Proven experience in IT inventory … management, asset tracking, or a similar role in an IT department. Familiarity with inventory management software or asset management tools is a plus. Familiarity with Windows operating systems, Microsoft Office, and basic networking concepts. Knowledge of client application installation and troubleshooting skills. Competent communication skills - interacting at various levels across the customer and the BT organisation. Competent … skills, with the ability to interact confidently with non-technical users. A customer-focused approach, ensuring end-users feel supported and informed. Personal Attributes Highly self-motivated with excellent timemanagement and organizational skills. A proactive problem-solver with a keen eye for detail. Comfortable working independently in a field-based role, often under time pressure. Other More ❯
Bath, England, United Kingdom Hybrid / WFH Options
Wealthtime
Knowledge : In-depth knowledge of Wealthtime's products is essential for providing accurate support. Adaptability: The capacity to adjust communication and problem-solving approaches to suit different customer needs. TimeManagement: Efficiently managing time and handling multiple customer inquiries is critical. Conflict Resolution: Skill in resolving conflicts and handling difficult customers can lead to positive outcomes. Attention … pressure and to tight deadlines. Desirable Advanced knowledge of MS Office including Word and Excel. Working knowledge of a range of client servicing administration processes. Industry recognised qualifications. Project management experience and relevant qualification. Rewards & Benefits: Competitive Compensation: We offer a competitive salary that reflects your skills and contributions. Hybrid Working: Enjoy the flexibility of a hybrid work model … receive 34 days of holiday per calendar year, including bank holidays. Plus, we offer the option to purchase or sell up to 5 additional days per year, tailoring your time off to suit your needs. Wellbeing at Heart: We understand the importance of your well-being, which is why we offer a Wellbeing day, allowing you to take a More ❯
Bournemouth, England, United Kingdom Hybrid / WFH Options
Rocktime Limited
IT Business Analyst Full time, Permanent £40,000 - £50,000 per annum We are seeking a skilled and motivated IT Business Analyst to join our team. The ideal candidate will bridge the gap between clients, project stakeholders, sales, and development teams by gathering, analysing, and documenting business requirements. You will play a critical role in supporting the successful delivery … An analytical and problem-solving mindset with strong attention to detail. Experience creating user stories, wireframes, and process diagrams. Familiarity with data analysis and visualisation tools. Strong organisational and time-management skills to handle multiple priorities. An advantage: Bachelor's degree in Business Administration, Computer Science, or a related field (or equivalent experience) Certification in business analysis (e.g. More ❯
Ashburton, Devon, United Kingdom Hybrid / WFH Options
Cloud Know How
Operations Assistant ensures smooth day-to-day operations, contributes to the achievement of organisational goals, and helps drive efficiencies that empower success across the partner network. Key Responsibilities Quote Management and Inquiries: Focus on creating accurate and timely quotes, responding to inbound inquiries via phone and email, and ensuring prompt follow-up for reports and responses to enhance partner … and team communication. Operational Support: Assist in managing sales processes, documentation, and workflows to ensure seamless operations and optimal team productivity. Data Management: Maintain, update, and analyse sales-related reports and dashboards to provide actionable insights for decision-making. Partner Coordination: Collaborate with MSP partners to address enquiries, share resources, and ensure alignment with sales strategies and targets. Sales … data and processes. Focus on customer outcomes: Show the desire to deliver excellent customer service, ensuring our partners have a great experience in their engagement with Climb. Organisation: Strong timemanagement skills to juggle multiple priorities and meet deadlines effectively. Communication: Excellent verbal and written communication skills to engage with partners and internal teams clearly and professionally. Analytical More ❯
Newquay, England, United Kingdom Hybrid / WFH Options
King's Service Centre
Centre 3 days ago Be among the first 25 applicants Join to apply for the Senior Student Enquiries Advisor role at King's Service Centre Department: IT Services - Service Management Location: Newquay, Cornwall, UK Application Deadline: 30 June 2025 Department: IT Services - Service Management Location: Newquay, Cornwall, UK Description Due to expansion of a new team we have … who are focussed on helping students to get the information they need quickly and easily and also to engage with their programme and university life more broadly, through the management of inbound enquiries and service requests, static and dynamic digital content, and outbound communications. Supported by a comprehensive knowledge bank (Student Services Online), you will provide world-class 1st … Quintrell Downs and university campuses in London). This is contractually an office-based role but a hybrid arrangement is in operation at leadership discretion. This is a full-time 40 hour per week post. The hours are 8.5 per day, covering 07:00-19:00 Monday to Friday and occasional Bank Holidays. The post-holder will need to More ❯
Job DescriptionTechnical Services & Extra Works Manager Job ID 218466 Posted 08-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Bristol - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are … join our team and act as the principal client-facing Technical and Engineering expert on a prestigious client account. As a CBRE Technical Manager, you will assist with the management of the team responsible for all mechanical operations, maintenance, communications, energy management, and workforce development programs for a dedicated client account. Key Responsibilities: • Act as the main point … of contact for all technical and statutory work requirements and escalations. • Work with the Operational Management Team to ensure collaborative development of the business, effective team working, and support to colleagues. • Dotted line management responsibility for the Engineering Team and indirectly for sub-contractors. • Ensure the Risk Register is kept up to date at all times and present More ❯
timelines, milestones, and deliverables. Communicate project updates to stakeholders. Assist in the preparation of project reports and presentations. Help with the logistical side of hardware and software rollouts Vendor Management: Act as a point of contact for IT vendors and suppliers. Manage vendor contracts and agreements. Track vendor performance and ensure compliance with service level agreements (SLAs). Assist … in the evaluation and selection of new vendors. Asset Management: Maintain an accurate inventory of IT hardware and software assets. Track asset lifecycle and manage asset disposal. Ensure compliance with software licensing agreements. Assist with asset audits and reporting. Communication and Reporting: Prepare and distribute IT-related communications to staff. Generate reports on IT department activities and performance. Maintain … and update the IT department's intranet or internal communication platforms. Act as a go between for the IT department, and other departments to facilitate communication. Budget Management: Assist with budget tracking and reporting for the IT department. Help with cost analysis for IT purchases. Track IT related spending Qualifications: Education: Associate's or Bachelor's degree in Business More ❯