IT Support Technician Apprentice
- Hiring Organisation
- WELCOMM COMMUNICATIONS LTD
- Location
- 24 THE POINT BUSINESS PARK, ROCKINGHAM ROAD, MARKET HARBOROUGH, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,640 a year
level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device support, and platform administration, carrying out configuration, troubleshooting, and issue resolution Supporting mobile device management (MDM) using IBM MaaS360 & Intune, including device … with VOIP services and data connections, supporting setup, configuration, and fault resolution Support cybersecurity and managed service tools, including system monitoring, patching, backups, vulnerability management, and security alert handling Communicate clearly and professionally with customers at all technical levels, ensuring issues are understood, expectations are managed, and regular updates ...